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August 2025 by Collin Hinrichs
I was able to get in, drop off my box, talk about the joys of caffeine with the girl up front and get out of there. Great spot.
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June 2025 by Savannah Saldana
They ignored me while waiting at the printer counter. They could of let me know to join the packaging line.
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May 2025 by Laur Mann
We came in for some higher quality prints for a memorial service and the process was so easy. Mary helped us quickly and it was so much easier than figuring it out myself in terms of size and paper quality. Everything turned out well. Thank you!
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October 2024 by Nurbol Bek
I put a delivery through them to an office in Houston. A person at the store on Friday 10/11/2024 put wrong last name and the address. My focus was on my last name because, even though, I gave the person my passport, they instead asking me at the counter, just put something very different that what it was, which was odd to me, so I asked him to fix it, but apparently the address was wrong number, couple digits were completely wrong, although I gave a full address zoomed in on my Smartphone so that they won't make any mistakes. Next thing is that I paid extra money to deliver it efficiently and at my desired time, but they delayed the item because of course since couple digits were wrong, driver couldn't find it. I call Fedex call center, first call responders, tells me to drive to original location to fix it on Monday, which was also odd to me, so I drove back and talked to the reps at this location, they gave me the same number that I am supposed to call and make changes. So this time agent made the changes on their system, and Fedex website showed me that item will be delivered on Tuesday morning. So I gave up and thought, okay, I can spare another day, no problem. However, woke up on Tuesday morning, checked tracking number, it says item will be delivered on Wednesday morning before 10:30AM. So, I called call center again, expressed that I am completely unhappy with what is going on and they kept telling me to wait until Wednesday morning. Of course if I was sending some cookies or box of hats it could have waited, but it was a very important package to me, so I was determined to speak to personnel in the upper chain of command about this issue. They connected me to a supervisor and I she said that she contacted the warehouse or station and item is actually with the driver, so he or she knows that address is being fixed, but their system is so slow that it is not being reflected in the system, so if he or she is in the area the request was made to send it to the right address. So, we ended the call, after couple of hours, after all this hiccup, I decided not to trust and call back again. This time supervisor directly connected me to the station in Houston, where a rep told me I am not supposed to talk to them or call them, but we kept discussing the issue and I tried to relay the concern that package was promised to be DELIVERED TO MY DESTINATION TUESDAY MORNING, but this rep told me that I shouldn't be expecting items to be delivered or changed on the fly within the timeframe that I expect. So here we have two Fedex entities, where one is a website and it clearly stated for more than 24 hours that item will be delivered on Tuesday morning, and another entity is a rep that clearly told me that my CLIENT'S requests are essentially honored whenever Fedex gets a chance to do so. This speaks volumes about the Fedex system. Circling back to the departure time, agent at this counter had to double check that all info they put in is correct as client is showing, instead of putting all responsibility on the client, I believe if a client pays, especially extra for a package delivery, its best that both parties agree or at least verify where its going to go. However, I gave them some slack, and acknowledged that I should have triple checked the address too after seeing what last name he gave to me, which was very odd. Document clearly showed what is my name and he could have asked me there is no shame in that. So, to you dear reader is my message. CHECK ALL THE ITEMS AND INFORMATION YOU PUT WHILE TRYING TO SEND THE ITEM. My experience should clearly shows that their training level within customer service is highly spread, I spoke to some agents that just kept apologizing instead of trying to de-escalate the issue, some tried to help, some took action to help, some tried to oppose my statements and not listen to my concerns. So knowing all this, save yourself some time, do not rely on their personnel to find the solution. The world of service business technically should expect things like these to happen.
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July 2024 by Darius Benford
Fed ex is simply trash
No accountability for anything they do wrong
Will never use them for any service
I highly suggest those who have had issues with them do the same
This is what it has become
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July 2024 by Lashawna Jackson
Miles was very helpful to my daughter
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July 2024 by April Eldridge
Miles was very helpful.
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May 2024 by Diana Vazquez
Myles helped me print out a 26 page document and he was so helpful and friendly! Thanks to Myles for his great customer service!
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May 2024 by Baltazar Esquivel
Worst customer service, business was still open and wouldn’t let me ship my package because I was 2 min late.
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December 2023 by Jonathan Forrester
The people here are nice, but I will not be returning. Their self-help print stations simply do not work. Using them is a laborious process that ends with an error message in your email telling you their computer doesn't recognize PDFs as a format it can print. You have to pre-authorize money from your credit card to use the machine, then when it doesn't work, you have to wait potentially days for the money to go back on your card I then had to wait in line, email the store's personal email twice because apparently they couldn't find it the first time, and then pay them again to print 3 pages of pdfs. It took 20 minutes to print 3 pages. No thanks. There's a UPS store across the street. If I can't print something at work in the future, I'll be going there.
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November 2023 by Miguel Sanchez
The other employees seem to not help around and the manager, Margaret, seems to be unbothered when the store gets busy. There has been multiple situations where it gets busy and only one person is attending the customers and a young lady with pretty lashes is always helping out customers. Arguments between employees are really common.
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September 2023 by J Cooper
Literally no customer service, high prices and typical staff that ignores a line stretching out the door!
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August 2023 by Courtney Stack
Super helpful!
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August 2023 by William Shrader
Best and friendliest Fed Ex in West TX.
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August 2023 by Miguel Robledo
Margaret was extremely helpful! This is the best location with the friendliest staff! I’ve never had a problem with printing here!
