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July 2023 by Celina Dudley
Very friendly and professional and arrived within time frame of estimated delivery.
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July 2023 by Lisa Allen
Corey and lester were vetri professional and nice.
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May 2023 by Lindsey Thomas
Perfect delivery experience! The drivers that delivered my oversized backyard shed (Edward and another gentleman) dollied my order from the front of the house to the back driveway/yard since their truck would not fit down the alley. Great customer service! Thank you!
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April 2023 by MoonGoons Edz812
Two blonde guys delivered a TV to my house. Very professional
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October 2022 by Tuesdey Faught
I read the reviews for Cavalier Couriers and was so hesitant to have a delivery made by them. I didn't have a choice in logistics companies. That being said I have zero complaints about Cavalier Couriers. They answered the phone promptly when called and were very professional. The delivered exactly when they said they would and the box was in great condition .
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March 2020 by Darla Boyd
Scheduled a delivery that required a signature. My son took off work to be available to sign. The package was not delivered and we did not receive a courteous call that it would not be delivered. As this was a Friday and after 6 before we realized the package was not coming, we were unable to reach anyone until Monday morning. Cavalier staff stated that there was a mix up with the delivery date. I spoke with them twice about this delivery before my son took off from work. Now, I do not trust them and they will not agree to deliver after 6PM or on the weekend when my son is home. A courtesy call letting me know that he did not need to take off from work was all that I would have needed. Very poor service and communication. Since they are a third party utilized by Pilot I hope Pilot can solve this dilemma for me.
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January 2020 by Jim Morrison
Israel and Thomas delivered my new TV today! Excellent pre-delivery communications with both the truck crew and the office. Delivery and set up were a breeze. I realize you don't usually get a choice of the "last mile" delivery companies, but if you do Cavalier would be my pick.
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January 2020 by Yvonne Melendez
Wow!!! What a joke!! I don’t know how this place is still in business!!! Was supposed to have a delivery December 23!! It never came! They tried to say they attempted to deliver! Then tried to say I asked for it to be delivered January 3!! I did not! I’ve been waiting on this package. They won’t change the delivery! The girl I spoke with said she was the manager and was very unprofessional. Accepted absolutely no blame! If you have the option of using this company, DONT!
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December 2019 by Sherrie Santana
I just got off the phone with customer service rep. Jennifer trying to locate my package that has been sitting at the delivery company since the 6th. I was put on hold several times and finally informed that they are scheduling our delivery for Friday with no current time frame and was informed that they would call me back with a time frame after they schedule it sometime later today or tomorrow. I'm feeling a little insecure about it and thought I would share the experience so far.
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December 2019 by Adrian Reyes
Still waiting on a package been 10days after scheduled delivery date! Went to pick it up and still didnt get it!
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December 2019 by Karen Chowning
They need to learn to be honest. They lie. Said my item wasn't delivered because the driver couldn't find my address on gps. But yet the driver left a sorry I missed you tag. They could actually return a call when they say. This company needs a lot of customer service improvement and new scheduling software that doesn't show delivery window from 7pm to 11pm. Hire someone else.
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August 2019 by Judy M.
I was notified on Tuesday afternoon that they would be delivering to me on Wednesday between 1-4 pm and that delivery person would call 30 minutes out. He call at 12:35 pm Wednesday and left message on my cell phone that they were on their way. I called back at 1:00pm and left him a message to call me back on my home phone. At 1:12 pm he returned my call and said they had trouble finding my address and had left and was in Sterling City now on the way back to Midland. He said I missed my delivery time. I was here and called at the appointed time and he had already left the area. I live in Water Valley, 12 miles from Sterling City. Midland is a 2 hour drive. I called the office about getting my delivery because I felt like i was here on time and he didn't even call me back to let me know he was having trouble finding me. They were uncaring, rude and could have given a "@#&**" less if I got my delivery or not. I told the lady I desperately needed the shipment because it is dining tables for this weekend. I was told it would be next week. I said that wouldn't do and she said if I continued to be upset she was going to hang up on me. Customer service and their attitude was worse than poor. I receive shipments quite frequently from freight companies and I have never had the awful service or lack of concern that this company shows.
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August 2019 by Braden Ewell
Was supposed to have something delivered Friday, instead of ringing the doorbell they called. We missed the call and they left. We called not even 20 minutes later and they could not come and deliver it. So here we are waiting monday and it still hasn't been delivered. Says between 9am-2pm. It's 1pm so they have an hour to deliver it. I do not have faith that they will deliver by 2. They don't answer their phones or call back (we called and left a VM at 11am) they weren't prompt about making their mistake right... Or else we would have our delivery right now first thing Monday morning. Not last minute. In other words they suck. It's ridiculous.
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June 2019 by Sheila Randall
Red bull is in this location.Closet truck stop are stripes and pilot.worker 4 start get 2 stars
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April 2019 by Bethanie Mora
They picked up my purple mattress on Wednesday night. And is holding it till Monday morning even though my email said it would be delivered Friday. The guy was rude on the phone. â€â™€ï¸ Wish my experience was at least a little decent.
