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March 2024 by Victorluis Pachano acosta
They give you a price today and then they want to change it any day they want and then they charge you too much
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May 2023 by WhoDatNation
I spoke with Adrianna she was very pleasant and generous. I'm thankful they take full coverage on my type of vehicle a Tesla Model 3 my monthly payment is less than $500 and I got a discount.
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May 2023 by Brenda Castro
Very nice ladies. They explain everything very well. Very fast service.
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April 2023 by nicolas buenrostro
Nice place to make business,great insurance company thanks ….
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February 2023 by Monica Solano
It's the price change for me when I'm a single parent and try to make ends meet they take more money and charge and cancel accounts and then tell me that I miss my payment when it's due on that day
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December 2022 by Lulu
Can never take a payment correctly. Always have issues and then you always have to go up there. I tried making a payment lady said it didn’t work then it was because she didn’t write the number down correctly. Now they saying I have to go up there and take my car like I just live for them and what they need. If your employee was smart enough to take down card number correctly you wouldn’t be wasting my time to go up there. This isn’t the first time this happens with you guys. Sad.
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December 2022 by Lakriesha Mccoy
The staff were polite. They couldn't get my payment amount correct, but did all they could to help me.
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September 2022 by D Jones
I called before I came they told me they had to take pictures of my car so my insurance could be reinstated today they took no pictures just reinstate my insurance and now I don’t have insurance until the next day I have family to go pick up waay in Arlington and now I can’t go instead of trying to fix the problem the manager wanted to argue with me seems like if you’re black they don’t give you good service
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September 2022 by Shann Bear
Dont trust them. This company, over the past 4 years has raised my Rate every single time I renew. Switching companies this month!
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July 2022 by Miguel Martinez
Not good,real bad service to bad that I had to stick with them because I can't afford a good insurance for now. I guess you get what you pay for right?
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May 2022 by brenda salazar
If you don’t have a drivers license this is the insurance place for you. Kind staff.
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September 2021 by Larry Smith
Got rear ended by one of your customers and they refuse to take responsibility, because a 16 year old girl that was on her phone hit the back of my truck said it was my falt she hit me...wow..
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June 2021 by Nicole N.
If I could give ZERO stars, I would. My 16 year old son was hit by a client of Fred Loya's. semi minor accident, but left my sons very first car undrivable. The other driver admitted fault immediately, so i assumed it would be a pretty quick and painless ordeal. After weeks of staying on the adjuster to just get the statements from both drivers, they finally did and assumed 100% liability. i was told to find a body shop for the car and they would send it there. The adjuster does not return phone calls, her manager does not return phone calls, they do not leave voicemails, and we're going on a month of no car for my son and STILL they have not sent his car to the body shop. The customer service for this company is a joke and i would NEVER use them for myself or anyone i love... or anyone i hate for that matter. HORRIBLE HORRIBLE HORRIBLE
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April 2021 by Mayra Mendoza
Everyone's always nice and they work fast af
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April 2021 by Kameshia Tinsley
They went up on price to 199 a night. The first room we had there was no microwave and fridge didn't work so they moved us. I ask the lady for two nights when we got there and she only charged me for one night and had to recharge my card for another night the next day would not have known until they sent me a text and said how was your stay. Called front desk and she says I only charged you for one night. Bad experience this time.
