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December 2023 by Johnny Wallin
Worst Pharmacy EVER!! My kids insurance is limited on where we can go but I’ll drive to Mansfield or Waxahachie before I ever use this pharmacy to fill again. They NEVER have it done on time. They’re ALWAYS understaffed & they NEVER care. In fact I told them today how bad they are & they’re shrugging with a smile because they don’t care.
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November 2023 by Jacque Schaffer
I’ve seen a lot of negative reviews about this location. I went there yesterday and, to be honest, they did better than Walmart. If you look and see how many medications they are dealing with, you can tell why things can get behind. I have no issues. They actually filled a prescription that no one else had in stock - within a day, at that.
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November 2023 by Charita Gunter (WarMother)
Took a relative up there to get prescriptions filled after hospitalization. These are new meds we don't have in hand at home. I was told they weren't filling them that night because they were only opened for another 45 min. It was promised by noon the following day. I get off at 5 and go to pick it up. They hadn't even put it in the computer. I asked for the paper script back so I could go to a pharmacy that would fill it out. They LOST the script. It was eventually found and I was able to go to a different CVS and have it fill in about 30 min. Horribly disorganized, terrible customer service.
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November 2023 by Zach Williamson
ZERO stars. Worst pharmacy ever. Multiple times the prescription wasn’t ready when they said it would. They’d say they could “expedite” it but it would take another 20 min. Still takes longer each time. You get better service at the DMV…
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October 2023 by Kim Meas
Took my 5 year old to get flu shots with me. Pharmacist man with the mustache was very cold with us. My daughter, obviously scared was slightly crying out of fear. He never offered any words of advice for her nor did he even acknowledge her. Then after the shots, I asked for my $5 off coupon. He handed me 2 coupons. I did a little shopping and tried to use one coupon. Cashier told me they’re expired. So I went back to the pharmacist and told him and he told me that’s all he had, didn’t say anything else and didn’t offer to help me rectify my issue. He turned away, dismissed me in front of other customers and continued to work. So rude. Please trust the low rating on this location. The man is miserable and is making others miserable too. He was just cold. She’s a freaking kid, bro. You could’ve said ANYTHING to her. I hope your own kids don’t get treated like this.On the other hand, the nice, young cashier in the front was very sweet and helpful. Thanks, David. You’re super kind even though I was upset. You deserve to work somewhere better.
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September 2023 by Andrew Ethington
This Pharmacy location is the absolute worst. Prescription sent in today for antibiotics and more than 10 hours later it’s still not ready. Refills submitted on the app take days to get filled. The wait at the store once your prescription is filled is ridiculously long. 30-45 min just to pick up a prepaid prescription.Do better CVS.
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September 2023 by bruce ehrenberg
They literally lost the controlled substance I was trying to pick up today. After standing at the counter watching them search for 30 minutes, I just left.They need drug tested. This isn’t the first bad experience I’ve had at this CVS, maybe it’s because they’re all high.
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September 2023 by Joanna W
There’s no choice for negative stars. The pharmacy needs to be closed. We have never used a pharmacy this bad ever! Your health and life are at risk using them because they can’t get your medications in a timely matter if at all. Days of calls to insurance and cvs and doctors and no one could get cvs to handle anything right. Do not even try to use this pharmacy and save yourself by going To any other pharmacy in midlothian.
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September 2023 by Jason H
Pharmacy department here is a joke. Prescriptions never done on time, can’t hardly reach them without going through these dumb voice automated systems that intentionally make it difficult to get ahold of actual people. Just an unprofessional place with no sense of urgency to provide decent customer service. Will be switching pharmacies for sure.
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September 2023 by William Jordan
Young girl at drive through was rude. Was asking her a question and she hung up the phone and walked off. Had questions about my insurance and she seemed annoyed that I asked. Will be moving my prescriptions to another pharmacy.
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August 2023 by John L.
Super slow. 30 minutes on hold Aug 21,2023 @5:50 pm- 6:20pm. Insurance companies to blame as well. Whole system is broken. Epic Failure- Don't Care Attitude. Drop the Stock if u have it!
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August 2023 by Rusty Minter
Given a prescription to take before my CT Cancer scan. When I went to pick it up, the immature girl at the window who laughed because she couldn't pronounce the medicine name correctly said they didn't have one of my prescriptions and no other CVS has it for a 20 mile radius. When I asked if they could transfer it to Walgreens, she said no. When I later called the pharmacy, the girl I was talking to hung up on me. Then I called and asked to speak with the store manager. The lady who answered the phone told me she was in a meeting and would call me back. Guess who called me back? The girl who hung up on me and she told me she has permission to hang up on me because I "yelled at her". What a joke of a business.
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July 2023 by Kelly King
My husband had emergency surgery and went to get his prescription filled. They took it, said it was on backorder and they didnt know when it would be in then refused to give it back so he could go somewhere else. Every time I am there, they are terrible and rude. I cannot understand how this spot is still open considering they dont seem to help anyone at all. Any time I call, I am on the hold for an hour. They will get my script from my doctor and wait weeks or months to fill it not even telling me they got it. This is the WORST cvs ever.
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July 2023 by ANEESAH L. SERRANO
One star only bc I couldn’t give ZERO. This is literally thee worst CVS in the entire universe. Screwing up prescriptions and not taking accountability for it, pharmacy never open when they’re supposed to be, entire pharmacy shuts down for lunch for over an hour instead of staggering shifts to have coverage during lunch, store and pharmacy not open during the hours they say they are, leaving notes on door that they’ve closed early. I mean, just horrible. Pharmacists have attitudes. It’s the closest CVS to my house so I tried for a long time, but eventually it wasn’t worth the headache of doing business with them any longer simply bc the location was convenient. Found another CVS that’s not as convenient to get to, but they always get it right. I don’t know how this place is still open for business.
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June 2023 by Eletrick Boy
No issues. I love the photo printing service. Everyone is friendly. Only issues was with the pharmacy being on back or with my main medication and there system not getting insurance information saved.
