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September 2023 by Katina Johnson
My daughter went to the Mesquite location today to open an account and the representative Whittney did a magnificent job ? at advising and education her what Navy offers with her being a college student. Thank you Thank you Whittney for also giving mesome great news for myself.??Navy in Mesquite keep up the great Customer Service ?
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July 2023 by Tyisha Donaldson
Navy Federal itself is great. But when it comes to the customer service, it is horrible. If I call customer service and I asked to be transferred to a branch I should not have to give that representative any information if I'm calling for the branch
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July 2023 by Steven D. Allen
By far the worst NAVY FEDERAL CREDIT UNION I HAVE EVER BEEN INSIDE. ONE TELLER.WITH 2 PEOPLE SITTING DOWN AT THE DESK. THE LINE IS LITERALLY OUTSIDE THE DOOR. No Customer service. Greetings or anything. Ion know but New Orleans Navy Federal Set the Standard for me. They have to do better here in Tx. One person seriously disappointed
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May 2023 by Ebony Ellis
I am sitting in front of the branch in the car as dried tears rest on my face. ROSS a branch employee made me feel so unheard unvalued and unappreciated. I came in to open a credit card and as ROSS begun to assist me I explained to him I was told the day prior by another banker the express fee would be waived after approval and ROSS immediately said no it could not be. After we debated ROSS finally said even though I was given that expectation by another banker he himself would not honor me that privilege. ROSS said If I wanted a waived fee then come back Saturday when that banker came in but he even thought he could would not. I then told ROSS I would pay the fee but would like to speak with the branch manager over the failed expectation and him lying about it not being able to be done when in reality he just didn't for some reason want to give me that privilege. After I asked the manager contact information ROSS became even more irritated and handed me my items back and refused to assist me he spoke to me in a manner that came across as me being less then. He dismissed me as if I was nothing more than a random person not a valued member of the union. However I calmly got out his chair never yelled cursed or named called I waited all over again to be served and RENE finally called me smiled was nice explained the new credit card and even WAVED THE FEE! Thank you RENE for simply showing up as the best version of yourself and being the person who is nice not for their own gain but for the gain of others. I'm unsure why ROSS handled me and seemed to view me indifferently but I believe I was rewarded with RENE wonderful service because I did stoop down to ROSS.
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April 2023 by Ericka M.
Love this credit union... recommend to everyone...great customer service and the staff listen to all concerns
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March 2023 by Ceji Hayward
??♂️ it’s great here. I just wish these were in East Texas.
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October 2022 by Coach Coach
Trash! Been with them 7 years and got $273 taken out of my account due to an employee error!!!
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September 2022 by Ujack Ujack
Great pace and very helpful people
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July 2022 by Tye's Notary
Yessssssss all the Navy Federal employees are amazing, but Annie definitely stands for A-MAzing! Since this location opened she has made every visit a delightful one. Even if she's not my teller she still manages to say hello to myself & other members by name as we conduct business. Her customer service speaks volumes of how great member services can be.
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June 2022 by Sherry Steele
You have an banking experience like no other. They have great financial products and they are willing to help your money grow
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March 2022 by Melissa Smith
A very friendly atmosphere and tellers are very good attention to detail.
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March 2022 by Steve Mitton
I tried going to my own Bank first (Chase) to have a document notarized. The lady had an appointment coming in and wouldn’t be able to help for an hour and a half. They sent me to UPS, they don’t have a notary on staff. So I stopped at Navy Federal Credit Union even though I don’t have an account there and they were friendly and willing to help right away.Thank you!
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February 2022 by Nadia Sturdivant
Quick visit made easy by Lyndsay! Very friendly service, felt very welcome at this branch!
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February 2022 by Vazquez
A nice location which really was needed. I don't have to travel to the other side of Garland to deposit cash. The staff is great
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February 2022 by Debbie Taylor
First time at this location.The staff is so welcoming and helpful. Went there with our daughter so she could help us . The two ladies that assisted us were awesome. We got our new cards and helped set up survivorship. With handling 3 cards and all the paperwork, could not have asked for better service. Made us feel like family. I highly recommend going to this brand new locationI wish I could remember the names. I do want to also Thank Jorge the young man who greeted us. Very professional and made us feel at ease, unlike other financial institutions.
