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November 2023 by C Wash
This my second time going to TownEast Automotive to get my oil change. Perfect customer service, friendly and fast. And they alap send out text messages to make sure everything is okay. The lady ant the front desk whom name i forgot(??♂️) but grabbed one of her cards is very nice And the best thing about it is I stay right behind them lol. Yea it’s been confirmed that I have a new automotive family. Thanks much Town East Automotive. See ya soon
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November 2023 by Jim Miller
Fast state inspection and thay showed me how bad the cabin filter was and he changed that i was happy he seen that. Got may oil changes and was a little less expensive then going to the dealership. All inall great job.Services: Air & cabin filter replacement
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October 2023 by Lori Wilson
I had not used Town East Automotive before but had seen their name, ad, coupon and reviews online when I searched for possible vendors in Mesquite. As luck would have it, I found myself driving right by their shop totally unplanned, so I pulled in. The staff were very friendly and polite and got my car right in. My inspection was completed in a matter of a few minutes and I was on my way. I definitely recommend them.Service: Vehicle Inspection
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September 2023 by CLOSED MOUTHS DON'T GET HEALED
Amazing customer service. I forgot the young ladies name at the front, but she was super sweet and speedy. She called me to keep me updated on my car and when it was ready.
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September 2023 by Dedra Dozier
Great service, was there for my State car inspection and was in and out so fast! Loved the ladies that worked there, very friendly and professional. I will definitely go back.
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September 2023 by Mad P.
TRUST i made a yelp account just to bash this place. i don't know who they're paying to write good reviews but i'm sure they have plenty of money for it for robbing their customers! I'm sure because i'm a young woman they thought they could give me an estimate of around 4 THOUSAND DOLLARS for tiny things like air cabin filters and o2 sensors. It's an actual J O K E. Don't even waste your time coming here because they charge you $170 for a diagnostic test that is only waived if you pay for the thousands of dollars in service for EASY CHEAP repairs. It's absolutely disgusting and embarrassing how you thought you could get away with it. The ONLY good part of this place is the women working the front. They were very kind. Otherwise, i hope your business crashes and burns.
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July 2023 by Robert Lawson
Very friendly very clean, very professional fix my car in like a 3-hour period took me right in and got me fixed up very satisfied. I would recommend them to anybody a friend of mine recommended them to me and I'm glad he did
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July 2023 by richard svalesen
First disappointing experience at Town East Auto.Been bring my 4 cars to this establishment for almost 20 years with no problems. I was planning on driving my Honda accord crossover to Chicago to give my son an extra car. I opted for the bumper to bumper inspection since the car had 160 k miles. Though I ended paying over 2k for repairs to ensure car was safe to drive. Feeling good the the drive to Chicago, we noticed near Memphis the cars steering would shake uncontrollably between 60 and 70 mph. I don’t believe a road test was performed on the car. Also a visual inspection would have indicated warpage. By the disc brakes. We’ll I’m in Chicago and will have to find a mechanic to turn the discs and brake pads.Thanks for your response. But as I explained to your front desk I was leaving the car in Chicago permanently and don’t anticipate bringing the car back. Maybe we can work something out on one of my other cars.Update- the management at town east has been apologetic and forthcoming regarding this misunderstanding. I will continue to be serviced by town east because of their quality, honest and integrity.
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July 2023 by Benita Stiggers
I drive a 300 Mercedes and before a friend referred me to Town East I would take my car into the Mercedes dealership and usually got my hat brought to me. Meaning, regular run of the mill services were always so expensive! TE automotive as done some major work in addition to regular maintenance. The service advisors (Tiffany) is friendly and very knowledgeable. Obviously, the mechanics are top rate because my car runs so much better after leaving. They are attentive and responsive and send text when it is time for the car to be serviced. As along as they are there I will be taking my car. The prices are very reasonable too. I always refer my friends too!Service: General repairs & maintenance
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July 2023 by Joyce Clarke
My first experience with Towne East Auto was when (as a woman alone) I hit some debris on the road which caused a vinyl piece on the cars underside to hang down. I went into Towne East with no appt and they fixed it for free. When I needed a new fuel pump on my car I certainly want back and had another great experience. Thanks Towne East Automotive!
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July 2023 by D Cecena
I had a check engine light on so I took it to Auto Zone where the diagnosis stated that I had to change a purge control valve on a 2011 Honda accord, a $40 piece, which I did. Once I replaced the part the check engine light went away.I was not aware that once the check engine light went away that I had to drive the vehicle a few days or about 50-100 miles to reset the cars computer and emission monitors to be ready for inspection.I took it to the shop and they diagnosed and smoke tested the vehicle ($340) and determined that I needed a new gas tank and a charcoal canister, a $1700 job.Something felt off about that and I took it back to Auto Zone where the manager advised me that I should just drive the vehicle for about another 100 miles, which I did and then the emissions monitors cleared up and I was able to pass my vehicle inspection.They seem like great people at Town East Automotive, but they may want to sell you parts until the issue gets cleared up without advising or educating the consumer on a more cost efficient solution.A seasoned mechanic should have known that the vehicle just required to be driven a few more days about 100-150 miles or so.Had I not followed my hunch and been a bit mechanically inclined I would be stuck with $1700 worth of unnecessary parts.Just be aware folks and do your research after a diagnosis. The solution might be simpler than you think.
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July 2023 by Hector Chavez
I quit using this place because the oil they used was old or they didn't even change the oil. I give them another chance and I go up there to do my inspection and they total my car and now they don't want to fix it share the crash video. The owner won't talk to us and the secretary is rude as hell. Very unprofessional I even went to school with the owner and this is how they treat me.
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June 2023 by Deb Orah
A tow truck driver recommended town east automotive to me. He said they were good and fair. My car wouldn't start after purchasing a brand new battery. They installed a new battery cable and it was a good experience. I'm thankful for that especially because my husband passed away in 2020 and he always took care of the car.Deborah Nickson
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June 2023 by nick wallace
They could do what I tried to get a manufacturer to do and fixed what needed to be fixed, right. the first time. I had a check engine light on for a few years and now it’s a weight off my shoulders. Close easy location with easy access to get your vehicle needs and put your mind at ease.Services: Transmission
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June 2023 by Patricia Jones
I am very pleased with the professionalism and timeliness of my services. Though they neglected to call me with an update, they quickly ordered the part and had the repair done the next day. The pricing was affordable and I will likely be using them in the future.Service: General repairs & maintenance
