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November 2020 by Crapta Komiccarobout
Bought $10k worth of windows and doors. 1st problem they wanted to take 6wks to deliver merchandise even though it was there on site. 2nd we didn't get notified it was there until we called. 3rd their vendors got the order wrong on the size of the door. 4th we take it back and still haven't heard a peep on when or if we are getting our $2k door.
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August 2020 by Irene Torres
because he's the best place to go and get what you need especially. People that help you
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June 2020 by Araceli Martinez
Due the Pandemic we have been collecting our water there. The self check out has been very efficient for us.
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October 2019 by Linda Redic
Great Customer service, someone is always there to help.
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August 2019 by Marisol Cisneros
I am having to stand in line in customer service to get my installation fee back because your appliance department clearly does not understand that I need installation either on the weekend or after work!! This my second time I had to schedule!! Learn to listen to your customer!!! I was warned about HD. I should have went to Lowes! I would not recommend Home Depot ever again mainly the Mesquite location!!!
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June 2019 by Salvador Portillo Romero
Bad attitude on the workers specially Luis in forklift very bad I'm going tomorrow and talk to a manager to put a complain
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May 2019 by Justin A.
Self checkout at all the registers. People probably ended loosing their jobs and/or hours. Home Depot wants us to ring ourselves out and bag our own items except we do not get an employee discount. Yeah, I'm sorry to say but I'll be going to Lowe's. Also, it's like pulling teeth to find some assistance. I needed a chain cut. Took me hunting down 3 people before I did it myself. Then I needed a key cut same thing. This time my wife had to walk the store to find help. This place has gone down hill a lot over the years and now has hit rock bottom since all the registers are self-checkout.
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May 2019 by Jose H.
They wouldn't trade my broken tape measure that had "Life Time Guarantee". Im assuming its everything else that says "Life Time Guarantee ". Like why sell them if it defeats the purpose of it.
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November 2018 by Gina Logsdon
Ordered an appliance, one week later expecting delivery and it "disappears". no one knows why it was not delivered. Then we are told it was damaged, that's why it did not ship. Customer never called, I had to go to the store and they cant tell me when I can get a new one. Got a refund and a new appliance delivered the next day from another store
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November 2018 by Teena Roberts-Perry
Great customer service, friendly staff, quick in and out service!!!!
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September 2018 by E R.
I needed a come a long for a job that I had on the schedule the next day. Did some online research and they showed to have what I needed in stock. I bought one that would handle 2 ton along with some hooks and a cable. However I was also looking for a long handled 1/2 flex head ratchet that I lost, none to be had. Overall the immediate need was meet. The tool section was nicely laid out and it was easy to locate what I was looking for, checkout was fast and easy.
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July 2018 by Willy G Cortez
Yesterday I go to buy much, 5 for 10 .. but I looking for color black . But not is in that color no more .. I took to the manager and the cashier and I say if can give me the same price next time when have more .. the manager say ''No sorry but sale out is sale out" I say realy. And she say sorry.. the people not due nothing for if the another store have more ... for this is incorrect how the service is.. I alway stop In that store I'm handyman. . Someone tell me in Lowe's have the same special offers 5 for 10.. I go to Lowe's And have the color I want .. is two Yong gays And I tell I need 20bags .. And I go a pay to the cashier. . When I back to the Young gays. . The 20 bags is ready in my truck wow.. thanks. .. sorry but I'm not going back to that home Depot ..
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June 2018 by Casey D.
We came to the Home Depot in Mesquite on Sunday, June 3rd, because they had the tile I needed in stock. We found a bathroom faucet we wanted but the lower shelf was out. We could see the faucet on the high shelves overhead requiring a ladder. I stopped two associates on the floor - both who said it wasn't their department or they were headed to a page elsewhere. I finally resorted to calling the main phone line and giving our aisle to request help. We heard them make the announcement but no one came. I stopped another guy in the aisle who said he would get us assistance. The entire time there was a ladder one row down but we were told we couldn't use it ourself. From my phone call at 12:48 (which was after we ha already asked two assistants for help), we finally got our faucet at 1:08. Thirty minutes and four people to get a faucet I could see but not reach. The two stars is because the man who ultimately helped us was very nice and brought several down to restock the lower shelf. On our way out, the front end manager was loudly complaining to other employees and blocked the checkout line we were attempting to check out of. When she realized she was in the way, she pushed past us rather than letting us go in and apologizing. We were fine but the customer service is completely non-existent at this store.
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May 2018 by Mark M.
We had two doors installed yesterday. One came with scratches on top. It happens. Touch up kit on order. Gene and MJ are good folks if you need doors. They are located in Millwork. A few years ago we had gutters installed and were happy. Will use Home Depot in future projects.
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April 2018 by Friedrich S.
A great store location BUT their home services to install the water heaters are something to avoid.. Ordering online I found the one I ordered , didnt have a way to install into the space when the teh arrived & the only one he could fit was 29 gal even though a 40 was already in there , Went with My Texas Home Services for the install he found a PERFECT FIT slimline 40 Gallon & used high grade home depot parts to get it installed... Len was the best plumber & AC guy I know & Even if the install services are average at best ... Home Depot is a GREAT place to buy stuff from it seems like everything I bought from them always works just fine as long as they dont have to install it....
