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February 2024 by Rafael Pena
Miss Kendra Gonzales was amazing and went above and beyond in helping remedy a very terrible mistake this woman has what it takes to run a bank outstanding customer service, and got everything situated in an affective and timely manner. Absolutely amazing she is what makes prosperity Bank great!!!
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February 2024 by Gabriela Moran
They don't know how to process their own products!
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January 2024 by varun verma
They dont care about their customers...Most rudest bankers i ever seen in a bankGoodwill n trust for prosperity bank is going down bcz of this branch employeesI will not recommend anyone to open even a single account in this branch
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June 2023 by Punkkitty
Only one man there that is nice the sits in the front cubicle everyone else is ridiculous and rude. They don't care to help people and act strict on rules but make mistakes that benefit them. Also, they won't accept a temporary license which is a legal document. They hassle you for every little thing. They need some compassion and customer service skills. Wow
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May 2023 by Jessica Morris
Only one man there that is nice the sits in the front cubicle everyone else is ridiculous and rude. They don't care to help people and act strict on rules but make mistakes that benefit them. Also, they won't accept a temporary license which is a legal document. They hassle you for every little thing. They need some compassion and customer service skills. Wow
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March 2023 by Jonathan McBride
So this joke of a bank has not issued me a new card in over 2 years, multiple attempts to get a new one issued, left the account active since I had a safety deposit box. I needed a new key so I went in to this location and got told they would schedule a locksmith twice now I have tried to close my account and clean out the box but keep getting told we will schedule. I am to the point that I have a drill I will open the darn box. This bank is beyond a joke
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February 2023 by Miss Kandi <3
I closed my Bank of America once & for all today. I am done with them & all of the stupid charges & fees. My friend suggested prosperity bank in mesquite so I did a little research & it sounded too good to be true for what I was wanting & decided to bank with them. I went there straight from closing my Bank of America account & let me tell you i had an amazing experience! The staff were all extremely nice & helpful. It wasn’t too busy. Steven helped me set up my account & he was absolutely wonderful. So nice & helpful. I couldn’t believe I was getting an account that wasn’t gonna charge me $12 a month anytime I went under a certain amount even at one point during that month! I’m a single mom so those $12 every month add up quick. I couldn’t believe how helpful & amazing their bank is & the music was on point! Great bank! Highly recommend!
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February 2023 by Mike Holmberg
terrible service. i made $10k deposit and opened and secondary account for insurance repairs. i get you have to put a hold on the check but the $5k that was already in my account shouldn't disappear and put me in negative because they are holding a check. I'll be closing my accounts that I've had for literally over 30 years and finding another bank. this is ridiculous.
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January 2023 by Enrique Contreras
This bank has the service, facilities, ATM's and the attitude of its managers similar to those of a bank in a small town, absurd, old, obsolete rules, and above all out of the needs of its few remaining customers, In my opinion, this bank is in its decline, I don't know how much it has left before it closes, or is sold, but I will not wait as a client to see its sure final collapse.
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October 2022 by Arya Aryana
The manger needs attitude change , very unfriendly. this not the place we use to do banking.
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June 2022 by Scott West
I can see by most of the reviews , that people have experienced the same indifference and crummy attitude by the bank manager .I also feel that even this review will be looked upon with the same Indifference. The bank teller on the other hand was quite friendly but the overall experience at the prosperity bank has made me look elsewhere for any banking needs. The only reason there is one star it’s because you can’t leave a review without pushing one. I feel less than one star is my rating. Good luck
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June 2022 by Gage Wooldridge
I attempted to deposit a check via mobile deposit which was rejected due to multiple names being listed on the check. After working through the live chat function it was confirmed that if I visited a local bank I would be able to deposit the check without issue. I visited this branch as instructed and was told that they don’t even accept third party checks. The manager was not helpful in providing a solution to my issue and admitted that the live chat support team lied about being able to deposit the check so now I have wasted to and from a local branch for nothing. Overall a poor customer service experience and I will be looking to bank elsewhere going forward. Do not bank here at all costs.
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March 2022 by Melody Montgomery
One star for this location. I like prosperity itself I just will not go to this location as often. Never open on the inside.
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December 2021 by Trupti Patel
Wish there was a negative star or something. Very poor management. They closed lobby for several weeks as they are training new staff. They don’t even answer the phones. You come here to do simple transaction like that need management approval you wait for hours or day, no other banks does that way. This is my third time with this type of experience. Was recommended highly by someone. It was bad idea to open a account here, will be closing it.
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June 2021 by Adriana Torres
(Translated by Google) There is nothing here, they are abandoned warehouses(Original)No ai nada aquí son bodegas abandonadas
