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December 2023 by Dale Baker
Great service department, had everything I needed to get my camper set up!
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December 2023 by Savannah Molock
Megan helped me and my family with several parts we needed for our rig that we purchased with Holiday World back in March! We love her and her customer service is absolutely the best! Makes a big difference in the world we live in. It definitely goes a long way with any business. Overall great asset to Holiday World!
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December 2023 by rusty lindop
I called to see if they had a part I needed. Meg in parts answered the phone. I told what I needed and she said they had it. I asked if she could hold for me until I could get by in the next couple of days. She said she would put my name on it. When I walked back there I told her who I was and rang me up. I was so nice to have someone that was friendly and personable. Thank you Meg. Hope to see you again when I am in need of your help. Hope you have happy holidays. Rusty.
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December 2023 by Russell Artmier
We were referred here from a friend after trying to purchase an RV from another dealership. Dealing with these guys was a breath of fresh air! Andrew, our sales guy was patient with us and answered all of our questions. I was still on the fence about the whole thing when Charles came out and reassured us of everything! By the end we were all laughing and having a great time. What a badass team! Low pressure and the knowledgeable, caring staff here sealed the deal for us. I will be telling my friends to come see Andrew and Charles for their next RV!
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October 2023 by Puree Jones
I took an elderly man who is 88 years old there to get a flush valve for his dry-well commode. There were 2 young ladies there who were nice, friendly, and so patient! The elderly man could hardly walk, so one came to talk to him at the front of the store. She told him what to do in order to obtain the info for the part needed. We left and came back. The next lady actually came out to the car with a schematic to speak with him and take his payment. Excellent customer service!
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October 2023 by Chris Whitaker
After having a very negative experience with an internet/online marketing/sales manager for another RV/Trailer dealer who tried to pull amateur sales methods, we, by chance, met Chance with Holiday World. He was cordial and knowledgeable. For us first time trailer purchasers, it was a very good experience. He got us in touch with Lucy and Justin who seamlessly got us set up for the final purchase. They all answered my questions about parts, necessary equipment, options, and specs on the unit. I would highly recommend them over the competitor, who is a very high volume, cheap-product dealer. The unit we ended up with was newer, longer, and better quality than the unit that Mr. "Bait-and Switch," "Hard Sell," "We Are the Biggest and Best" tried to push on us for about the same amount. Here is a picture of our new trailer the first time it has been hooked up.
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October 2023 by Aisha Frazier
My family and I purchased a trailer from Holiday World and James was our salesman. He was great. He made sure we got the best deal and answered ALL of our questions. We needed a little help after with some things and he was there ready and William to continue providing amazing customer service. We are first time RV owners so there’s a lot we do not know. Thanks so much to all the staff. Lucy was fantastic with her walk through making sure to show us how to use everything in the camper. We called her as well the following day and she too was ready for ALL of our questions. Chris made us feel like family with his VERY personable personality. Thanks Holiday World for the amazing customer service. I’d definitely recommend you to anyone.
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September 2023 by nanette cole
Holiday World is top notch! I ordered a custom unit and had it professionally inspected. Holiday World took care of the few issues found before I arrived. Keystone neglected to install the Soft Start on one of the AC units (I have full solar) and the carbon monoxide detector (not sure if I’m supposed to have two or not), Holiday World quickly installed both. They have a “campground” on the side of their lot which I took advantage of while I made sure everything worked and I understood how everything worked. This was a HUGE plus in my book!!! Finishing up the paperwork was easy and took no more than 15 minutes. Thank you to James, Meg, and Cody! I would definitely buy another rig from these fine people.
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August 2023 by Griselda Herrera
I would give 10 stars!!! We were driving through Dallas and stopped at Hoilday World to try and get some help with our RV cables. Meg was AMAZING and VERY HELPFUL!! She went above and beyond!! Meg turned our bad weekend into an AMAZING ONE!!! Thanks MEG, from Holiday World of Dallas!!!!
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August 2023 by JTSpruill
Great customer service! Izzy took great care of us and was very patient with all our questions. Meg did a fabulous job job showing us the RV and all it has to offer!! JP was amazing with us as well!!! He was thorough and honest! Even the crew in the garage, Alfredo especially, were helpful and had great customer service. Couldn't ask for a better team to take care of us!
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July 2023 by Jerry D.
Everyone at Holiday World has been a joy to work with. Each shows great knowledge of their products & services. All are very kind to where have a wonderful buying experience with your new RV. I do appreciate all of you!
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July 2023 by Victoria Griffith
I personally didn't buy from here. I went to look at RV's and I needed someone who spoke Spanish. We met Aaron and he was wonderful. Communicated very well with my boyfriend. Included him in everything. If anyone is in the market for an RV and cannot speak English very well, I will definitely send them your way!
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July 2023 by Richard Helm
The sales department is great. The service department is non-existent. We have several issues with our 2022 Keystone Montana High County that we bought brand new. They had our RV for several months and we kept telling them that the auto-level and inverter were not working. They supposedly checked them out and kept telling us they are now working. But after each time we take it out neither worked. We now live in it full time and they did send out a tech to look at them. He said both need to be replaced. He also replaced the door lock that was not working. This was done under the manufacturer warranty. He removed the power panel to check something and now our front awning doesn't work. We were told they ordered the parts but have yet to hear from them. We have called several times and left several messages to call us back. We have yet to hear from them. We went in to the dealership and now they are telling us we have to bring it in. They cannot do mobile repairs because it voids the manufacturer warranty. We contacted Keystone directly and they told us they have no restrictions about mobile repairs. That is solely upto the dealership. We have attempted to contact the service department several times and they never answer and never return phone calls. At this point we are not sure what to do. We get no response from the dealership and Keystone refuses to get involved. This is the second RV we have purchased from Holiday World and the second Keystone we have owned. Now we are questioning our choice of dealership and RV. Not sure we will ever buy another Keystone and definitely will not be going back to Holiday World.
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July 2023 by Le Palais Blanc
A sign in the building says “ It is our stated policy to treat every visitor to our dealership as an honored guest in our home. Everyday every time without fail no exceptions”. They absolutely nailed it! Could not of had a better purchasing experience all the way through the process. Thank you so much Drea, Meg and JP!
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June 2023 by Todd Lynd
Hey Meg! Made it home safely with new rig and can’t thank you enough for the walk through and amazing job you did! Keep up the great work that you do!? Mike our sales guy and JP in finance were totally awesome and professional too! From start to finish, this whole experience was amazing and thanks to Holiday World for the amazing personal that you’ve trained to be great representatives for your businesses! If you need an RV go here!