Michaels is a craft store offering an expansive assortment of supplies for creativity and party planning. Customers describe it as a terrific store with goodies for most projects, where you can find great stuff at great prices. The staff at the registers are frequently noted as being very helpful, friendly, professional, and courteous, often with smiles on their faces even when extremely busy. However, the store faces some consistent criticisms. Shelves are often empty and items are out of stock, with a lack of variety noted in some products like yarn. During sales and busy periods like the holidays, there is frequently no staff available on the sales floor to help customers find things, answer questions, or suggest alternatives. Some customers also express frustration with sale signage, wishing for clearer prices, and mention issues with coupons and sale prices not working as expected. Despite these drawbacks, many customers love shopping at Michaels.
