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January 2024 by K78
Ordered shoes for Christmas. When the shoes came in they were unfortunately oddly small for Nikes but not famous footwear’s fault. My wife went to the store because now it says they are in stock at the store. This is where it all begins. The employee was less than helpful when asked where these shoe were located. She was unable to find them so she went back to the front and was told if they were not there they don’t have them even though it just said they did. She proceeded to do a “cash” exchange to order the correct size. Now they have canceled my order and since the cashier did it incorrectly I have to wait 4 to 6 weeks to maybe get a check from famous footwear.
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January 2024 by Lexi Carter
The manager ordered door dash with the wrong address. When I delivered the food she was rude told me to get a better job if I didn’t know how to read instructions. No clear instructions is giving the correct address so I can do my job. She gave me a 1 star so she gets a 1 star back. Don’t be rude it’s that simple! Managers should know better!
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August 2023 by Amy Lopez
There were 2 employees today standing at the register. I had to ask them for help 4 different times and neither one wanted to be helpful. I have never had a bad experience in this store. Where do their good employees go? Had my daughter not already picked out a pair of shoes I would have left. I'll be looking for a different shoe place now. This was just convenient for me. Until poor customer service made it inconvenient.
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August 2023 by Nefertiti Neri
If you want the manager, Mayra, to be rude to you and then make fun of you to other customers, pls make your way to this location. You will be a very happy customer if you do.
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February 2023 by Paula Padron
This happened yesterday Just Walked out of famous footwear in Midlothian 1st time I was attended by a Lady she said her name was Mayra she had no name badge on she was rude when we walked in I took my 13 year old told him we are going to get shoes since he's paying I was trying to get maybe a sale or look for discount . Just give him a good experience My son tried 2 pair Nike we needed assistance I asked for help not sure if she heard me or ignored me then I said ok try hey dudes since we cannot get your right size we found them but the other shoe was on display so we asked her can we get help she looked at us said just get it I said there not another in the box she comes over says it's a display walks off .I asked can we get get it she well get it . My son was mom is she mad I'm like no son she probably had a bad day . I put my sons email for he can get coupon code which was 15% discount 920151483548 NMUYJQNM at the counter as I walked up I said I found a coupon she's like I'm telling you right now if the computer does not take coupon I can't give you the discount made sure I understood it she said inEnglish and in Spanish I said ok . She took it said it's not valid . Oh lord I said I would get him shoes at another time or another store As she said ok . Smirked and my son said mom I think she's mad I said I guess .so much for my sons 1st time shopping for himself . It was a bad one .I've been to plenty of famous footwear stores never had a bad experience I have 6 boys so this is a perfect store for us but bad experience after years of going. I'm sad my 2 sons had to see this .
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October 2022 by Broderick Russel
I love their staff. Everyone was super friendly. They treated me like they knew me
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August 2022 by Leigh Ann Chmielewski
Wasn't the most pleasant experience today
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February 2022 by Patsy McKenzie
Beware if you order shoes that are not available at the store. DO NOT use a debit card to pay for your purchase. I paid to have shoes that were not available at the store to be shipped to my house. A month later received notification that my order could not be filled. Then I was told that they can only charge a debit card and cannot credit it. Took me 4 months and many phone calls to get this resolved. I ended up going to my bank and having the charges reversed??
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November 2021 by Chris Segura
Nice friendly staff
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October 2021 by C Anderson
Salesperson was very polite and friendly, greated you as you walked in and offered assistance when needed!
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October 2021 by angel bby
female workers are very rude. constantly talking or on their phones when many people are waiting to be helped.
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September 2021 by C. Anderson
Salesperson was very polite and friendly, greated you as you walked in and offered assistance when needed!
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July 2021 by Emily Rush
Customer Service team members Gilberto, Samuel, and Emily were awesome. They were all friendly and helpful. Store was very clean. Overall great experience!
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April 2021 by Jennifer Nix
Great customer service!
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March 2021 by Mary Ruth
The staff are helpful and friendly. The store is clean and shoes are presented nicely. Wished they had more womens Puma shoes to select from.
