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February 2025 by Summer V
Rude & if you don’t double check your money you will be short , had this issue many times . They just don’t pay enough attention . Will be switching banks.
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October 2024 by Bala Govindu
Thank you for your great service.
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August 2024 by Nancy Jo Tarango
We've been banking at this bank almost 8 years .WE Would NOT CHANGE BANKS .... GREAT CUSTOMER SERVICE. THANK YOU MS.ROSA VALLES FOR BEING SUCH A friendly sweet teller. ☺️
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July 2024 by kirby My phone
Great improvement from when they first took over First Capital Bank. Glad you got it together!
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June 2024 by Christine Valles
This bank is a joke. They can’t do anything. This has been an accumulation of instances but this one really takes the cake. They couldn’t cash a cashiers check with out putting it on a hold. It’s a cashiers check! Don’t waste your time with this small town minded credit union.
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September 2023 by Latunya Foster-Garrett
?I WAITED 20 MINUTES TO TRY TO OPEN AN ACCOUNT...NO ONE CAME TO ME STILL.
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July 2023 by kenneth gilbreath
Bank is a joke. They moved over now all of the sudden I have all kinds of problems. Glad I’m closing my account with them
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August 2021 by Chad Oneal
Contacted this branch on Wall Street wanting some information on a IRA account was put on hold the first time for over 10 minutes and then got hung up on call back a second time and got put on hold again After 10 more minutes nobody answered I gave up
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September 2020 by Tara Priest
Great service at this bank!! The younger girl with brown hair (I’m sorry I’m not sure of her name) was so polite and helpful!!! Great employees at this location.
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July 2020 by TornadoDave
I didn't want to be ugly and give these people a bad review because I thought that maybe my issue was just an isolated case but after reading the other reviews I decided to let people know how lazy and how little concern they have for the customers. They take forever to answer the phone and even after you leave a message no one ever calls you back.
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June 2020 by Alpha Precast Concrete
I didn't want to be ugly and give these people a bad review because I thought that maybe my issue was just an isolated case but after reading the other reviews I decided to let people know how lazy and how little concern they have for the customers. They take forever to answer the phone and even after you leave a message no one ever calls you back.
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July 2019 by Vanessa Nunez
Horrible service! Please go to a different location if you have the time to
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May 2019 by Nessa Nunez
Horrible service! Please go to a different location if you have the time to
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June 2017 by Veronica Moreno
Bad customer service through the phone.
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April 2017 by Jayce Rodriquez
Terrible. They shut off my debit card without any warning all because it wasn't a chip card. My card did not expire until 2018. No notice. They claim they mailed the notice, but lets face it.. Midland USPS is not the greatest and I have online banking, I'm almost positive we don't even get bank statements anymore. We will be switching to Chase. Oh and all the customer service reps will tell you different things. My husband called 10 minutes after and they told him a completely different story.
