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October 2025 by Austin Fairman
Not impressed with the facility or the service after several years of leasing a unit. The indoor/air conditioned units are not sealed well and spiders and bugs were always present. I don’t recommend putting anything that is very important to you in these unit. Not just a few pests get in, I mean a lot. I only stayed with the facility for as long as I did because it was a pain to have to move everything. Until this year. They increased their rate rates significantly and changed to a new payment system within a few months. The auto draft to my card was not transferred into the new system, which is fine. However, I missed the email saying that I needed to reload my card information into the new system. After years of not missing a single payment, they allowed it to lapse past the 5 day mark and a $35 fee was charged. No one called me beforehand. Of course they were unable to remove the late fee. People get a lot of emails and junk these days. Why didn’t they call me before the fee was charged?Management knew about the system change. Well they got the $35 fee but I turned in my notice. Found a nicer unit of the same size for almost half the price. And it is closer to my house. The manager at the new place said if there was ever an issue with payment processing, they would call me before there was a fee was charged, and I never even brought it up. Wonder how many people this happened to who came in complaining about.
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October 2025 by BeautifulMo Chosen
Had to get a Uhaul and Tanya was extremely helpful.
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October 2025 by Dylan P
So 3 months ago they changed their billing software and I missed the email which said we have to create a new account online to be able to process payments again. I was charged a late fee and called to clear things up. They accepted my payment but said they could not enter my CC info for auto pay only either in person or online. I live in North Dallas and it's an inconvenience to drive to Midlothian just to give them my CC so I tried setting up the account online. I asked the lady to send thru text the website to create the account and was sent what I realize now was the wrong website portal. Somehow somewhere I was able to setup an account, make a payment (which already had the previous CC on file so I'm not sure why I even had to do the whole run around) and I was charged a $41 late fee which they refused to honor and emplied that it was a simple process because they had to do the same thing themself...
So here we are again on the 3rd month post system change and I received an email saying my access is revoked. I tried to access my account online and it's saying no account exists for my email. This is beyond ridiculous at this point. I began renting a storage in January for my father who had ALS who has now passed away and I have not even been to the property since then. Regardless of the storage facility choosing to change their payment processing or whatever, it should not be this difficult and I should not be charged a late fee for system error or such.
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August 2025 by Evonne Dxo
Tonya the resident manager is rude and unprofessional
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August 2025 by Kerry McIntyre
First off, I am not paying for the storage space, my company is but there are things that should not be left unsaid.
I received an email saying I was locked out. I called, went through the prompts and ended up leaving a message. A while later, not hearing anything, I drove to the location.
According to the lady behind the counter, the software change didn't work on my auto credit card payment (corporate card) so I was locked me out. I had to fill out a new form so they can charge the same card, again.
There was an email stating I'd have to fill out forms but I missed it and that's on me...
The amount she said was going up didn’t match the email I was sent. My original cost was $149 and she said it was going up to $189 on 9/1. The email said it was going to $169. She said she didn’t understand and charged my card $161…I asked why it was more than my contract but less than the increase and the lady behind the counter didn’t know. I asked if she could call me later to let me know what’s going on and she agreed.
She calls and tells me there is a mandatory protection insurance of $14 per month unless I have a homeowner's plan that covers the contents. The math still is working because $161 + $14 = $163, not $161…I honestly have no clue at this point what is correct.
I tried to explain why I didn’t need it or have it but she said she couldn’t change it. The thing is, my company is a global manufacturer, doesn’t have a homeowner’s policy (of course) and is renting it to store items that do not need any kind of coverage as the inventory is low and the items are relatively low-cost.
As of 9/1/2025, they are going up $20 more per month…So, in the span of 90 days they have gone up twice and has mismanaged the entire process. I honestly have no idea what my rent will be each month.
Anyone who doesn’t work from home like I do, would have to take off work to straighten out this mess and that’s just not right. I’m also not sure why a storage company would require insurance as the contents are not their responsibility nor thei business.
It looks to me like a way to not only increase the rental rates to make more money but forcing people to pay for additional “protection” or leave to make more money and that’s just terrible.
My company may decide to stay, I’m not sure but EVERYONE should be aware of these issues.
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November 2024 by Kelvin Lucio
Hours say 9am-6pm got here at 4:29pm to return a U-Haul rental. The lady saw us but ran out and drove off. We accidentally locked the key in the truck as we took pictures for the return process. No answer by phone so we ended up paying $200 to get the truck opened by a locksmith.
Definitely wouldn’t recommend this place for U-Haul rentals or for customer service.
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August 2023 by Kia Smith
Manager is very kind and helpful
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January 2023 by Chad Lemley
Nice staff and uiur giving the feal were you know your stuff is being kept safe
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September 2022 by patrick broussard
Very friendly and the units and grounds are very clean, Extremely safe.
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August 2022 by drewbusters
Texas friendly.
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November 2021 by DWIGHT SMITH
The owners are very friendly and knowledgeable. We purchased a climate controlled storage room. Very glad we chose here. Access to rooms at least 12 hours a day 7 days a week. Would recommend to anyone needing some space around the area.
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August 2021 by Keith Hotchkiss
Superb Self Storage!
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August 2021 by Kellie Lee
Exactly what I needed where I needed it, fast and friendly service, clean facility, and "web price" coupon.
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June 2021 by Bennie R
I love the staff. They are so sweet and professional. I have been there for several years and just got a second unit there. I recommend this spot.
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April 2021 by Stanley Smith
I didn't call until about 4-4:30 p.m. on afternoon and they said they could help me. I jumped in the car and drove from Duncanville to Midlothian and before 6:00 p.m. I was driving off in the 20 foot U-Haul truck to solve my issue. They could not have been more helpful, courteous and professional. Sharon and Forre Bitner were a pleasure to do business with.Stan Smith - Duncanville, Texas
