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March 2024 by Monica Lupercio
I’m not sure why this location has such a low rate… the staff and massage therapist are all amazing! I’ve always had great service and been going there since January 2024. Not sure if it was management or staff prior but they are amazing! Tuy is awesome! Nicole and Allen are great therapists! Misty is an amazing esti!
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March 2024 by Rosalind Nabors
My relaxation massage was Awesome! It was detailed , precise , and so effectively relaxing that was in relaxing sleepy zone when done - didn't have a dare in the world ! You must try it ...
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March 2024 by ChiChi O
I should have listened to all the reviews about how bad the management is here on top of the fact that I never hear anything good about massage envy. But despite it all, I wanted to give it a try because I am looking for a massage place since I’m new to the area. I typically get massages monthly and have never had a bad experience until now. The service was okay, but I’ve definitely had better. Their head rest is so uncomfortable and left my neck in more pain than when I arrived. The real issues was upon checking out when I realized I was shorted time (it was supposed to be 90 mins) and when discussing it with manager who was at the front, Jade, she made it seem like it wasn’t a big deal. I understand they have to do their due diligence, check the cameras and everything to verify, and I am completely okay with that, but it’s the fact that she tried to downplay the situation as if a customer being shorted on a service that they are paying for is not a big deal. What kind of example are you setting? I was trying to explain to her the principle behind the issue and she still tried to argue me down.After speaking with her supervisor, she did call me back to rectify the situation, which I do appreciate. I still would never come back here given the experience and that it seems to be a common issue based on some of the reviews. The reason why I felt the need to still leave this review, despite her reaching back out is because I feel as though the manager still did not understand the principle on why being shorted on time is an issue, and that is an issue that needs to be addressed
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March 2024 by Ro Williams
We have been members at the Town East location since it opened. Historically the experience was wonderful and the therapist are great but lately the scheduling is horrible. We keep getting appointments only to find out they aren’t available. This has happened 3 times. When we ask to speak with a manager about the issue we are told there isn’t one available. This is very disappointing.
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March 2024 by L R “L. Jones” Jones
Hans is the absolute best. I fall asleep every time. Total relaxation.
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February 2024 by Tiana Williams
Absolutely love this place and the two therapists that have taken care of me. Thanks patty and Delores.
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February 2024 by Waldron's World
I got a facial from Jackie let me tell you that was the best facial ever! She took her time addressed all my needs and wants. Made me very relaxed! Can’t wait to come back to herI also got a massage with Michelle and it was great! So relaxing. She really knows how to do a deep tissue massage! So nice and personalable
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January 2024 by Dawn miller
Best massage place
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December 2023 by Guadalupe Rueda
This is my go to place to get a massage! I absolute LOVE getting a massage from Tyna! I always pre-book her in advance. She gets all my knots out!! A MUST TO GET HER!!!! The only thing I noticed is that they do pressure and insist everyone to get a membership. This is more for Massage Envy in general, I only wish that there is a way to see how many credits a member has and more status details.
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December 2023 by mike beard
Massage tech was excellent.Administration is terrible.Made an appointment but had to cancel for that day and reschedule for the next.Massage Envy billed me $80 for the cancelation. I brought it to their attention twice. They stated they would resolve it. 2 months later and still haven't seen the $80.will not be booking with Massage Envy again.Still haven't seen my $80.
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November 2023 by Sierra Smith
Nathan cut my 60 minute massage 11 mins short, my appointment was for 12:30 , i got there at 12:35, and was on the table by 12:45 for emt and rapid tension, i could be wrong but i was under the impression that the rtr is 15 mins added to my 60 but it wasn’t the case this time . terrible massage he only massaged ( barely) my legs and back while on my stomach and then only my neck, no arm massage no feet no glutes or hands at all. the only reason i noticed i was getting cheated is because once i was flipped over i took a peak at my timer and it had 13 mins left when i looked , 2 mins later he was done at 1:20. not even a full hour. i feel like i’ve been cheated and now i have to have another appointment because he made my condition worse. and also wasted time because i took off of work for my monthly massage. this is my second incident with massage since i’ve gotten my membership, i had a 90 minute massage cancelled 10 mins beforehand because a therapist didn’t show at the casa linda location as well . and i was already in a uber and i couldn’t be accommodated. the front desk girl also tried to charge my card for 20$ twice right after i left and she couldn’t give me a reason y
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November 2023 by Tee Tee
They offer prenatal massages but don’t have a prenatal table so I wasn’t able to FULLY relax. You don’t get a full hour, I had to sign so much paperwork that by the time I was undressed it was 13 mins after my start time (2:13) When I got up to get dressed it was 3 mins before my end time (2:57) I got a foot scrub added on so in all I got about a 35 min body massage. My back actually hurt the next day when it wasn’t my issue to begin with. The masseuse Shannon was nice tho.
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September 2023 by mark allen
Not what it used to be sadly
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August 2023 by V_N
Good experience so far at this location. With Massage Envy you don’t get the full time that you pay for.
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August 2023 by Isa Puente
Love this place!Clean and great customer service.Tina and MRS Patty are my favorites
