James Avery is a renowned jewelry company that has been crafting exquisite pieces inspired by the most precious aspects of life - love, family, friendship, and faith. Established in the Texas Hill Country in 1954, the company continues to design and produce its jewelry in the same region where its founder, James Avery, started. Today, customers can experience the beauty of James Avery Artisan Jewelry at the store located in Town East Mall in Mesquite. The reviews highlight the exceptional customer service provided by the company's staff. Customers have praised the helpfulness and attentiveness of associates like Erika and Cynthia, who went above and beyond to assist them and offer relevant promotions. The company's understanding and accommodating approach to exchanges and resizing has also been commended, with one customer expressing their satisfaction with the staff's friendly and helpful attitude. However, not all experiences have been positive. One customer mentioned a negative encounter with a cashier named Annette, who was described as rude and disinterested in providing assistance. Despite this isolated incident, the overall sentiment towards the business remains positive, with customers expressing their love for the wide selection of jewelry and their willingness to continue patronizing the store.
I had the pleasure of working with Erika yesterday, she was the sweetest girl ever! So helpful and even encouraged me to get a gift for myself! Left so so pleased with her customer service! She was amazing definitely will come see her again! :)
September 2024
KARLA was extremely helpful & kind! she went above & beyond to help us! Sep/10/2024 <
November 2023
Excellent service and at different prices and for all tastes
