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December 2023 by Isidora Garcia
African American lady told us she was on her break to come later
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November 2023 by Peggy James
Worst Cricket retail store ever!!! Rude, will rip you off in a heartbeat. Even told my husband who has a European accent that that's the way things are done in this country when he asked why they wouldn't accept a return on a defective product even though the receipt clearly states returns are allowed within 7 days.
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July 2023 by Luke Watson
Young man in that store lied to make a sale. Needed a temporary phone in between employers - approx. 1 month. I explained that I planned to switch the phone over to my wife very soon. Was told that after a month, the phone may be switched over to Verizon. Bought the nearly thousand dollar phone/service. Went back in, he said that it had to be 6 months of continuous service. Then his associate stated that it's a year. He lacks knowledge in his current role. I had been a previous cricket customer for several years prior to this event. Will never consider using them again.
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June 2023 by Norma Castillo
West county location always helpful
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March 2023 by Gabby Lozoya
Worst Cricket location in Midland! I called ahead of time to inquire about a phone.. they told me they had in stock. When I showed up I was not greeted and felt so unwelcome. I go up to counter and I'm informed the phone I went up there for is out of stock.... and to top it off was told with a careless voice shrug of shoulder and eyeroll! The people working here need to get it together because they have MAJOR attitude problems. Management is terrible! If you need a Cricket phone and ACTUALLY want decent people with good customer service go to location on Rankin Hwy or Big Spring! Run from this location!!
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December 2022 by Sarahy Moraless
There was a very sweet and helpful girl I believe her name was Maritza . She made my bill come out a lot cheaper, explained everything that was wrong, and explained everything she was doing .
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November 2022 by Jordan Rodriguez
Don’t come to this cricket location!! they messed up my cricket account after paying the amount in full, my account gets suspended and have to pay a $30 reactivation fee which could’ve been easily avoided if they would’ve told me beforehand! this store doesn’t have any knowledge on phones and don’t even tell you the prices on phones, they just tell you they don’t have the phones you want and make you pay for the most expensive. It’s ridiculous, worst customer service at this location the lady barely even knows what she’s doing and doesn’t even try to help you, she’s just on the clock and you can tell. YOUVE BEEN WARNED
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August 2022 by michael miller
Beatrice is an excellent sales associate. She was helpfull kind and provided some of the best guest service I have had in a long time. Thank you Beatrice!
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August 2022 by Michael Healer
Good cell plans but phone options are terrible
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July 2022 by Jose Juarez
Drove out of town because I had issues with the cricket at my home town. My problem was solved in minutes, very polite and professional 10/10 recommend.
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July 2022 by Joshua Shubert
Not a good experience here call ahead to make sure they had the phone I wanted drive to the store get there the phone they are trying to give me is not the one I wanted and then they couldn't even sell me that phone because it wasn't in their inventory system so I wasted not only my time but a lot of gas driving over here to try to switch to cricket not a good start
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April 2022 by Jose Aranda
HORRIBLE!!!! Keke changed my plans without telling me, she kept telling me to approve the stuff on the pin bad and told me that i did not owe my bill. Woke up with no service! Went to pay my services and i payed my Bill and it was cheaper then usual went to a different store and they informed me of the changes!
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March 2022 by Katlyn Pena
Customer service was poor, felt so unwelcomed. Rolling eyes, shrugging when asked what I needed to do. Never will I go to this location. I almost decided that I didn’t want a plan with cricket anymore, but The girls that work at the location on big spring were way nicer & more helpful and the only reason I continued with cricket.
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February 2022 by Raul Madrid
Rude and disrespectful. They are not there for anything else but only to collect a check. I felt unwelcome and they did nothing but tell me there was nothing they could do to help. I bought service with cricket not even a month ago and my phone stopped working. Very unprofessional and bad vibes from the moment you walk in. As if you are bothering them.
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January 2022 by Alexcia Alvarez
They have great service & very nice employees, I’ve never had a problem with them !
