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March 2024 by Ek D.
I walked into Kroger at 1919 FaithonnO Lucas on Sunday March 10, 2024..The service desk had the sign that it is closed-- but it was only 7:30 something...I walked over to my left to self check out . Craig said he was closing that side. When I told him I simply needed to get two items and little cash over, he said " Service desk is open...Okay so I went BACK to service desk..Mistake... The customer service Rep Brenda was horrid--in the way of grumbling, complaining , looked at me like "what do you want?", we had an entire conversation with our " eyes".. Her, " what do you want?", My eyes said"it will be ok"... She continued complaining so I began saying ," it'll be alright ".."Are you off soon?"..Grumpy scowled, " 8:30"...I thought she wanted me to follow her to register 3 --I couldn't understand her from the mumbling and complaining about Kroger happening(s?) --she was going through..She looked at me and said "this one is closed"..NO congenitally, niceness or respect.. So I went BACK to the service desk with her..I said," I'd like to buy the two candy bars and get little cash back"..Brenda said," I DON'T know how to do that"..Hmm, she's at the service desk... I said," ok, here's my check to cash and I'll put the two candy bars on this card"... This encounter Just kept spiraling down...After she stamped the back of the check..She said with a flare of " nasty" almost " bark" .." You need to sign this"..I said ," NO, I don't. I made it out to KROGER". "NOT CASH"..It's made out to Kroger, you only need to stamp it.. She's arguing with me now..While i was talking , she interrupted me calling for manager after she grabbed speaker ....I told her I have to get my son to work!! Craig walks over..I hear her mumble loudly --doesn't she have to sign this check? Craig crinkles his brow and said "NO"..Then she said things to me like," if it goes through", " if it's good"...Now she gets personal and attacks me? I became angry because of her incompetence and racist prejudicial assumptions..I said you are a horrible custimer service person.. She said,"Thank you for that"... I've even decided not to give Kroger my money..This 1919 Faithon P Lucas in Mesquite has continued to go down ... Terrible customer service, infamous stinky restrooms, filthy floors, confusing set up, angry, void of smile, looking at their phones,unprofessional , eating and smacking on food while , ringing up customers, arguing with mgr or each other while customers are right in front of them--EMPLOYEES ( most not all)..Who is in charge of hiring? Does Kroger need to pay more to get cream of crop -- instead of the dust bunnies who care nothing about customers? Yelp needs to provide a way to give 1/2 of a point..I've been coming here for 28 years--When we moved here ..First nothing was there, Winn Dixie was there then this Kroger..
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February 2024 by Macrina Ellis
I agree with all the other one star reviews. Very poor location- poorly stocked, no customer service, everything is a mess. Do not recommend
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February 2024 by Ganesh Yelisetty
Great placeLots of inventoryFriendly serviceRedid the shop n it is Great!!!
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February 2024 by Yessica Cobian
The store staff is very friendly and very clean and you can find everything easily.
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January 2024 by Matthew Frank
Some stuff out of date or moldy, but mostly ok
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January 2024 by Sean McDonald
They have energy scammers walking around. I will never go back.
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December 2023 by Aracely Torres
If I could give zero stars I would. Precious at the customer service desk needs to be fired! She’s rude and condescending. Like damn girl, you are ugly on the outside and inside.
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November 2023 by I Am Queen
The Manager is prejudiced.. The staff is terrible. This store doesn't even feel or resemble Kroger.This manager came in and destroyed this store. With 50 different colors on the wall , I mean everything from lime institutional green behind Customer Service , purple , teal , Brown and gray.. What is happening in this Kroger. This is not El Rancho, El Rio Grande or any of those stores . The store has outdated food, poor customer service and yet they doing Upgrades ?are you serious. This store has went down hill and fast since they brought the Manager Elsmeralda here.. She clearly doesn't know what She is doing at All .She hasn't never been a Manager of a Store, She came with No experience. There's a trial period that they give, she failed and yet they kept her and the store is a reflection of that. Store managers and assistant manager hides out .This store location was already a problem store..This location needs to close.
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September 2023 by Billy Matthews
There in store prices never match there ads, when you confront them about it they give stupid answers.they have no customer service skills what soever. they don't seem to care about customers at all. This location used to be good to shop but have gone downhill horribly. No longer a customer after shopping here for over 20 years.
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September 2023 by ceellebee
This store is making changes and upgrades too slowly. It is always dirty and unwelcoming. Please hire the help you need to run the store properly. The very large community needs a quality Krogers.
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September 2023 by ARLESTER MUSGROVE
This store is dirty, once you walk in paper, paper on the floor, I went today they did clean the parking lot praise God.
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August 2023 by Frank Avila
The most horrible grocery store I have ever been to. They either need to close the store or hire better people to lead and maintain the store. The staff is rude, inconsiderate and hateful. They do nothing to help customers with their needs. Staff is a reflection of management so don't expect for it to be better. Do not support this store!
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July 2023 by Gladis Cerna
The manager here has a racial issue.I will be contacting corporate regarding what happened today. please, report her if you come across a situation with the manager. Best of luck
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July 2023 by Sheila Smith
Too many times stock is always out/ this store is going down Customer Service is terrible. Where & Who is in charge! Fix it or Walmart will be my new to go store
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June 2023 by xiomara Allen
I have noticed a lot of my items have to be returned due to EXPIRED food at this location. On this same receipt I had to return the Betty Crocker Sheetpan seasoning. I let that slide because I was thinking okay it was the last box on the shelf. Well today I decided to snack on my Craisins. I purchased these on April 07 2023. Why is the expiration date Dec 03 2020. I noticed the taste was funny which prompted me to look at the date. Kroger you need to do way better. I have returned at least 4 items with expiration dates 6 months past the dates. Kroger's you should go through all your store items and check for expired dates. This is unacceptable.