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January 2024 by Doobie S.
This is the absolute worst GC location I have ever had to endure. I was there 5 minutes and not a single employee was to be found. I literally shouted "Guitar Center employee!?" 2-3 minute to no avail before someone bumbling stumbled along looking confused and asking me questions. No one is there to see you, check you out, say hi, anything. I ended up buying some strings and wanted to get an online order I waited a few days too long to pickup. Squared it up with someone there the day before, but they told me to come back tmrw and someone would take care of it. After reluctantly buying my strings leaving the store without my online order which was literally right there in front of me, a basic 18v adapter, I left and immediately called online and they rectified the situation within 2-3 minutes and shipped another one to me directly and took care of the shipping. DO NOT shop here. They give zero care about customers, service, and are completely mismanaged, understaffed, and inexperienced and under-qualified to do anything in every way. Worst Guitar Center EVER
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December 2023 by 24 K
Pretty cool and funny people there are also so pretty sick and good looking guitars I wish i had money tho :(
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December 2023 by Jose Garcia
Very humourous and knowledgeable guys helped me with my guitar peddles I had for sell walked out with 500.00 wow!!
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December 2023 by Patrick Rovell
Was disappointed to find that they are understaffed and the pros needed were sentbhome early and the 3 guys that were knew nothing about any of the products I inquired about.
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October 2023 by Jay Astorga
Big older white guy( csr) gave a white couple the best customer service, happy face, even told them I'm going to give you a discount . On something they where paying 79, they ended up paying 19. He then told the white couple I have to take care of my peeps you know what I mean...Couple left , it was my turn. ...Customer service changed,put on a mad face, walked away he did not want to help me. I don't know if me being a Mexican American had anything to do with it. But I had a very bad experience trying to get a guitar with my son......
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October 2023 by Sydney T.
Just came out of the store today grabbing mic equipment for my streaming set up. My husband and I were blown away with one of the workers there, Mykail. He gave us all the info we needed and was over all just a wonderful and kind person to talk to. If any of the managers is reading this just know you have an amazing employee!
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September 2023 by Jackie Walton
Second trip to the Mesquite store. Didn't write this the first time, but im making sure to do this while I'm still in the store. Employees are all helpful, but we go straight to Mykail. He always provides the best service and makes sure we get just what we need. He goes above and beyond to help us find just what we need. We have now purchased electronic drums as well as a snare and a new bass. Awesome service.
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September 2023 by Daniel Walker
Staff was no help at all. Left me searching for a guitar tech that wasn't at work that day and then presented a price of sale of my used equipment then changed it. Refused to call manager.
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July 2023 by Esther Martinez
Terrible Service and employees don’t help their customers. Very disappointed for a slow day.
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June 2023 by Blake Spohn
Awesome worker who helped us with everything! 5 stars
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June 2023 by Maggie Pastran
Not too busy. It's a bit small compared to the others. Employees we're friendly & waited till I approached them rather than following me around lol. Wish they had labels hanging from the ceiling to let you know where to find stuff. But I guess they want you to speak to a store associate for that. Other than that everything is so organized & clean. Found what I needed & purchased. ( acoustic guitar strings)
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May 2023 by Jason Simmons
Know what ya going for if ya want to get in and get out or hang out try out new gear.
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May 2023 by B Wilcutt
The Garland store is small and disorganized. If you are a hoarder who lost their kazoo in a mountain of 1942 WWII NYT news clippings and you have a hankering to belt out the Star Spectled Banana then this store's for you.
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April 2023 by Chyua
I went to go for an amp for my guitar i am a new player and they were so helpful. They were nice and recommended some amps also tested them. Also recommended some gear and were friendly and bilingual.
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April 2023 by Norma Nelly Silva Luevano
Excelente tienda Pronto regresamos
