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March 2024 by Britney Fletcher
Jackey, and Tammy are full of life and offer great customer service. Thank you for g your help.
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March 2024 by Ashleigh Scarfone
Thea Navajo was very sweet and helpful
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February 2024 by Lilyanna Mustang
Every time we go to Zales jt is an awful experience no matter which location we go to. I love my engagement ring but everytime I go to the required six month check in for the life time warranty we have a bad experience. The bad customer service started when we first went to pick out a ring. I love aquamarine because it is my husband & I birthstone, my favourite colour and I don’t like diamonds. The worker shamed me for wanting the ring it picked. My husband & I could only guess she wanted a bigger sale which she would of gotten because we were getting a Disney necklace & bracelet before the comments.We also got the life time warranty which I need to bring it into the store to get clean & inspected. They can never find our account. We bring in the paper warranty with all the info and still they have issues. They have multiple system and none of them are connected.Now the visit today, 24 Feb 2024, was awful. We arrived right after opening, 11:02, and waited 36 minutes to get help because they were understaff. When we finally started to get help we told her I was here to get my ring serviced & 2 stones replaced. She put my ring in the ultra sonic & said she could only clean it since it wasn’t/we didn’t have a diamond band(we got my wedding band somewhere else). I told her with my warranty my stone would be replaced & ring fully serviced. She continued to say no. After about 5 minutes of back and forth she finally actually read what our warranty covered. Then we had the issue of pulling up our account was a 10 min ordeal. We signed & initial all the paperwork where she told us. I took a couple minutes putting on the paperwork in my folder. We got a message an hour after we left the mall from the woman saying we initial where we were suppose to sign and she couldn’t process our service and we needed to drive back to sign. We talked to the store manager about the message & she handled it to where we didn’t need to drive back(our only decent interaction with zales)I honestly have such awful feeling attached to my engagement ring that I really love that all stem & compound from that first sales rep
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February 2024 by Alejandra Cervantes
Tammy was sooo wonderful very informative.
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February 2024 by Dee Johnson
Great people! When me and my Mom going in to Town East Zales its like visiting our family. They remember us.
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February 2024 by Robert Ray
Tammy is just awesome.
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February 2024 by Roger Hammack
Jacky was the reason we decided to buy! Excellent service!
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February 2024 by Susan Walden
Kat was ABSOLUTELY helpful
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January 2024 by Oshea StJohn
Ms tammy and her team was amazing!! This is my second time coming to this location I’ll never go to another location
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January 2024 by Nita Porchia
Staff is very friendly and if you are looking for a special gift. They will do all they can to help you
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January 2024 by Youneka Steverson
Went into Zales and worked with Monica in the Mesquite location. I have to say she was AMAZING! She was very patient and has a beautiful spirit! If you're in the market for jewelry do yourself a favor and go see Monica! She will assist with sale items and not automatically lure you to the highest item in the store! Not only did I fond a great deal, we found a beautiful piece that I will forever cherish! Thank you Monica for making a new customer feel like family! You're a GREAT asset to Zales!
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January 2024 by Christopher French
Best of the best...
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January 2024 by Janine Rowe
There was a great selection to choose form and my saleslady, Monica, was AMAZING!
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December 2023 by Sherry Reed
I love this location. Everybody is friendly and very helpful.
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December 2023 by Nancy
Monica is a genius!! She went through so much trouble to find me the bond number of the ring I bought over a decade ago. I’m so thankful she was able to help me when I walked in. Thank you Monica!!
