-
February 2024 by Matthew Lara
Customer service sucked. I called just to inquiry about a price range to get my truck fixed and they refused to answer me or even here what the issue with my vehicle is and just told me "We don't have anything available til monday." Yet ignore every question I asked about price range and time frame for Monday and if they could help me move the vehicle because I have a wheel hub that's locked. SMH!!!!
-
January 2024 by Betsy White
quick, friendly and thorough service.
-
January 2024 by kayla Riggs
Every time I go to fire stone, I always get great service weather it’s just air in my tires, or calling for information. the staff always friendly and helpful. One thing about it they get busy fast so it’s always best to early in the morning instead of late. Also the good thing is there tries come with warranty, which is always great.
-
January 2024 by Jordan Mayer
They won't touch anything with aftermarket parts on it. Even if the aftermarket parts have nothing to do with what you need. They're quick to turn you away.
-
January 2024 by Matt Byrne
Locked with lights off at 7:50 am. Manager is on vacation and failed to leave a sign.
-
January 2024 by Jose apellido
That receptionist girl with male workers waste time flirting .no wonder why my car never be done . unprofessional
-
January 2024 by Maria Pablo Fernández
lazy ！！！！
-
January 2024 by John apellido
That front desk woman she very attitude .I don't know how does they hire bunch people even don't know how to repair the car .they are lazy
-
December 2023 by Morgan Taylor
I came in about 3:15 on a Sunday (the posted Google hours are 9-5 and hours were not on the door) when we got there the lights were off and doors locked. We called and the lady who answered (I’m assuming in corporate) had the audacity to say “they work 7 days a week so maybe they decided to close early”I have a warranty here so I did make a 7am appointment and dropped the car off the next morning. At noon, I still had not received a call so we called up there and they said it’s almost done.. my appointment was at 7 and it took over 5 hours to fix a flat. I work in Odessa and had to miss over half a day of work because they decided to close early on Sunday and take so long after a scheduled appointment .
-
December 2023 by Matthew Henry
Fantastic service. Very quickly replaced 2 tires. Extremely hospitable with great conversion. Top notch.
-
November 2023 by Roger Shipp
Do not schedule an appointment here. They don't like working past 5pm so they make an excuse to cancel their appointments at 5pm.
-
October 2023 by Strait Oskins
I Personally ordered the wrong tire size, didn’t find out until my appointment, they had the right size delivered and put on within 2 hours so I didn’t have to reschedule and miss more work. They even worked around the price to match the previously ordered. Will continue to do business here.Services: Tires
-
October 2023 by Jazlyn Rivera
Horrible receptionist . I was standing there and the guy there in the front desk did not bother to help. I went back to my vehicle to see if I could get air in my tire and nobody would help. I got off again but still no help . The second I go back to my car again I see the guy in the front helping a lady that got there after me. After he was done with her he went up to my window and asked if I needed air I responded with yes then he just walked away. Raul was the one standing there and asked if he could fill my tire with air. Since the guy in the front did not help .
-
September 2023 by Colby Burns
Very unprofessional establishment.I made an appointment for 7 AM to get a brake check / inspection the following day using their online scheduling assistant. Within an hour, the receptionist at the store called me, and asked for additional details of the vehicle I would be bringing in, and informed me that the technicians do not start till 8 AM, and if I show up at 8, they would be able to get me in and out for an inspection within about 45 minutes (since it is a dually).The day of the appointment, I arrived at 7:50 to be told by the staff that they would not be able to get me in today, and if I leave the vehicle, they may be able to take a look at it sometime in the next day or two. The man did not take the time to look at me at all when talking, and just insistently kept clicking his mouse and saying if I leave it, they will look at it sometime.Will not return with any of my vehicles, and will not recommend to any others.
-
September 2023 by Penni Cummings
I made an appointment for an ac check and when I get there the lady at the desk says they can't get to me until tomorrow! So what's the point of making an appt! Poor service
