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August 2025 by Justine Garcia
I purchased a set of clippers but didnt realized I purchased the wrong ones. Once i realized i got the wrong ones, maybe 5 minutes, i walked back in to exchange for the ones I needed. The employee whos name is RAYMAL, refused to make the exchange, when the receipt specifically stated I could if box was unopened/unused with 60 days. In addition to the refusal, I found the employee's behavior to be unprofessional and discourteous. She was visibly rude because I didn't speak spanish. This is not the first time I have experienced discriminatory behavior from this employee. During a previous visit, when I asked for assistance in locating a developer, the same employee was unwilling to speak to me much less help because I was not speaking Spanish. When I requested to speak with a manager to resolve the issue, the employee refused to call one. I drove to the other side of town, where I was greeted kindly, and had the exchange done within minutes. The employees at thr Rankin Highway location were baffled, and could not understand why they would not issue an exchange because it is policy. I will never go back to the midkiff location!
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July 2025 by Jeana Hart
RUDE!!
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June 2025 by Marianne Cabarle
Came home and opened the pomade I purchased and its already open. Smh! I came back all the way from the house to the store right away and the person that was helping me us if I open it. Why will I open it and come back to return it? Smh and he said he was the manager? No customer service.
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May 2025 by Deann Allen
The clerk took very long to wait on two customers I won't be back to this location
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October 2024 by Gabrielle Ramirez .
I’d give 2 stars ⭐️ the store was well kept & had many options, it was very clean & easy to find the things I was looking for which is great because the lady who was there this morning (Oct. 7th @10:00am) was not helpful at all, she was very passive aggressive when I asked for help & it did seem like she was having a bad day. When it was time to ring me up I gave her my money & she just stared at me, so I looked up & she said “is that really all you have? I can’t break that for you” which is understandable yk so my brother went next door to get change & when she opened the register she had more then enough to break it… I just feel like maybe she was ready for us to leave. I don’t know but hopefully yall can retrain her or will get some new employees who have been trained In customer service. Hope this helps.
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September 2024 by Karen Herrera
Well stocked merchandise, poorly trained employees lacking in basic customer service skills.
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August 2024 by Rick Lopez
Using my husbands account but Went in today too get a few things and Kat was awesome! Helped me with everything I needed!
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December 2023 by Valeria Olivas
Skinny, short lady with black long hair kept making comments about me as if I couldn’t hear. When I asked if they had an item in the back, she told the girl helping me to tell me that we didn’t before even checking. They were just trying to get rid of me. As if I couldn’t hear every comment she kept making. Will never be coming back to this location. Horrible service.
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December 2023 by Victoria Battle
Showed up before 7:00 on a Sunday and the lady would not let us in and said that they were already closed.
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October 2023 by Natasha Lopez
Ashley went above and beyond helping me since I am on crutches! Super friendly and helpful! Thank you so much for your amazing customer service!
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April 2022 by stephany Cottrell
Product not in stock
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September 2021 by Kenley B
The ladies in there are always very helpful and friendly.
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August 2021 by Hugo Sandoval (Hugo Sandoval)
Good store and great service I went there looking for some shampoo for my hair and was suggested products I will try
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July 2021 by Michael Place
Knowledgeable and helpful staff always a pleasure to shop there
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March 2021 by Zoe Rivera
I dont go to often. But when I they have what I'm looking for. No complaints ( the small nail polish looking bottle is actually cuticle oil:)
