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March 2022 by G Collins
Got 2 shirts for my kids and the sign ckearly said 50% off! The young lady charged me full price I told her the sign said 50% off her attitude was unpleasant and she didn't even try to see the proof so I left the items and left!Good customer service is almost none existent these days!Poor experience and I won't be returning!
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March 2022 by Erica Klohr
Went for a chair that sold out months ago, but staff were still so helpful, calling around to different locations and all that. Tiffanie and Vijay were their names, and they totally rock at their jobs.
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January 2022 by Heather Wohl
I would give them 5 stars but they don't open until 11 in the afternoon. The selection is small but well chosen. But the limited store hours make this place more of an impulse shop than the place you plan to spend money.
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July 2020 by Carolyn Adams
Awesome store with great prices
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August 2019 by Konnie Roth
I like Macy's Backstage. Prices are good. Check out was a breeze.
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August 2019 by Hilda Vega
BACKSTAGE? MORE LIKE BACKSPACE PERIOODDDDTTTTT
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July 2019 by Benicia Jones
Thank you to the manager of the back stage helping us with handbags. He was very knowledgeable
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June 2019 by Michael Lewis
good selection. coupons are misleading. some are online only. only to find out when you get up to the register. Uggh. we did not buy.
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December 2018 by Yaneth Osorio
Love it here
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March 2017 by An N.
Will never shop here ever again. If you go to their HR office to asked to print out a detailed statement because your house just got robbed and you need the statements to report that to your insurance, they will tell you that you have to bring an officer to do so. What cop will come with to macy's to print out a statement. She still refused to print out my statement after I showed her my police report. Then she told me to call macy's customer service and they can print it out, which I did and they were going to charge me $25 to print out 6 months of statements. My house just got robbed and now macys is robbing me too. Just heads up in shopping at this store. They will not help you, even if you're dying. Oh also I went to best buy and jc penny and they just print my statement out in 2 minutes
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July 2016 by Laura L.
This is Macy's new outlet store, the first one in metro Dallas. (There's also one opening in FW) Saw a story in the Dallas Morning News about it and thought I'd check it out, as I spend a lot of $$ at outlet stores, and at Macy's! So I drove 30 miles roundtrip to Town East Mall, which is closer for me than driving to Allen (but not to The Shops at Park Lane's outlet stores). This "outlet store" is actually just another department located inside the regular Macy's Town East store and isn't separated by a door, or anything else. It's difficult to find in the store, with no signs pointing the way, not to mention no "Grand Opening," or anything else! I had to ask two sales associates (who are also difficult to find, btw) where it was. It's just a very small, oddly-configured rectangular area of the store on the lower level. It is not "clearance" from other Macy's stores; rather, for the most part it's cheap, unknown-name merchandise purchased for the "outlets." But, at the same time, they had what was apparently a real Gucci (under lock and key) and a real Tory Burch handbag for sale. Even though the whole area is very small, for some reason they devoted a great deal of space to selling soft drinks and junk-food snacks, which one would think they would be concerned might get spilled on the merchandise! Their shoe racks also contain very little merchandise, and they had a "decor" section with tacky rattan furniture and velvet hangers that looked like they were from DD's Discounts! Clothing is seasonal, with nearly every single women's top and dress I saw being sleeveless. They also have a kids' section. The fitting rooms (here called "dressing rooms" - what a novel concept!) have nice, three-way mirrors in the stalls, but they're not carpeted. Instead, there's a cement-like floor. An employee told me it was because carpet "doesn't absorb odors." Huh? Are they needing easy mop-ups because they're expecting homeless people-- or kids-- urinating on them? Or maybe to clean up spilled soda and candy that they sell? Thank God at least they don't have unisex dressing rooms, such as at Target and at Bloomingdale's Outlet! The background-noise level in the "store" was extremely loud and irritating. Not only that, there were two completely different styles of rock music blaring together so loudly with such cacophony that it made me want to cut my shopping short and run out of the store ASAP: "I'll confess! I'll confess!" They do accept Macy's credit cards, but you can't use your Macy's coupons. Also there's no 15% extra discount, or any other incentive, for using your Macy's card. I had to find out these facts from a manager, as the employee who was checking me out was clueless when I asked her. And they're so cheap, when I bought a maxi skirt and insisted they leave it on the hanger, they admitted they didn't have a long, plastic bag for it, only short ones, so they could save money. And unlike at regular Macy's, I was told you only have 30 days for a return.