-
April 2024 by TONYA DAHL
What I HATE about the Candlewood Suites. You will never get a REAL QUEEN SIZE BED. They only offer King or Double. It SUCKS. They say it's a queen but it's not, they LIE. And the DOVE products STINK!!!! I wish they would go back to the Watkins more natural products. This hotel needs a DEEP clean. Service staff was good. Bathrooms are outdated.
-
March 2024 by Juan Mata
Amanda, apparently the general manager got on the phone to argue with me about verification. We are an oil company that does this on a daily basis and have never had to wait a full hour to get checked in. Due to Amanda's ego. She said not at my hotel rudely. And called a high executive just so he could tell her he's never had to get on the phone to book a room which we do very often. Unfortunately we caught her on a very rude temperament.Noteworthy details: General Manager Amanda, very rude temperament unfortunately for their business.
-
March 2024 by Tonio Tern
Excellent price-service ratio. Comfortable rooms, friendly staff. Great economical option.
-
February 2024 by Chad Tippie
I mean walmart is right next door and I see people on here complaining about the hotel store not being restocked when it will be half way empty within the same day of re-stocking. I'm not complaining. I travel for work and I've stayed at some run down places chosen by the company and this is definitely in the top 10 best category. Free Wifi, Free Wash & Dry, Free Gym, Free pool, Soft beds, Spacious rooms, stove, microwaves, big fridge, in hotel store, a TV and the good movies are at the end channels, nice employees as well.
-
January 2024 by Tina Johnson
A little outdated but a good price. Room was clean. I travel for work the free 24 hr laundry was a Convenient.
-
December 2023 by Sarah
The front desk service is 5 star at this hotel. Everyone I encountered was helpful. In particular, Vanessa is wonderful. She is professional, eager to solve problems and has great insight into the local resources.In addition, the hotel is conveniently located and the rooms are exactly what you need in a suite hotel.
-
December 2023 by Paola M
Writing as a "disgruntled previous employee" I don't know about you, but I wouldn't want to give my service to a place that openly mistreats its employees. I have a family member who used to work here and she was mistreated by the manager Amanda. She consistently made threats to all the employees and berated them during times of stress. So much so, that when someone complained and suggested innovating ways to work as a team, she yelled at them "I don't care about your job, I only care about mine." What makes matters worse in all this, is my family member tried to make a formal complaint against Amanda, and there is no way to do so. What place of employment creates such a terrible and hostile environment and then has NO way to make formal and anonymous complaints?! Surely this can't be legal. I even reached out to Amanda's boss, and she also ignored all my requests to place a formal complaint. My hope is that the owner of this hotel sees this review, and finally realizes the low-grade people they have managing their hotel.
-
September 2023 by Tree Saved
My family and I we're looking for a hotel to stay at in town due to our air conditioner going out! The staff was very courteous. We were pleasingly surprised with Coty the maintenance man who was always eager to help! He went out of his way several times for us. I can't say enough about his work ethics!! I will definitely be telling my family and friends! Thank you Coty for making a difficult time so much easier!Sincerely,Theresa & Family
-
August 2023 by Tree Issaved
My family and I we're looking for a hotel to stay at in town due to our air conditioner going out! The staff was very courteous. We were pleasingly surprised with Coty the maintenance man who was always eager to help! He went out of his way several times for us. I can't say enough about his work ethics!! I will definitely be telling my family and friends! Thank you Coty for making a difficult time so much easier!Sincerely,Theresa & Family
-
August 2023 by Jaclyn Chastain
Great location right off the interstate, next to Walmart. Had a small issue with the ac in our room. Their maintenance guy Coty went above and beyond to make sure everything was fixed and we were comfortable! Huge shout out to him. Texas heat is ridiculous!!
-
August 2023 by Sara Peek
Stayed here with my family and had a great stay. The Maintenance man, Coty, was very helpful with anything we needed for our stay. Definitely will be back just because of him!
-
August 2023 by Anjali Nagaratnam
My husband and I chose to stay in this hotel simply based on the approach and first impression created by the front office staff Vanessa. She was great in receiving the customer , hearing out to exactly understand what the customer is looking for and she does her very best to offer the best available options. The total approach of the front desk including the GM Amanda it was a pleasant experience at this hotel. We will surely visit again.Thank you Vanessa and Amanda for good experience. All the best !!!Rooms: Clean and organizedNearby activities: Not sureSafety: I felt safe in this environment.Walkability: Walkable distance to Walmart and other eateries like Starbucks , Wataburger.Noteworthy details: For me it would be Laundry and Gym facility available at the hotel.
-
August 2023 by Hailee Bryce
We booked this hotel using my fiancé IHG rewards and we were very disappointed to say the least, our room was filled with bugs and roaches, we went down to tell the front desk attendant and the person simply did not care at all and switched us to a different room. Hospitality sucked all around as well as the room.Rooms: Filled with bugs and roaches
-
June 2023 by Kevin C.
Two stars because the staff has been friendly and the a/c works great. Here's my experience on the cons. I called a few days ahead and was told a rate of $129. When I arrived they charged me $144. When you walk into room 120 it immediately smells dank and dingy. Welcome home! There was dog hair on the comforter and a bug in the bed. There was also crumbs from the previous occupant that wasn't cleaned. Maybe the staff didn't see it since it was on top of refrigerator. The week I was here, their internet was down. Pretty frustrating to not be able to work from room. Lastly, the hot water can be hit and miss. Yesterday I had hot water during my shower, tonight, the water was cold.
-
June 2023 by Manny Roca
My company did a 12-day reservation room ,I found a nasty coffee maker with an old coffee filter inside. I talked to the front desk worker about it, a very young lady, maybe a teenager , and she limited to say sorry, she didn't take any action to correct the problem. Asked her about the manager, the answer was nobody is here till tomorrow. She gave me the manager business card to call her to solve the issue. I never had help to make my breakfast coffee. I'm very offset because we're paying a lot of money for a bad service. You are losing a customer, and I will contact my company to not use this kind of hotel anymore. I'm still here at my room waiting for help or move out.
