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October 2023 by Jm Vega
Very friendly and helpful.
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April 2023 by Sam Allen
These guys were awesome to work with. They were very fast and very honest! I highly recommend them.
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April 2023 by Tomas Chavez
Was able to get my truck in and out no problem. Customer service was great and will return.
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February 2023 by chris kelly
This was my first time using west texas automotive, we've been dealing with Ruben and he has been great with communication. He gave me an estimate and explained everything clearly to me so that I could fully understand what was wrong and how much it would be. I will definitely be going here for all my future repairs.Service: General repairs & maintenance
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February 2023 by Brigette Osburn
Came in to find out pricing on replacing a light bulb (I already had bought the bulb) wanted to charge $75 just to install it, and asked about inspections and those are only done on Wednesday. Way overpriced don't waste your time.
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January 2023 by John W.
I went through a twelve week ordeal in which I paid a total of $2600 and took my van back in multiple times for the exact same steering issue. Another shop fixed it for $500 in two days. Avoid West Texas Automotive like the plague. They are incompetent.
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December 2022 by Bryce Evertson
It took about 2 weeks to get a brake problem fixed. I understand if you're busy but I kept being told that they were on the cusp of getting it looked at. Each day I called, they were gonna get to it that afternoon but it wasn't true. When we dropped it off they told us they were a few days out. Once they finally looked at it 2 weeks later, they fixed it the same day. Quit giving me the run around and be real with me so I can plan accordingly.Service: Brakes
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October 2022 by Kw
Took my car here to diagnose ac problems.Decided not to get it fixed here due to their outrageous price.They took all my refrigerant out and didn’t bother to recharge it when they returned it to me.I called them and asked if they had put the refrigerant back in because after they returned my car, my ac didn’t work at all whereas before it worked intermittently.They LIED ? and said yes they put the freon back in it. I took it to another mechanic shop and they confirmed there was no freon in my car.What a bunch of crooks and liars !! Shame on you west Texas automotive. I advise all my customers, friends and family not to use this place.Service: Air conditioning
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October 2022 by Kristie Carnett
It took 2.5 weeks just to change my brakes. At first they said it would take 4 days and when they didn't call me after the first week, I called again and it was almost like they forgot they even had my car. They proceeded to tell me that they had to order some things and it would be done by that upcoming Friday but when Friday rolled around it wasn't ready. They didn't even call to say anything and just closed up for the weekend like it was no big deal. I showed up the following Monday and said that I wanted my car and they said that it was on the lift and I needed to come back the next day because they weren't finished. Absolutely horrible service and I will not be back.Service: Auto brake repair
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October 2022 by Kyra Dray
Took my car here to diagnose ac problems.Decided not to get it fixed here due to their outrageous price.They took all my refrigerant out and didn’t bother to recharge it when they returned it to me.I called them and asked if they had put the refrigerant back in because after they returned my car, my ac didn’t work at all whereas before it worked intermittently.They LIED ? and said yes they put the freon back in it. I took it to another mechanic shop and they confirmed there was no freon in my car.What a bunch of crooks and liars !! Shame on you west Texas automotive. I advise all my customers, friends and family not to use this place.Service: Air conditioning
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August 2022 by Connie Struve
We were traveling through the area and started having trouble with our F350. The mechanics at West Texas looked at it first thing in the morning and determined that we only needed new batteries. They had us back on the road before noon. Would recommend them for honest and fast service. They open at 8:00 am (inside joke) and recommended a great breakfast place for us. Thanks, from myself and Bill.
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August 2022 by abdallah mohamed
Had a great experience there today. Came in to get help installing my ignition coil pack. I already had the new coil pack and the staff was nice enough to put it on for me for FREE! Super honest and reliable mechanic would come again for any issues I have.
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July 2022 by Jay C
UpdateHad my truck less then 24 hours and wouldn’t start. Same problem as in December and first part of June. Four days later they call and say it acted up with technician in truck and computer connected and it’s fuel pump. So I guess in December they made a guess and changed fuel pump relay switch. $1416 for fuel pump, 2 tow fees added up to $250 and fuel pump relay switch add up to almost $2100 oh and don’t forget my change taken twice for another $6 or $7. now we will see if it’s fixed. Update will follow in few days. Have to go to Lubbock to dr next Thursday and am very worried I won’t make it there and backHad trouble with my Ford 1-150 in December of 2021. Had vehicle towed here. Kept it a couple weeks told me it was fixed and it seemed to be. First part of June did same thing. Had it towed to them. When I called was told they couldn’t get it to act up. Then they said it did and was having techs dig deeper and they kept it another 10 days never calling me. Yesterday they called and said they couldn’t find anything wrong because it never acted up. I reminded him that they said last week it did “well that’s the only time” then ignored me. Also someone rifled through the console and took all my change out of change holder for second time so who knows what else they took. I don’t leave much of value so cd’s and change is pretty much all they got
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June 2022 by Neszi Macahilas
Sunroof broken from hailstorm yesterday, broken glasses on top of us. I am a VIP at Ford and they didn't even bother to help me with my problem they just suggested to go to a mobile detailing service and that there vaccum doesn't work with glass I am glad that West Texas Automotive accepted me on the spot and they tried their best to help me with my concern by cleaning out my sunroof with broken glasses. They are willing to help when you need them the most. You can count on West Texas Automotive. Thank you so much.
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June 2022 by Kelley Jensen
Not impressed. Typical mechanics who just want more money and ignore your wants, acting like they know something you don't. Just to have to get what you originally asked them to do done. Because what they said would ABSOLUTELY fix the problem did not.STRONGLY Would not recommend.
