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January 2024 by Ajith Jay
Natalee is a real professional. She was able to answer my questions efficiently. She was able to address my concerns. She has a very friendly demeanor.She was also very good at explaining to me about the available storage options. I feel she is a great asset to public storage. I will highly recommend her.
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December 2023 by Ray & Ric World
I had the best experience customer service with Natalee at public storage than any others. Extremely nice and patience and tried to give me the deal. Made moving feel so much better thank you so much Natalee literally was having a rough day/ week and she made a huge impact if she didn’t know that. Also save my Bestfriend and I time by getting me close to the back for the loading dock and we hate labor
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December 2023 by Joey Pauga
I had a great experience here the day I went in. Not only was the service great, the gentleman and woman that helped us were great. They were the ones that made the experience good.The man answered all the questions my coworker and I had and he even walked us out to the unit when we asked to see it. He gave us the details of the contract and how the lock operates.I like that I was able to pay with tap on my phone and they gave us a code to open the gate right from our phones-- that is a nice feature ?The place was well fenced and it's in a good location ? ?
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December 2023 by Rush Moses
The best customer service ever. Natalie really went above and beyond to help me with my storage unit needs . I would recommend this place to anyone and I do .. Thank you again
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December 2023 by Becky Barnett
We have used this Mesquite Public Storage for many years. Staff is always helpful and friendly. Went in today to rent a larger unit and Natalie made the process quick and easy.
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December 2023 by Julie Jefferies
Staff is kind and helpful until you're a day late paying rent.Then phone calls begin over and over insisting it is imperative you call or pay. If you call explaining when you will pay but car trouble took the cash--no call is returned. Locks are cut the 21st of the month that you haven't paid on time and an auction is scheduled. Very strict and uninterested in your situation even after years of paying rent
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November 2023 by marcussmith571
I currently have 2 small units both climate controlled. I've had no problems and for any questions Ive had Ms. Amber has been very very helpful (great job) need more people like you.
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November 2023 by Kiowa Blade
1st day here and am already making arrangements to leave.Despite signage, advertising, etc stating carts available, there are none. If you rent beforehand with the expectation of carts, be prepared to be told by manager who refused to provide a name,to carry all your items to the third floor..She is extremely rude, stating over and over again that she did not care about our issues, even while I was on the phone with a person from corporate who heard it all.If they cannot prevent their own carts from being stolen, how should people feel about their belongings? If the manager literally states she does not care about client issues, how can she be trusted to care for their items? She would not even provide a name for a complaint which as a manager is quite cowardly. People are not afraid to leave their name on quality work/service and the failure to do so is acknowledgment that the treatment of the customer does not meet even a basic standard.Extremely poor customer service, some of the worst Ive received and if youve read my David McDavid Honda review, thats saying something.
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October 2023 by Angela Savage
It's good as far as climate controlled storage goes. The woman in the office is great too. The only thing I don't like about it is the fact that there are no carts or dollies that you can borrow to make your move easier. After searching online for a place close to me that was within my price range, I chose them because it states that they have both carts and dollies that you are able to check out to help. ? Well, they do not have any. They said that they did have some but they've all been stolen and they haven't replaced them yet. She wasn't sure when that would happen. I am thankful for the elevator and the fact that my door is only 3 doors down from it. It is a good facility putting the carts aside.
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October 2023 by Ramon Gomez
Natalie was a life saver today! I had to move my stuff to another unit short notice and she was able to help me out faster than anticipated. I’m really happy I chose here to have my storage location. I would definitely suggest some of my friends to come here if they ever need a storage!
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October 2023 by Dane's Mom
Natalie was very helpful today. She was able to guide me to the correct space. She made the whole experience enjoyable! Highly recommend
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September 2023 by Tiff TALKS22
My stay here has been..... fairly problematic. The price you START with is VERY temporary. Then recently, the facility FLOODED due to a pipe burst that NOBODY WANTS TO TAKE RESPONSIBILITY FOR even though I've since learned this is a recently repeating event. The way we were notified about this was very disappointing & shocking. Coordinating a move to a different "lesser" unit, communicating with staff, even compensation for losing MUCH of my belongings despite being insured, has been difficult to say the least. Do I recommend? ABSOLUTELY NOT. AS SOON as I'm in the position to vacate storage completely, I WILL NOT hesitate. I know storage facilities are sometimes necessary, just... choose wisely.
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August 2023 by R Brisco
I had a AC storage unit here for almost 10 years. A flood forced everyone on the first floor to evacuate their items. The accommodation was horrendous. I was told there would be movers to help move my items to a different unit. That was not the case. I was told that I would get a FULL refund for that month’s rent. A lie. I will be getting it though. AND I was to be relocated to the second floor to a smaller unit. The unit had two separated posts in the middle that would have hindered me from having a full 10x10 unit. Was the unit offered at a discounted price for my inconvenience. No? Despite the constant increase in monthly rates, I have had minimal issues over the course of me renting space here. If you have an AC controlled unit, know that the AC circulation isn’t great. If it’s warm in the hallways, it’s warm in your unit too. The flood situation could have been handled better and with grace. It was poorly managed and a complete pain. Management (Emily) does NOT return phone calls nor entertain complaints. I only gave 2 stars because the staff are sweet, and did their best to accommodate everyone dealing with the flood. Moved my items to another facility and won’t ever consider Public Storage again.
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August 2023 by Ashley Ol
Hi. I'm a current storage until holder. This place is horrible! I've had several units at different locations with different companies and this location is one of the worst! The staff are very unfriendly and very non useful when it comes to assisting with any concerns. They never ever answer the phone. I would definitely not recommend this place at all. Everything from the gates to the doors are always not working.
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August 2023 by Rya W
This is the 5th time I’ve visited my climate controlled storage unit and it has been extremely hot. Also, there was a flood yesterday causing multiple people things to be ruined, my unit didn’t flood thank goodness. I talked to one couple and they said this is the 2nd time this has happened smh. It’s hard to get someone on the phone and when I visit (which is not that often) no one is ever in the office and you have to wait 20 minutes for someone to come.
