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November 2023 by Gregg Martin
Rudest place you can get prescriptions. They don’t care your standing here an 1 hr and a half. They act like your not even there
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November 2023 by Barret Stanley
Excellent customer service!!! Super quick!!!Couldn't be any happier with my experience at the pharmacy!!!!
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September 2023 by Megail Garrett
I love this place for over the counter medicines, hand and knee wraps also ice packs paying certain bills
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June 2023 by Christine Pittman
The pharmacy is the worst…If they are gonna talk over the phone at the drive thru then they need to speak loud enough where you can hear over the vehicles. There is one girl that works the drive thru and you can’t hear her at all! And she takes forever getting everything gathered.
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May 2023 by Mary Martinez
i purchased this i believe 3 days ago & its says its exp day 02/23 ?make sure u check the dates when u purchase because cvs doesnt care about their customers i have the receipt as well05/05/23
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April 2023 by Brian Taylor
You're better off just dying.They'll make you wait for hours just to tell you they don't have the medicine.Or just LIE and say they never received your prescription.Or LIE and tell you it's ready, only to start filling it as soon as you get there.Seriously. Wait till literally ANYONE ELSE is open. Or just die. It'll be better.
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April 2023 by Martin V.
The worst pharmacist I have ever came across. While dealing with tremendous pain.
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March 2023 by Debra Zapata
Went through drive thru was told I had to come inside so they could process my insurance. I went inside and was completely ignored by 4 associates. I stood there for almost half an hour and still nobody has helped me. This store should really train their employees on customer service. It sucks that we already going through health issues. Hint: we’re here to pick up meds to just be mistreated and ignored by your staff!
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March 2023 by Amber Hall
There is constantly a long wait, insensitive staff, and horrible hours … incredibly inconvenient that I can’t go before I go to work. If I go after work I’m waiting at least an hour then being told to wait or come back in 2 hours. Throw the whole location away.
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February 2023 by Samantha Donovan (GemStoneElf)
The front wasn't being watched. Saw alot of people steal stuff from there. While I was checking out. Had to search to get help and when I did the lady had no customer service skills at all. Was very rude cause I needed a price change cause the item rang up wrong and she tried to charge us tax on the item when it wasn't supposed to have tax. She voided out the transaction 5 times to just change the price on the item. It was just a really bad experience.
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January 2023 by Richard Harrison
Was told a prescription would be ready in one hour... ( We would have just gone home if we had known what a fiasco this would become) Two hours later they had my pregnant daughter still standing in line.. Then told her it still wasn't ready. One cashier literally walked away when she tried to ask if it was ready after sitting for ANOTHER hour IN THE STORE. Cashier said Medicaid would not cover the prescription... But would not even look to see if her updated Medicaid card was on file....so she finally just paid so she could go home. It's iron pills... Just iron pills She needs until she can get a transfusion?? another in a long line of disappointing customer service...neither of us have the energy for this company any more.
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January 2023 by The Rat
I showed up before they opened and waited for them. Just to be told it’s going to take about 3 hours told asked if it can be done any sooner the ladies said we can get it done in a hour so I sat in my car. Waiting 3 hours still not done so I went inside. Staff and head pharmacist. Is so ridiculous rude and racist. If I could give them 0 stars I would.
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January 2023 by Bianca Sosa
I had the worst experience ever dealing with the customer service at this pharmacy! It was my first time picking up a prescription here at CVS on 301 Andrew HWY, Midland,TX. I went to pickup a prescription and was told to come back in 15 mins. Never once was I told they would be taking a break at 1:30pm. or did I see a sign at the Drive thru. about break time hours. When I had return the blinds where down. I could see two people inside so I figured I had to go inside.As I approached the pharmacy clerk I explained to her I was here to pickup a prescription. She rudely told me. " Come back at 2pm." then I explained to her, " I was told to come back in 15 mins." She rudely told me, " Well your 15 mins is up. Come back at 2pm."I asked to speak to a manager. I was told the G.M wasn't available. I had no choice, but to come back at the time they had rudely told me.I waited in the drive thru. and at 2:03 pm another clerk helped me.I asked her could I have the name of your manager. She asked, if I wanted to speak with her. I told her no. I just wanted their names.The manager came to the window. I explained to her that her employee was being rude and never once did they informed me on their times for break. She simply ignored what I had told her and told me I should've looked at the sign in the front of the building or looked online for the hours.I simply explain to her I drive up and used the drive thru and nowhere did I see a sign about break time hours.She replied back saying I should've known their break times hours its been the same for years.The issue that she simply missed was her employee was being rude and instead of addressing the issue with a simple apology which would've done. Instead she just keep giving me excuses.Towards the end I had asked for her name and her other employee. She refused to give up her name or the other employer name after I told her I wanted to speak with her general manager tomorrow. Honestly from the experience I had today and reading other peoples's reviews I refuse to ever use their pharmacy again.
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December 2022 by Ed Thompson
If I could give them less than 1 star I would have. Their pharmacy is the worse. Do not believe the timeframe that they say the meds will be ready, was supposed to ready an hour ago yet I am still here waiting. The staff doesn't seem to work with a sense of urgency. This has not been a good experience. CVS needs to do better...
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December 2022 by Mohammad Salam
Horrible customer service. I booked an appointment for booster shot, and waited a hour, but the pharmacist didn’t give me shot. I requested multiple times, but the pharmacist ignored and simply spent time for other job. I requested to give me shot, but she asked me to go different pharmacy if I have hurry even though I waited a hour with an appointment. Very rude! Ignore this place!
