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February 2024 by Harold B.
Thursday, 03/01/24 approx 09:30, Quite Elderly woman working the register rang up my stuff (too much to easily carry) and then made me bag it. She continued to complain about how difficult it was to use the stores bags. I told her I have had problems myself with opening bags so I asked her, since she was working the register would she not have better luck and experience with them than the customers. She said "No". I asked her as politely as possible, "Isn't it your job to bag our purchases?" She said, "NO" again. I told her I didn't believe her and was pretty sure it was her job. She said "I'm not doing that", and then again pointed to the hanging bags by her register and told me to take one if I wanted my things bagged. She continued to mumble complaints about the bags and how she told the company to get rid of them the entire time I fumbled with the store bags hanging by her register. I didn't even know how the bags came off the rack holding them together; Meanwhile customers stacked up at her register. I'm pretty sure this wasn't the way my experience here was supposed to go here this morning.
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January 2024 by Raquel Moreno
Lisa & the mesquite team are excellent. Really felt a high standard of customer service as they worked together as a team to find the product I needed.
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December 2023 by Alesha B
This site doesn't have a dog wash, I repeat THIS SITE DOES NOT HAVE A DOGWASH!!!!!!!! take it off the website, such an inconvenience to travel to a facility for false advertising. Take it off the website.
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November 2023 by jazxoxo
I didn’t go into the store but the phone customer service was great by the young lady who answered. I asked if this location has self service pet wash and she let me know the locations that do have pet wash.
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October 2023 by John B.
I do like Tractor Supply stores. My complaint is with their online order system.....it is the WORST I have ever used. I have waited a month and a half for an order of Ortho Termite treatment concentrate. I ordered on August 19, and paid with PayPal. On August 24, I was notified by email that my order was "taking longer than expected". After that, nothing. I waited patiently, and finally called customer service on September 22. The very pleasant agent attempted to contact what turned out to be a third party vendor. Their number was disconnected. I was told that my order would be cancelled and I would be getting a refund. I re-ordered the item from Walmart, and had it the next day. Tractor Supply STILL hasn't released my PayPal hold. I've had 4 communications with customer service since September 22. As of October 6....still no cancellation/refund. The customer service agent said that she was trying to get a supervisor to approve it. Seriously? Rotten service, and miserable follow through on the part of their online order processing. Use at your own risk.
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September 2023 by Knowledge Engineer
Best farm equipment and tools store in the D/FW metroplex.
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September 2023 by Alisson Saravia
When I first enter the store a lady named Lisa did not greet me or nothing she was on her phone playin games.A nd when I went to checkout it took her a minute to notice me bc she was on her phone playin games n textin and in the background the store phone kept ringing and she continued to ignore it my 2 year old son accidentally dropped sum cards n she yelled at him “BAD BAD BAD KID” 3 times then she pretend that she was going to throw the scanner at him as she yelled. I did not appreciate her service my son is only 2 and doesn’t know any better she needs to work on her social skills before applying at any job.
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September 2023 by Donell Arceo
I'm 1 minute to closing time and my call was answered. I picked up two huge tubs and cattle feeds. Peter and another staff still loaded my stuff even past closing time. That's service!
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July 2023 by Kevin Slaton
Just called Tractor Supply to ask if they filled Propane. The person that answered said why yes we do if they are empty tanks. I also asked if they had propane and again HE said yes. Upon arriving at the store I was told OH that's been broken for a while and we are waiting for the gas company to come out and fix it. We have NO idea when they will get it fixed. The person at the register got on their comms and ask their team members who spoke to the person on the phone 10 minutes ago to tell them they filled Propane tanks everyone denied it.**UPDATE TO MY REVIEW**At 08:40 CST 06/28/2023 I contacted the customer solutions number provided and spoke to an agent. They took my information and details about my experience. They assured me that the general manager of the store would call me back within 48 hours.AT 13:45 CST 06/28/2023 I received a call from the general manager of the mesquite store in response to my review. He assured me that he would address this with his staff and find the underlying cause of the issue. The manager confirmed that the equipment was out of service and that his staff had been informed of that fact prior to the day of the incident. He also did not understand why the staff did not inform his assistant manager I wanted to speak with the manager on duty to address this issue when it occurred. The manager asked that I give them another chance to make this right. The manager showed true concern about this issue, and I felt he would address it with his staff and take this as a training opportunity to better his store and staff.
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July 2023 by Tyrell Hills
When you call, they answer "Tractor Supply, hold please". And place you on hold without waiting, the in person service isn't any better. Try a different store, or shop literally elsewhere else.
