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September 2023 by Rach A
came to the mall at 10 waiting for james avery to open at 11am. two ladies walked up and unlocked the gate at 11:10 and then went inside without saying anything to waiting customers outside. and closed the gate back down without telling us to please wait or even saying anything. it appears one was waiting here on the other to unlock the door. the one who was late was laughing when she walked in and didn’t turn around after that. now they’re in the back gate closed 15mins after opening with no answers. smh my time is wasted i’m truly annoyed. you can see that windsor is open but JA is not.
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September 2023 by k r
Karla helped me so much there!! She’s so nice and the rest too
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July 2023 by Craig F
Today I was very pleased and surprised with the exceptional service Cynthia provided! She was attentive and thorough in displaying the options I was looking for when I arrived. She did a good job of offering current promotions to increase revenue. While I opted out of the options offered, I strongly considered her suggestion. I seldom find satisfaction from customer service out in today’s markets, so this was certainly a pleasant surprise I have shared with others. I would strongly encourage the company to reward this young lady with a bonus or slight pay increase in recognition of her professional work and dedication! Thank you Cynthia!
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July 2023 by Esmeralda Garcia
Very friendly and helpfull employees, i was able to get everything i wanted
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June 2023 by Andrea Davis
Annette assisted me with my purchase. She was fantastic.
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January 2023 by Linda B.
We bought our oldest granddaughter a birthstone ring for her 16th birthday. It was too big and we had already inscribed it! But, one year later ( as it goes with busy teen lives) we were able to bring it back! They offered us 50% off her new ring if we traded it in but my husband and she picked a correctly sized same ring and inscribed it! I got to keep the first ring it's a lovely store and the staff were very understanding, friendly and helpful!!
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January 2023 by Tori H.
I say 3 stars because the business alone is great, love their jewelry, but on the other hand me and my husband went in about a week ago and had to come back the next day to be resized because my hands were swollen the first day and they started to slip off the next. Both days ANNETTE (our cashier) acted like we were annoying her. We both tried being super nice and trying to not make her job harder but she continued to make faces and give us super rude and quiet responses like she didn't want to help us but dealing with other people she was so happy and smiling so we couldn't understand why we were being treated so poorly. I couldn't believe how disgusting she acted towards us and I will still be purchasing from time to time but I will definitely be asking for help from someone who isn't her.
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December 2022 by Karol Day
Lots of helpful staff and everything was in stock! Even tho the website said it wasn't!
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October 2022 by Ana Hernandez
DON'T get your jewelry polished by Cindy! She scratched one of the most meaningful piece that I have. She didn't even apologize when I spoke with the manager. The ring was re-polished but I could still see the scratches. So I had to get it rebuffed for a 3rd time at another location.
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September 2022 by Matilda Rios
I love there large selection of jewelry. I went to the store because I was having issues with a piece. They gave me the run around but hubby got them to understand his point of view. The manager was somewhat helpful. Moving forward I will keep in mind their return/exchange policy when chosing a piece.
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July 2022 by leslie b
High quality silver. Beautiful charms. I just started my charm bracelet in May. I love it.
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March 2022 by Briana Bricher
My husband had gotten a necklace chain from here a fee years back and the clasp broke, and they fixed it for free! It was a pleasant surprise!
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January 2022 by Matilda Paredes Rios
I love there large selection of jewelry. I went to the store because I was having issues with a piece. They gave me the run around but hubby got them to understand his point of view. The manager was somewhat helpful. Moving forward I will keep in mind their return/exchange policy when chosing a piece.
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December 2021 by Talmesha E.
Alex at Town East Mall (2063 town east mall; Mesquite Tx 75150) help me tonight with my charm. I bought in a basketball charm and I wanted to know if it was real and he made sure I knew. Thanks so much for helping assist me. Super nice and helpful!!!
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December 2021 by Dennis Wade
My Jewelry shopping experience today was as pleasant as it could possibly be. A very friendly and gracious lady named Cindy greeted me as soon as I walked into the store and she helped me find the perfect Christmas gift for my wife after looking at several different beautiful pieces of quality jewelry.Thank you for making my dreaded shopping day as painless as possible. Excellent craftsmanship at a very agreeable price.
