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March 2024 by Will Armstrong
Needed a battery replacement (really I couldn't get the back on it but had a fresh battery in it and it was ticking even with no back. keep that in mind) my Movado Luno regular (not the sport variant, but the one that cost quite a bit). Come to find out the owner couldn't fix it right then and asked for "two days" . I called 2 days later and he said he couldn't figure why it wasn't working and contacted his brother. So every three days for two weeks I called about my watch and told the owner if he couldn't fix it let me pick it up and send it to Movado. Mind you i got this watch on sale for $750 at least 6-7 years ago. I get a call today 2.5 weeks later and he says he replaced the movement and buffed my watch and I should come look at it. Immediately asked him how much that would cost and he said $250. So I went from a battery replacement and back for a quoted $20, to a $250 fix. I feel cheated and hate that Zales sent me to this guy. I'll update this post once I can take after pictures of my watch . I wouldn't use this guy no matter if people tell you he can fix something right then because that is simply not true. So if you do use this crook, ask him to inform you of what he is doing before he calls himself fixing your jewelry.Update : I told him to remove the movement and we did some weird back and forth about court and then I just told him, "take it out!" and I left. That night around 9 pm I get a call from him and he says the watch took a lot of work and he would basically take $150 (and lose money on the movement price [ yeah right, this guy thinks I'm an idiot and don't know that there is no way he is paying list for parts ] ) for me to pick it up. I just said okay and went to pick it up. He then charges me $13 for using a card. So a $20 place the back on and new battery, (which I brought a couple with me but he said he didn't need because mind you, my watch was ticking from the battery I put in it even without the back lol). So I'm out $163 on a $20 quote and a 2.5 weeks turnaround. Photos of my "buffed and looks like new watch". Note that when I picked it up some weird film was glazed over and once I wiped it down I saw the additional scratches on my bezel rim (the gold section).
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September 2023 by Josue Arizmendi
Won’t buy his own jewelry back.
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August 2023 by Jerry Eddy
Nice place had what I needed
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July 2023 by Phillip Adams
Nice people great service. Fixed my watch band and my watch is like new.
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July 2023 by BEAUTIFUL SMITH
Everything excellent
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June 2023 by ROUNNEY SMITH
Everything excellent
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June 2023 by Porsha Harrison
I get all my jewelry from here the owner is nice
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February 2023 by Jennifer Pyburn
If I could give a 0 I would. I purchased a bracelet before Valentines Day. While I was there my necklace I purchased 4 months ago broke. So I inquired about repair. They said she we will take care of it don't worry. I so use to buying for Zales I knew it would be covered. Three days later I was advised my necklace was repaired and bracelet sized ready for pick up. We arrived received bracelet. However my necklace was no where to be found. I was told I had already picked it up. When my voice became elevated the owners son told the female cashier to call security. I then demanded my ticket. He said no the son of the owner. I then called the police because he didn't provide my ticket or necklace. The owner the older gentleman was not there but he has cameras and he watch day and night. He told them she has not picked up her items give her what is hers. The son continued to lie and say he didn't have our ticket. Police and Security arrived and they told him to give us the ticket. After 30 mins he gave us the ticket. The lady was still searching like the Owner said. Finally it was found. The thing I have a problem with is the son is a low life and racist. Was going to have is thrown out the store and keep the ticket. But that dad's surveilence camera would have told it all in court. He will be nice when you giving them money but the son is a snake. BEWARE.
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February 2023 by Wenzel Ilustre
Phenomenal work.I repair watches in my spare time. I had 3 watches that I could not fix. 1 of them needed a whole new movement and the other 2 required specialized parts. They managed to restore all 3 in less than a week and within a budget that was claimed to be impossible by their competitors.
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February 2023 by Jay Bird
If I could give a 0 I would. I purchased a bracelet before Valentines Day. While I was there my necklace I purchased 4 months ago broke. So I inquired about repair. They said she we will take care of it don't worry. I so use to buying for Zales I knew it would be covered. Three days later I was advised my necklace was repaired and bracelet sized ready for pick up. We arrived received bracelet. However my necklace was no where to be found. I was told I had already picked it up. When my voice became elevated the owners son told the female cashier to call security. I then demanded my ticket. He said no the son of the owner. I then called the police because he didn't provide my ticket or necklace. The owner the older gentleman was not there but he has cameras and he watch day and night. He told them she has not picked up her items give her what is hers. The son continued to lie and say he didn't have our ticket. Police and Security arrived and they told him to give us the ticket. After 30 mins he gave us the ticket. The lady was still searching like the Owner said. Finally it was found. The thing I have a problem with is the son is a low life and racist. Was going to have is thrown out the store and keep the ticket. But that dad's surveilence camera would have told it all in court. He will be nice when you giving them money but the son is a snake. BEWARE.
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October 2022 by Hamer Abusaad
Terrible people and terrible service. Took a few watches to get new batteries and got them all back scratched or broken. When I brought it up to the manager he tried to steal the watches they broke, called security, and claimed I threatened him. I have it all recorded and I never said anything threatening. The owner is cheap and employs two little girls who don't know what they are doing. Don't take your items to them, they will be returned broken!
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October 2022 by Lonnette Murphy
DO NOT WASTE YOUR MONEY!! I wish I had read the reviews before taking my necklace to get repaired. It broke again 2 days later. I took it back and after an hour of dropping it I was contacted by Melanie and told it would cost me again to repair bc it broke in a different place per the Jeweler. ABSOLUTELY A LIE! The "jeweler" or the owner were nowhere to be found when I quickly went to retrieve my necklace. COWARDS and LIARS!
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October 2022 by Shanti Griffin
I have been buying jewelry from him for a while. His jewelry is real he is honest. If you are looking for great prices and real jewelry go here. I am one of his best customers. I have sent alot of people to him.He also do layaways. Trust me check him out, you won't go anywhere else. I love them there at Watchzone in Town East Mall Mesquite Texas.
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October 2022 by Racquel
Buyer beware of this store. They sold me a chain that broke as soon as I wore it. 14k gold an they were very rude to me when I went back in to try and tell them it had broke. Don’t not waste any money buying jewelry from these people. Very rude people. Trust me customers don’t lie. I’m only writing this review so no one else will waste there hard earn money . Thanks and stay blessed.
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October 2022 by Jeanette Crosier
The owner is wonderful. We purchased a beautiful ring. I returned to get it repaired, and cleaned. Reasonable prices. Great service. Excellent job‼️ Highly recommend. ???????