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June 2023 by Daniel Halter
I love this place! Tractor Supply is a fantastic store for all your farming and outdoor needs. Whether you're a professional farmer or simply enjoy gardening in your backyard, this store has everything you need to get the job done. From animal feed and supplies to gardening tools and equipment, Tractor Supply has it all.One thing that sets Tractor Supply apart from other stores is its commitment to customer service. The staff members are knowledgeable and friendly, always ready to help you find what you need. If you're not sure which product is right for your needs, they'll be happy to offer advice and suggestions.The store is also well-stocked with a wide range of products, so you're sure to find exactly what you're looking for. Whether you need fencing materials, seeds, or even outdoor clothing and footwear, Tractor Supply has it all. And if you're a pet owner, you'll be pleased to know that they also offer a variety of pet products, including food, toys, and accessories.Overall, I highly recommend Tractor Supply to anyone in need of farming or outdoor supplies. The store's commitment to customer service, wide selection of products, and knowledgeable staff make it a great place to shop
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June 2023 by Jason Wesley
This store is entirely unmanaged. Almost comically so in fact. I ordered online to be picked up in store. I received email notification of the shipment, as well as tracking info on the package then in-route to the store. That email clearly states I will receive a follow-up email when the item is ready for pickup. The package delivered around noon on a Tuesday, but a second email never came(it's 2023 outside, so obviously I already check the "spam folder" on a regular basis). I called the store each day to inquire about the merchandise I'd already paid for, but was put on hold each time they went to "ask somebody" about my package. That first call(Wednesday/24hrs after delivery) sounded like an elderly woman, so I have some difficulty in laying blame with her just leaving me on terminal-hold(machine hangs up automatically after ten minutes), but there's certainly no excuse for any repeat of that same scenario the following day. My inquiry on Thursday(48hrs after delivery) was the same(someone else put me on terminal-hold for the allotted ten minutes or so). I decided it best I go in person, on the third day(now more than 72hrs since UPS delivered my order to the store) of waiting for this now elusive "pickup email". Upon arrival I was greeted promptly, but the person at the customer service desk looked busy. A young man pulling around a pallet of straw was kind enough to immediately inquire about my last name(instead of the order number I'd been referencing up until that point) when I finally got a chance to explain the situation. An associate retrieved it from the back and just handed it to me, right in the middle of the store. "Here you go sir, have a good day." Dude was back with it in under sixty seconds. Bravo. That young man pushing the pallet of straw actually deserves a place in retail management if wants it(he was quick to try solving the problem and did so with a great attitude), but something tells me he's going places. I finally felt like I had reached the top of their customer service pyramid, and it felt good. Hop in my vehicle and turn out of the parking, only to then miss(only rang once) a phone call from that very TSC location. I quickly pulled over and rang them back, only to be greeted by none other than David(the "manager" at this establishment apparently) himself. I inquired about the return phone call moments before only to be asked(kinda rudely) if I'd "checked out" the package I'd been waiting for and calling about for days. I didn't "check" anything out upon receipt of my order, indicating yet another ball dropped by those supposedly being managed by David. I'm sure the guy is trying, but he needs some help. I don't believe it's direction, or purpose that he lacks, but likely just a lapse in guidance from his own supervisors. I'd like to think there's some area-manager or regional-manager in the structure of this company, but I can't tell from where we're standing right now. I'm shocked this store still shows above four stars on Google(perhaps just an anomaly like that "pick-up" email I never received). Seems like they need some improvement.
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April 2023 by Ana Marie
I ordered online the other day and it was super easy and by far one of the best experiences picking up yet. I was told to pull around and they loaded my order definitely doing this again great job ?
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January 2023 by T Carp
Read full review. Austin and Nic are EVERYTHING! I came in because I needed to switch my frenchies off Victor and wanted information on their brand of dog food. They were super knowledgeable and after I gave them information about my furbabies Austin helped me pick out the formula that would work best for them. I appreciate all of their help. I went to check out and was asked if I had a rewards number and I said no, but was not asked if I would like to sign up for the rewards program. And I would have done that sense I just bought over $100.00 worth of dog food and plan to continue using Tractor Supply as my store. The cashier didn't offer so I felt like I might be bothering him if I asked to sign up so I just paid and left. I drive 20 minutes to get the food I need and will continue to do so. Just wish I could have signed up so my rewards would have stared and that 100+ dollars would have counted towards something.
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January 2023 by A Mac
Staff was friendly and enthusiastic. They made my Christmas shopping less stressful. Also helped the line move faster. Thank you!
