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November 2023 by HM S
Thank you Megan for helping me with my deed notary! You rock and that other place on Briarwood sucks!
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September 2023 by Becca Escobedo
The girl associate there is so rude. She makes you feel as an inconvenience to her!!@I'll never go back again
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May 2023 by Christopher Williamson
Employee stated they do not offer receipts for UPS Air drop off which I knew was incorrect as I have gotten receipts at the Pak Mail in Plainview. He also told me that I "won't be getting a receipt anywhere until Monday". I called a contact at the Austin location and she said they always do or throw the receipt in the trash if the customer doesn't want it. She also said she was pretty sure it was part of the agreement with UPS...she also mentioned it was a franchise location and they may be making their own rules. She gave me the authorized retailer support number for UPS to follow up.I went down the street to CVS...and got a receipt, text, AND made the air drop off time TODAY vs. Monday. Lol.
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April 2023 by Cynde Turner
This place is my favorite! Always have been greeted and great service
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February 2023 by Joyce Tercero
The only place to send and pak your mail & packages!! Highly recommended Pak Mail! Amazing people!
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January 2023 by Jonathan Molina
Super respectful staff that is eager to help you. They answered all of my questions and made the shipping process very easy.
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October 2022 by Scott S.
I started working from home and was worried about mail and packages being left on my porch. I got a mailbox at Pak Mail. It is working out great. I don't have to worry about porch pirates. The staff is friendly and seem to know all their customers on sight. Sure glad I got a box here.
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July 2022 by Pamela Schelhouse
Gordon is the best in the business!! Professional in every way and is so patient. Thank you for always taking care of my family and our business.
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May 2022 by Clarence Mayers
I needed to ship a birthday present did have a box. So I went to Pak Mail and the owner took care of the problem. He was very friendly and was able to get the job done. Will use him any time I need to ship any thing. He has all the supplies need for shipping and the cost is very reasonable.
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January 2022 by Leslie Hahn-Standley
I have been there several time. Sometimes he is kinda short with the customers. Just his personality. But everything I have sent through his company was very expensive and sentimental. He knows what he is doing and everything gets there and nothing has ever been damaged. He's the best as what he does here in Midland. Will continue to use him.
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December 2021 by Donna Pounds
I called for mailing information unrelated to PAC Mail. The gentleman I spoke with was very kind and helpful eve though I wasn’t going to use their service. Now that’s the definition of professionalism and customer care! Thank you, Gordon!!
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September 2021 by Steven C
Always always friendly and helpful ? nobody ever in a grumpy mood.( And we've all come across one of them somewhere before ??)
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August 2021 by Suzy Smith
Without exaggeration, one of the rudest interactions I have had in my life.Edit: (clarifications- consumers, do not allow yourself to be misled). I understand that it was a challenge for you to hear my answers to your questions, as you chose to interrupt me at random. For information I was unable to give, I (attempted) to provide an alternative. Rather than 1) choosing to politely decline the transaction 2) discussing alternative information that could be used, you decided to take an incredibly unprofessional route.Perhaps you did not like how I looked, or what I was wearing. Maybe you were having a bad day and wanted to take it out on a customer. Regardless, my intent to support a local franchise during a pandemic was turned to a staunch reminder of why I typically use the larger, more professional chains.
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July 2021 by Gregg Smallin
Very helpful and friendly
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February 2021 by kim serio
Not only are they patient but they also help people make sure the address they are sending to is complete and accurate. This gentleman was very kind in helping my elderly father who didn't have all the information even though there was a bit of a line. Thank you for being so kind and thorough.
