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February 2024 by Kamerys Rodriguez
Very pleased with the treatment of my child
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November 2023 by Tammy Wheeler
I arrived at 4:44 P.M. a lady came out with a big crooked scarf on her head and rudely stated NO I’m closed! I said it’s 4:45 P.M. she said I stop taking patients at 4:40 P.M. I need to put my stuff up. She started fumbling with some business cards. She was crazy and unprofessional.
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September 2023 by R Cardoza
Cyi is unprofessional. I arrived and checked in. She finally came out to tell me that shewas closed. I should not have been allowed to enter and check in if they were closed. She proceeded to tell me she would not be out until 5:30 if she proceeded my urine sample. Very poor customer service and I would NEVER recommend this location to any of my employees!
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June 2023 by JAMES JACKSON
MADE 2 APPOINTMENTS STAFF VERY RUDE SAID NO APPOINTMENT GOT THERE AT 1145 SAID CLOSE FOR LUNCH. YOU NEED NEW STAFF HERE.
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May 2023 by Esmeralda Ramos
They do not accept visits without prior appointments, so do not waste your time. We were waiting for more than 30 minutes, no one was kind enough to tell us when the girl saw us that we had arrived, she saw that my QR did not scan but the system said that I could wait because there were appointments available without having made an appointment, 40 minutes passed and the woman said " I'm sorry I don't have appointments available if you didn't make appointments in advance” then why is your system giving something else. At least be kind to let people know that there are definitely no walk-ins. So when someone else walk-ins they don’t have to wait there for nothing.
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February 2023 by Donna ReCupido-Smith
Very rude and unaccomidating if you don't have an appointment. Was told if I didn't like it to call corporate. That's my next step.
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January 2023 by Mo Khalaj
I had very good experience with this location, I walked in, wait less than 30 min, Ms. Vicki got my test lab done, very good customer service.?
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November 2022 by Bradley Johnson
Traffic caused me to arrive at 4:50 for a 4:40 appointment. Ms.Jackie explained that the system may not allow me to sign in do to being late for my appointment.Ms.Jackie signed me in on her computer and was able to get me in and out in about 7 minutes. Go Jackie !!’n
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July 2022 by Kerry Rowe
Excellent experience here! Staff was friendly and service was quick. I could barely feel when she stuck me with the needle. Appointment was for 2:40 and I was done and out the door by 2:48.
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June 2022 by Pattie Stephens
Place of business closes at 5pm arrived at 4:52 and was refused service. If you decide to take your last client at 4:50 place a sign stating that vs refusing a client.
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May 2022 by Mandeep Kaur
Very rude, after waiting one hour she ask do you need help. I answer her and she said do you have appt, I said no. She said you need to schedule the appt even there was no one else except me. Very poor service.
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April 2022 by Harley Quinzel
DO NOT SCHEDULE AN APPOINTMENT ON THE PHONE. I scheduled an appt for 9 am and I got there and they didnt have a record of my appointment. The woman tried to say that I picked the wrong location like I am an id1ot. I am not. Took about 15 minutes to get through to customer service. I even tried the code they gave me on the phone and it didnt work.Never use this location even if it is more convenient.
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March 2022 by Jake Jacobs
Staff should be as concerned about doing something as they are trying to get out of work. My doctor sent me & said they made an appointment but was told I had no appointment and couldn't just walk in. There was no one else getting a blood test at the time. Terrible customer service & sign in system
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January 2022 by DNA
Shay- you are the best!!! Thank you for helping me today after being treated so horribly at the Quest on Arista Dr in Rockwall. What a great employee! I highly recommend making an appointment if you go to this tiny location.
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January 2022 by Elizabeth Martinez
They are extremely unprofessional at this location. The ladies that work here are rude and lack customer service skills!