Pronail is a business that has received mixed reviews. The establishment has been described as untidy, with a need for cleaning and maintenance. However, the staff is welcoming and professional, with high praise for the nail technicians, particularly Lee, and the owner who provides excellent eyebrow waxing services. Customers have also enjoyed various services like facial wax, pedicures, and manicures, often accompanied by additional luxuries such as hot rocks and towels.