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January 2024 by Deborah Powell
Beware I purchased a New Nintendo Switch OLED that was faulty. Rikko the manager refused to refund my money or exchange the device. The assist Justin also was gaslighting me as well. Do not shop at this establishment.
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November 2023 by Shawna Whitt
They never answer their phones and the trade in values are absolutely ridiculous.
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July 2023 by Rylee Mayo
Yes they closed at 9. Walked in 853. As soon as 9 hit. They wouldn’t let me buy anything and was told to leave. At 9 on the dot. Was just checking for 1 game
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July 2023 by Ieashia Robinson
I give the store itself a 4 star rating and also the gentleman that was working the morning shift today 6/7/23. Me and my husband went in lastnight 6/6/23 around 7:30-8pm. We had already looked online to make sure they had the game Watch Dogs 2 in stock , which the website said there was 3 in the store. We arrived at the store and upon opening the door the employee was sitting down having a conversation on his cell phone. Didn't bother to ask if we needed assistance , welcome us to the store or anything. He seemed like he had an attitude that we walked in. We looked around and found the case to the game but was told by the rude and lazy employee that the website inventory was for ALL stores in Midland and not just theirs. We were also told that the game was not in stock and we would have to order it. Anyone that knows anything about game stop knows that none of the games are kept in the cases , you need to go to the drawer to retrieve them. Not feeling like arguing we went home and proceeded to order the game and said we would go back in the morning to pick it up as scheduled. We returned in the morning with our order number and the guy that was working looked it up and went right to the drawer to grab it. I asked him if it was possible the game was there lastnight and he responded saying " yes , we have a few of them." We let him know what had occured the night before and the look on his face let me know right away that the guy working lastnight must be one they get complaints about often. He apologized for the experience and quickly got us checked out. THANK YOU TO THE MAN THAT HELPED US ! KEEP DOING WHAT YOU'RE DOING ! HE IS DEFINITELY AN ASSET TO THE STORE
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June 2023 by Kelsey Rudolph
Very informative, relatable, and helpful.
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May 2023 by Anthony Hickman
They sales people are not pushy which is always a plus. When you ask for help, they are there for you. Another plus.
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April 2023 by Santi w man
It’s overall great but one thing is that the machine temporarily broke one time which limited for people to use credit/debit cards.
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February 2023 by Nobu, that's me
Pretty good branch. The guys in here are friendly and knowledgeable.
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January 2023 by Purple Bentley
Kaden, worst customer service! He lied about his managers being "off" for the next few days. Called gamestop inside the Midland mall spoke to Myah there. He was so polite, helpful, and actually willing to listen and help.
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January 2023 by Jellydatbean
My boyfriend went in to do an exchange on a game and the guy working said he would not do it basically just because it’s two hours till closing and it’s too much of a process to go through. Just flat out being lazy. Don’t work if you are just going to intentionally make a bad rep for the company you’re working for.
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December 2022 by Garrett Nicholas
An employee was pretty rude when checking me out. as I grabbed the bag and said thanks he says something under his breath as I’m walking out.
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November 2022 by Stephen Gwinner
Gamestop always rocks! Cool staff, knowledgeable, and helpful. Keep up the good work
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November 2022 by Jim S
Always friendly help and they can answer questions about what I'm doing wrong when I play games.
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October 2022 by Aaron .Trejo
Been some time since I've been in a brick and mortar gamestop.I used to go all the time like 10 years ago and load up and games, because they were a good deal.Today I am happy to say that they have not lost their core value.Yeah their prices went up a little due to inflation and they sell a bunch of nick nacks, but it still brings that feeling back of getting a good deal on a used game.
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August 2022 by Erik Anderson
Love the chain, but the Midland always seems slow and lazy. If You say you're open at 10am on Fri, then make sure you're open
