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December 2024 by Kasidee Rodriguez
All the girls were literally so rude and had an ugly personality. The one girl that was checking me out was giving me ugly looks and just overall being rude. They all had stuck up personality’s.
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December 2024 by Pamela Bricker
Bought my "something new and something blue" for my bracelet on my wedding day.
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August 2024 by Sinn Gomez-Robles
Very friendly staff
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August 2024 by Jessica Bowley
I love love love this place. The customer care is amazing and I love the employees. So sweet. (Usually lol)
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May 2024 by Adriana Carolina Moran Espinetty
I loved everything, the excellent service, the super beautiful jewelry
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April 2024 by kenzie barker
went to this location 03/09 an hour before closing time, there was 1 other customer in the store and she was browsing. mind you i have never been to a james avery location i’ve only ever ordered online, so i just browsed around not knowing what to do when i was interested in something. i spent 35 minutes looking around and the ladies working would just stare at you and then talk amongst each other no one came up to me once or even greeted me. i was interested in quite a few things but ended up leaving with nothing since the customer service was incredibly poor. I went to the odessa location off highway 191 just yesterday and the ladies there were fantastic their customer service was spot on and i was instantly greeted and ended up leaving with two new rings. seems like the midland store needs some more training on customer service.
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March 2024 by Sergio Ochoa
Thank you Karen & Delilah! Very helpful and informative! My cousin loved it!
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March 2024 by Desiree fonseca
Jazzy was absolutely wonderful and so very kind . She has excellent customer service!!
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March 2024 by Garrett Simpson
The worst James Avery in west Texas waited at the pickup counter for 15 minutes then got told to wait in the regular line after several people walked in. Staff is rude and unorganized
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January 2024 by lisa serpas
Brought in Charms to add to my bracelet as well as purchasing 3 more charms Due to work My Mother went to pick it up for me. , Unbelievablethey just handed her my braceletin her hand !!! not to mention they didn’t even display to ensure all charms we accounted for !!!just put it in her hand with a receiptIs this how we’re treating people todayIn All my years of doing business with James Avery I would have never thought of this !! No thank you , not even is this the correct bracelet!!!No Box ….No Bag !! Is there anything else you need !!!This is so disrespectful
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January 2024 by John Julian
Great people.a.d.awesome product. They helped me make my idea a reality for my wife's Christmas present.
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January 2024 by Brenda
I really dont even know where to start with my review. To say that I have had a subpar experience with EVERY SINGLE PERSON that I’ve spoken to at this James Avery location in Midland TX is an understatement. I’ll be sending corporate an email as well because the amount of hoops that I have had to jump through only to finally speak to the manager “courtney” today and get a very non chalant, monotone response of “well I did what I was supposed to do, I called unclaimed and they did not have it sooooo…I guess maybe look in your home and see if you find it” was RIDICULOUS. The mere fact that she has a “manager” position and felt comfortable enough to just brush me off the way she did is sad for the company itself. I am still without my daughters charm bracelet that she has had damn near since she was born all because it was lost by yall. Was offered NO solution and was completely dismissed today like I was a nuisance. NEVER will I ever do business with ya’ll. Do better. Hire better. Promote better people. The absolute trash that you have managing that place will be this store’s downfall.
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November 2023 by Terry George
Very nice shop. Cozy and well stocked. Not pretentious and very willing to help. I really like this location better than when it was at the mall. As a guy this is a pleasant place to go, they treat you with respect and care.
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October 2023 by Alicia Dorado
It's always a pleasure to go to this store. The staff is so kind and helpful, I couldn't ask for a better experience.
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October 2023 by D Short
My wife and daughters love the jewelry from here. They should have customer profiles or something though so I know what charms my wife has already!
