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February 2023 by Dean H.
Never buy furniture and the extended warranty from Macy's. We purchased the Hutchenson 7 piece fabric Chaise Sectional with 2 Power Recliners and 2 Consoles Jan 2020 and paid over $3000.00. The furniture was delivered April 2020. We purchased a 5 year warranty "Worry No More Ultimate 5 Year Plan" which the Macy's sales representative said would cover everything. After having the furniture 2 years, the cushions started to break down. We filed a claim in Dec 2022 and a service technician for the warranty company came out in Jan 2023 and said our foam cushions were breaking down and told us that if repairs were approved that they would need to order the new cushions and replace the old. The repair work was denied, telling us cushions were not covered under our plan. My wife disputed it with them several times, especially when we couldn't find anything in the warranty coverage that excludes foam cushions. They still denied the much needed repairs. They claimed Loss Of Resilency isn't covered, even under the 5 year warranty. So Macy's and the Warranty company's not paying the cost of replacing 2 foam cushions will prevent us from ever shopping at Macy's again, especially furniture. And do not buy the Hutchenson 7 piece sectional because it didn't hold up to normal usage for 2 years.
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September 2022 by Marta D.
Macys is a high-end store. Not at Town east mall. The carpets are disgusting and all kinds of stains. The Elevator has so much filth on those walls. I didnt want my elderly mom in there with me but she can go up elevators. Please give us paying customers respect. We deserve a sanitized bathroom and floors and elevetors. The Crust on the walls. Looks like a 3rd world country Mr. Manager go see for your self. Kids tough those walls. It's uncalled for only because we are not in the best of areas. We do spend are hard earn money. Left your store in aww because last month the same things were the issue. I left to dillards to purchase my items because at least they have respect for us customers. Marta Daz
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August 2021 by Amy L.
Rarely, literally RARELY am I at a loss for words, my husband can verify this. For starters if you are registered to carry a concealed weapon this is the time you have planned for. You actually have a better chance of catching a STD from the DISGUSTING bathrooms than you do of finding a real employee to help you. And the store is absolutely disgusting, like thrift store disgusting. The escalator looks like it hasn't worked since Carter was in office and the carpet is so nasty and old it could probably walk away on its own. I'm throughly confused why this store is still open.
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July 2020 by Carolyn Adams
Awesome store with great prices
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July 2019 by Jo Ann Davis
Love Macy's
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June 2019 by Natalie S.
This store would get a lot more business if they had the ac on. It was so hot in the dressing room you can't even try on clothes your so sweaty. I was told they turn the air off at 5pm to give customers a sense of urgency to get in and out! I feel sorry for the employees, that is awful this is Texas it's hotter than hell. They don't pay them enough to sweat. It's cooler outside then inside Macy's.
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June 2019 by Michael Lewis
good selection. coupons are misleading. some are online only. only to find out when you get up to the register. Uggh. we did not buy.
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May 2019 by Yvette D.
Good luck finding a register, then even better luck to find a person working at the register. Not friendly. Many racks are a mess.
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October 2018 by Chicken C.
Macy's. I can't say anything else. I love their Celebrity Pink and Lacoste. The sales are awesome. I make this one of my first and last stops when I go shopping. I am always on their website looking. I have my friends and family all shopping at Macy's.
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June 2018 by Leon X.
Yvette Robinson is the Asset Protection Manager at this Macy's location and she is very paranoid about anyone who comes in there with a purse or any type of bag. I do not like this place, I have had friends that have worked with her, and they have told me about how childish and unprofessional she can be. Also I heard that she can be very rude and disrespectful to people on the job and very intimidating. I would not give these people any of my damn money, for as long as I'm told that she works there. Getting people locked up to make a few dollars is not a very honorable job to have anyway. I also say the same thing about the police.....I would strongly recommend that you spend your money elsewhere, because this f****** lady thinks damn near everyone coming in there is a thief. She needs to mature, and she thinks that just because she has a husband that is a Dallas police officer, that other people have to bow down to her as if she's some type of f****** God. I don't give a damn about her or her husband. They can both go to hell !
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February 2018 by Candi C.
I LOVE this place in the mall. The sales associate is always very pleasant there's always good sales and bargains going o
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February 2018 by Frank W.
I purchased a recliner in January that was nothing like the floor model when delivered. Customer service said that the differences with the online description and the actual chair were characteristics of the piece (whatever that means) and since I waited over three days to complain it could not be returned. I waited seven days-shame on me. Their only solution was to talk to the store manager. The store manager will not return phone calls and is never in the store when I go in. Needless to say, I will never shop at Macys again.
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January 2018 by Ricardo R.
We purchased our furniture from Macy's. Several years ago. Luckily we bought the extended warranty plan. It works in the exchange was completed in a timely manner. I recommend this Macy's to anybody. Quality and they stand by their word to protect their furniture.
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November 2017 by Carol M.
This store is dirty, women's clothes all over the floor, no employees at register. Worst shopping experience ever. Originally went in looking for a winter coat. No coats in women's ended up going somewhere else. I tried to find help and found no one.