-
July 2024 by Cody Crim
I wish I could leave 0 stars. Half the tellers don’t have card readers so can only use one specific teller. The line is always insanely long and they are literally the slowest bank in the history of bank.
The tellers don’t care at all about your time, it’s an embarrassment. Chase as a whole is great, but this branch is the absolute worse and it’s not close.
-
March 2024 by Janet Casazza
I love Chase Bank. . We are always greeted with a warm welcome. Also have a great personal investor in Albin and personal banker too.
-
February 2024 by Malea Elrod
Kelly is the WORST person to deal with up here. She makes everything way more difficult than it is supposed to be. I never have an issue with any other teller here except her. She always sends my checks back to me because "the signature looks a little different than whats on my ID" are you kidding? If it wasn't for her and the amount of inconvenient times I've had to deal with her I might give them more stars.
-
December 2023 by R T
Nice bunch of folks working here. Very informative and helpful in any situation that you may have. Inside, the wait time to see someone isn't very long at all. Drive up teller window wait time is usually quick, except for paydays, which is to be expected.
All in all, a great bank to do your business with.
-
December 2023 by R Tarr
Nice bunch of folks working here. Very informative and helpful in any situation that you may have. Inside, the wait time to see someone isn't very long at all. Drive up teller window wait time is usually quick, except for paydays, which is to be expected.All in all, a great bank to do your business with.
-
December 2023 by Robert Bickerstaff
I think the other branches could take a few lessons in customer service from the Midlothian branch ? to Belinda
-
October 2023 by Marc Saint
If you’re an American and you understand what a police state is, I suggest you choose a different bank! Not only did Chase pay over 200M in the Jeffrey Epstein case, but they’ve refused to send my Zelle payment to a merchant because I refused to tell them what I’m buying! They literally told me they will not release the payment until I tell them what I’m buying! I have made serval purchases from this merchant and I know them! How this is legal in the US is beyond me! We need to stop this now!!! Please close your account or don’t start one in the first place! These people are part of the problem with the madness taking place in this country! We can end it all, together!
-
September 2023 by Desteeni McChesney
Take your business somewhere else.The employee’s at this location act like you’re bothering them when you choose to bypass the ATM and have a teller assist you instead.They will say one thing over the phone and something else when you come in, forcing you to make multiple trips to get something done. Maybe, it’s a lack of training on management’s part but it’s unacceptable nonetheless.It has been a hassle dealing with them for my business account.
-
July 2023 by Sarah K Dorsey
I love these people!! They are so awesome. They remember your name and are always so helpful.
-
May 2023 by Dustin McCowan
I was very pleased with the customer service I received this morning at Chase Bank, Midlothian Texas. I needed to update my two-step authentication, and the first banker I encountered provided exactly that; and all within five minutes.Great job Chase, y’all rock! Definitely noticed a substantial increase in service at the Midlo Branch, versus others I won’t mention presently. Thank you Chase Bank!!
-
May 2023 by sean smith
Well, I own a local small business and I bank through this very bank. Maybe I’m a bit old fashioned but I’d definitely prefer to work with a bank that actually cares about the small businesses that they work with. Iv been waiting several days now for just a simple returned call. I’m working on a business plan for 3 new businesses and I can’t get the bank to return my calls.Now Iv also called another local bank and Iv heard nothing back from them either. Maybe I’m expecting too much? If call backs for business owners are not s thing in banks any longer maybe maybe I’m just too old and need to find a different outlet for the use of funds.
-
February 2023 by Craig Burnett
Chase Bank is driving me crazy. I’ve been on and off hold for 45 minutes.I desperately need to speak to someone but the local branch will not answer. Of course I knew that because when I’m in branch phone rings and no one looks up.A bank is a customer service business. When customers need you then be available. My business account is missing $100,000 and I can’t speak to employee. Now I have to leave work and go home.
-
February 2023 by Nancy Gonzalez
Love the staff, super friendly and they always help me when I need it.
-
September 2022 by Christina Rushin
EDIT*After calling and speaking to the branch manager, Belinda, my visits to the bank have greatly improved. Thank you. I am glad that I reached out and got this issue resolved.Every time I am in that bank my day is ruined. When I am walking up to the counter I automatically dread the encounter.
-
July 2021 by Sabrina
Haven’t been here in years but when I was here to get a new card the employees were helpful
