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February 2024 by Cowboy Squirrel
Bad service
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December 2023 by Sara S. Tyler
We’ve had bad service here in the past but recently have had very good experiences! The branch manager is very kind and helpful!
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September 2023 by Richard Bowren
Inside Long lines & only one lane. Inside no better. Branch mgr could have cared less.
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September 2023 by Luis Valdez
I personally like Wells Fargo as a bank. I also invest in this company because I believe in thier business model. The reason I gave 1 star has to do with one teller Kenya. Just horrible customer service. Looks like she just hates her job or thinks she is better then the customers that ask for her help. Makes no eye contact and does not even greet. I've given her 3 times within a 2 month span to see if it was just a bad day and service was worse everytime. I even watched customers in front of me that she helped. Management please address this.
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May 2023 by CRISTINA MEDINA
POOR Customer service at the Mesquite, Town East location. Had an appointment schedule well in advance plus inform back in details my needs. Receive a phone at 4:57 pm day before, to tell me my appt was CANCEL. Bank close at 5:00pm. I did receive text confirming appt and I would reply as confirm!!! VERY UNPROFESSIONAL
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April 2023 by Amajuoritse Joey
I'm giving them a star so I can give my opinion about this branch they dzav negative zero horrible is the word bunch of lazy employees here how can people be waiting to be attended to while you sit comfortably in your office doing nothing just waiting for appointments of people who are not even in the bank make it make sense because it doesn't employees here are horrible and lazy go else where if you need your business done period.
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February 2023 by Nancy Blanco
The costumer service here is the WORSTTTT. Young lady with glasses and braces was The RUDEST PERSON EVER. I left so mad i forgot her name ?
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November 2022 by Tina Richardson
This branch is so terrible, lazy and frankly a joke! Apparently, you can't just walk into the branch and wait to speak to someone about something, you will need to wait around appts, even if they are between appointments. We watched the bankers eating and socialize with each other while walk ins have to wait to see if their appoint shows up in 20 mins. Seriously, no one had a current appointment for 20 mins and they just walk by us like using their banking service was some sort of gift! Seriously Wells Fargo, there are tons of better banks! this bank makes me rethink why we have wells fargo! It is funny how the branch on the other side of town couldn't believe what we told them about this branch, as they had zero issues working us in between appointments. Bad customer service all around at this branch. Good thing there is one good Wells Fargo in this town! Beware if you need to go inside, go to a different branch! Never forget what makes your brand special! This branch needs to be reminded.
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October 2022 by Rudy Ochoa
I’ve been coming here for years and for the first time I had a horrible experience.. if you come just make sure you do not deal with Jaqueline Randolph White, she will mess up your transaction and not care about what happened I have no idea why she even got hired.. very disappointed
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October 2022 by Jessica White
It's Saturday been sitting in line since 11:10am it is now 12:10. Horrible customer service. This is just sad. It's like this every weekend. 30min per car. Something has to be done at this location. Both branches in mesquite suck.
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October 2022 by Jose Sanchez
Manager knows which days and hrs are very busy...Saturday 1 pm 10 people in line and not moving at all..2 cashiers...
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July 2022 by Madison P.
This Wells Fargo is awful and has very little to no employees. I was in line for over 30 minutes on a Monday morning at 10am. Absolutely ridiculous.
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June 2022 by Celia Sanchez
Worse branch ever, rude, tellers are so rude and they don't know anything about customer service. The manager branch was just walking around even when she saw a long line.
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June 2022 by Raul Iraheta
I don’t recommend this bank how they steal I found that all transaction you do on weekends they make numbers on Monday and they get all the money possible from that transactions on weekends very careful
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February 2022 by Lonsford Crook
Once again, these ATMs been replaced already. They have 4 ATMs and only one is working. This place is a joke when it comes to ATMs. I owe the IRS 214 dollars. The IRS took their money from my account. That's understandable but Wells Fargo charge me 50 dollars for them letting the IRS take money from my account. So I paid a total of 264. My time is coming to an end with this bank.
