GameStop is typically a fan-favorite store with an awesome selection of the latest and greatest games and merchandise, often including clearance sales. The store is very clean. However, experiences can be inconsistent. While staff is often described as pleasant and friendly, other reviews note employees could use training on people skills and service. One major complaint involves the pre-order system, which only half works, sometimes resulting in games not being available on release day. Another significant issue is with in-store services like financing, which the website offers but staff cannot help with in person, requiring them to get with the times. Order pickup for services like DoorDash can also be problematic, with waits of thirty plus minutes, possibly because the store is new to gig apps. When service is mediocre, it results in mediocre reviews.
