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February 2024 by Donna Frayn
I have been waiting for over 30 minutes here and. The technicians are just talking and not taking in patients where we sit here in the waiting room. Unbelievable service terrible. Don’t go here.
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February 2024 by Meikel Leach
The lobby was full of people, some had to stand. Almost an hour went by with no patients being called back and none coming out. I waited over an hour (some had been waiting longer). I finally had to leave so I wouldn’t be late for my doctor’s appointment. On top of that, the lady at the front desk was extremely rude. I will never use this location again!
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February 2024 by Kayla Lee
Terrible customer service. The lady at the front desk is so awful and rude
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February 2024 by Kay
I would like to thank Victoria. She was great! I have high anxiety when having blood drawn. I am talking about passing out. She was able to draw my blood quickly and painlessly. I usually have my blood drawn with a butterfly needle but she used a regular one. That probably hasn't been done in 25+ years! I truly thank her.
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October 2023 by Lukeysha Isaac
The staff at this location is very rude. Not only that they don’t understand their own paperwork that they give to the patients to sign. They proceeded to give me a bill for an outlandish amount for the lab work and requested a credit card for payment. When I asked her if she had submitted it to the insurance company, she told me yes and that was the portion that I would be responsible for. I called my insurance company and when I explain to her that my insurance covers at 100% she got rude telling me that she had nothing to do with my insurance but I would have to pay. My insurance company and I called the lab corp billing department then she changed her story and said she told me that the paperwork was only an estimate if the insurance company did not pay otherwise the insurance company would pay the bill. Definitely not what she told me. And in the end she was the only phlebotomist there, and I didn’t even trust her to stick me so I left and went to another LabCorp.
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September 2023 by Kelsey Davis
Our dr called for an hour trying to get us in for emergency blood work to check out a staph infection.They would never answer the phone.We raced available the clock and got there at 4:40pm. A lady was there working and said she couldn’t help us without orders. We got our dr on the phone and they explained the situation and said they’ve been trying to fax it.The lady said “you have 2 minutes to fax it or I’m not doing it”1 minute into the 2 minutes she said “actually. I’m not going to do it. Even if you send it. I don’t feel like waiting and I’m ready to go home. Sorry”And told us to leave.Get employees who actually care about people and who want to work not those who care about getting off before 5pm so they can have a longer weekend.Whoever worked on Friday, sept 15th needs to go.
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September 2023 by Brittany Horn
The BEST service. T and Victoria made my visit. I forgot my order. No worries - here’s our fax. No pain. And y’all… it was a BIG lab order. They were engaging and patient. They spoke to everyone the same. I found my lab home!!! Thank you guys for making a stressful situation easy!!
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August 2023 by lucy cancel
Miss T was very nice and she was all by herself in the clinic was able to provide fast and friendly service. When I got there , there was 6 people waiting and in less than 30 minutes, she helped out every one. Not my first time going so she is very consistent. Amazing customer service especially for a clinic.
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July 2023 by Gwendolyn
I went for Lab work today, and I would like to show appreciation to the Lab Tech Ms. T she was very,kind,nice and professional. She did not hurt me either. If you have to go there ask for M. T
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July 2023 by Linda Hernandez
T was very kind and friendly. We really appreciated all of her help. She definitely made this a great experience.
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July 2023 by Fats Dollo
Victoria was amazing today I walked in she all smiles and very knowledgeable about the process. Please go see Victoria she’ll make your day just as she did mines today??? Highly recommended!!!!!
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July 2023 by Alexandra Forney
Drove from Rockwall to here because of the reviews and did not disappoint, wanted my 5 year old to have a good experience and so sweet to him he said he would love to give blood again because how easy it was.
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April 2023 by Claireluvstotravel
I went today (4/10/23) for labwork and was greeted by Victoria who was very pleasant. She drew my blood and it was almost painless! Victoria exhibited professionalism and kindness which is why this Labcorp location is now my favorite.
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April 2023 by Charlotte Hughes
The lab works fine, girls are attentive and skilled good....when they show up! Went there today for my npo appt at 10am. Door locked, o one there!!??
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April 2023 by Seimitra Northcutt
The recording and the door show the office hours to be 8 AM - 5 PM. It is 8:57 AM, and the doors are locked and the lights are off!!
