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April 2024 by TJ
LAUREN WAS GREAT TODAY THANK YOU A LOT FOR ALL YOUR HELP
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April 2024 by Violet Clift
Naomi was so helpful and even called me after hours! Such awesome customer service. I love that I can trust and rely on this CU!!
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March 2024 by David Hobbs
I’m not a fan of the new conveniences being more of an inconvenience. I miss the people that worked there. I cash my paycheck at my employer’s bank now because it takes too many days for my check to clear. I speak with real people every two weeks who know my name and recognize my face at the other bank. I will likely change my banking to them in the near future.
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February 2024 by Matthew Mckay
Ive had an account with MTCU for over 20 years. Closing all my accounts now because of their shady Over draft fees. They offer an overdraft protection service that will honor your charges but with a $34 fee for every purchase. When I opted out of this feature I was told my card would then just decline if I tried to pay at a “Point-of-Sale” purchase. This is not the case. They will charge you an overdraft fee for every swipe of your card no matter what. On top of that they will intentionally pay the largest amounts first to run your account out of money, so they can charge as many overdraft fees as possible. I went in today to give them an opportunity to make it right and refund multiple overdraft fees that occurred over the weekend. I was given some circular logic trying to justify why the charges are legit, then they said I must have given my account number and routing number to authorize the payments. One charge was for Coffee at one store and the other was for a burger at McDonalds. I didn't give them my account info. Never felt more like just a number before in my life. Ive had loans with these people for the entirety of my accounts where they’ve made plenty of money off interest. I don't plan on ever doing business with these people again.
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February 2024 by Ray Portillo
After several day of trying to log in, and no luck. Thought I’d try again. I continued to have trouble logging in online. I called MTCU. The bank was closed. I used chat. I received a text that the bank was closed. Immediate after, an associate of MTCU texted and called me. She verified who I was, I gave her my information, and she did her research. The issue was a simple password reset. The Asdiciate was very helpful and patient. She made sure I could log in before she closed the conversation. I was very please with the outcome. The Associate taking the time to listen and ask the right questions was indeed the solution.
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January 2024 by Rosa Valenzuela
I like that my questions were answered and very prompt
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January 2024 by irene lujan
Every one Always so nice and friendly there.
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January 2024 by Donna wells
Great place
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December 2023 by Chris Carroll (Tryp Hazrd)
I've been banking with them for over two years and have loved it. They're great!!!
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November 2023 by Amanda C. (Mandy)
I received a $34 ODP fee for -$.33. I called to get a refund since I had the funds in my Kasa Saver. I was told that it wasn't a banking error since we had the funds in the wrong suffix so we wouldn't be refunded. I asked why the difference for the transaction didn't get pulled from Kasa Saver and she stated that the Kasa saver wasn't a transactional account but the saving account is. So since it was our error we wouldn't be refunded. I explained that I thought the Kasa saver was a transactional suffix. She didn't seem to care and didn't offer any solutions. $34 fee for -$.33 when I did have funds available in my other suffix doesn't see like a member error it seems like a communication error on the credit union. I know at my other credit union my funds get pulled from my savings or money market if my transaction doesn't cover the transaction amount. I avoid a fee. They aren't even willing to do a courtesy fee since we did have the funds available just not in the right suffix. I will be moving my money elsewhere. No body likes paying $34 for -$.33 especially if you had funds available.
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September 2023 by Bella
I have had this bank for about 10 years now, every time I log on to the mobile app it asks me to update my email. Also when it is time to update my password I am prompted on the app to do so.The girl who just helped me reset my password over the phone was condescending in telling me I am not supposed to update my password/ email on the app, but on the browser.1. Then why prompt me to update my information on the app if I am not supposed to? That is a set up for failure.2. I have never been told this information would've been great to know years ago. Send your members a memo/letter etc.3. The app was made for being on the go, checking your account balance, transferring money, etc. We don't always have a computer on hand to log on to in the middle of a checkout line.I was once in the ER with a loved one and had to wait 19 minutes and kept checking the app down to the last second before it finally allowed me to log in and transfer money from my savings.The girl was condescending and rude and I let her say her piece before telling her I tried everything she described to me then she quickly hung up while I was in the middle of wishing her a good day.Please update your app and realize your members are often long time users. It is to the point where finding a different bank that is user-friendly might just be the way to go.
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September 2023 by nancy zertuche
Lupe was extremely helpful and patient with me.
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August 2023 by Rebecca Pontaski
We have been with MTCU since we came to Midland seventeen years ago. We will remain with them and their excellent service.
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July 2023 by Maribel Medina
I made a mistake sending payment to the wrong account. I contacted them and in a matter of minutes it was corrected. They gave me peace of mind. They're the best!
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May 2023 by Maria Perez
I love MTCU! There is always friendly, helpful service. They go above and beyond for their members. I will surely recommend MTCU to others.
