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March 2024 by Terra Marrie
This place is terrible I can't wait for my 6 months to be over with. I ordered off Amazon in had my package sent here to my po box, said delivered but my package wasn't there one of there staff members stole my package it's the only explanation to why it wasn't there I was pissed because now I'm out 50 dollars because Amazon won't give my money back because it shows on there end as delivered....
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March 2024 by love monae
Someone from this office forged my signature on a certified mail document and never left the mail that was signed for.
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December 2023 by Jackie Romero
I’ve had nothing but positive experiences at this post office. I like the late night self service kiosk- I’ve mailed packages and letters using this service. I also went during business hours to mail my passport application and purchase the money order for the passport renewal and the cleared were all in good spirits and very helpful.
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October 2023 by MONICA GOMEZ
Twice in one month, mail person delivered to wrong address. I have lost packages. Filed claim and waiting over 3 weeks for refund. I also receive other people’s mail.
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October 2023 by Danyelle Jackson
I don't want to even give an rate at all! It's sad to me that I received my package and noticed that it was tampered with. I contacted the seller about the matter, given the pictures of the package and they sent me pictures back of how it looks from departing the airport before the facility pick the package up. The mail carrier opened the package and tapped the package back up like nothing was removed. And take the customized cremation necklace's I bought for my children to place ashes inside. It didn't cross the mail carrier mind that it wasn't just a simple necklace. Now I have to explain to my children that I have to order new one's for them, that's money I have to pay again. This is so disrespectful during this time of my grieving to stole something that's meaningful to me and my children. God see it all and know it all.
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July 2023 by Joshua Robert
Horrible experience. This USPS is known for their lack of quality service, horrible treatment, and even falsification and "fake deliveries". While I've suffered from this for so long already, this time was just horrifying. I am thankful for these services from the start, as I have been looking forward to my package for over a month now. However, I pay for these services and to receive my package on time. Since I had waited an entire month for this, I stayed home all day and monitored my front yard and Ring system. My Ring system covers the front yard, my door, doorbells, and all necessary ground to monitor for this. An "attempt was made", but my Ring shows nothing and I stayed home all day to monitor for this.Please, please do something to fix this. While I have put up with this for smaller packages, this was just crushed. I tend not to complain or I try my best to understand other perspectives, but this one devastated me. I waited all day, monitored Ring, waited a month all to be lied to again. To top it all off, tomorrow USPS is closed for July 4th and my package for this day didn't get delivered. Now, I have to wait TWO days for the redelivery, and, at this point, it doesn't even matter.Mesquite USPS is unlike any other. I have put up with this for far too long trying to understand, but I cannot understand these constant fake deliveries for so many people. PLEASE DO SOMETHING. PLEASE.
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June 2023 by W M.
The slowest post office ever! Use the kiosk if it's working.
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April 2023 by Bobby Marshall
Great experience! The clerk was very helpful.
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February 2023 by Deika Elmi
Unprofessionals m, incapable of communicating, disrespectful and mean. The men who staff the counter were rude, they lack the communication skills and customer service skills to properly serve the public. Super disappointing experience and everything took hours.
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February 2023 by Consuelo Colon
Horrible experience. I asked a few questions about our renewal passport applications and this lady and one of the tellers, Afro-American, were rude, confussing us, I felt discriminated. Even the teller laughed at us.The man teller from India was the only one who offer help.
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December 2022 by Roderick Bables
Mail carriers insist on putting packages directly in FRONT of the door with clear line of sight to the street. We're have a perfectly good bush covering our porch that could utilized with no additional effort. Amazon, who you are delivering for gets it. UPS gets it. What's the deal?!?!
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December 2022 by Lashay Medlock
I hate to even write this but I believe it has to be said, the mail service at this Mesquite location needs some work. Time and time again, I've gotten knocks on my door from strangers who received my mail or packages at their address. I can only imagine the ones who don't return it to the post office or come by my house. From checks, to government documents, to mail and packages were either lost or delivered elsewhere by this Mesquite location. I know sometimes they are overworked and under paid but please tell the mail carriers to pay attention to addresses when delivering. Something has to be done. I should not be having to file complaints and talk to the post master behind not receiving my mail.
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December 2022 by l' amour
Worst experience ever they always are so mean and disrespectful. They don’t have any skills for customer service Eitel them they lost my package in their location at Mesquite Texas I told him this time make sure that you don’t lose my packages and he told me you know what you can go to another place what kind of business is that telling customers to go to another page is because they feel offended because they’re not doing their job The name of the guy is an Asian guy HuangAlso, the Indian guy he is very rude and disrespectful. I really don’t recommend going to that place for any question or asking for any help because they don’t care at all.
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December 2022 by Kelly Sousa
I have never met more kind and professional staff. Debbie not only assisted me with my mail issue, they did so with patience and understanding, all the while being professional and quick.
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August 2022 by Nicole Bryant
Lord and said my package was put in my mailbox i go check the mail and nothing was there! But it says delivered to mailbox!????
