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November 2023 by Carolina De Los Rios
Ladies at the office are very sweet and so helpful. It was my first time but they made it so easy giving me all the info I needed and answering all my questions.
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August 2023 by Milissa Gaither
We was out looking for a storage and stumbled up on this place. Leddy was awesome. She was very professional and explained everything in details. They had just what we was looking for.Leddy's customer service skills was top tier. Thanks Leddy for the friendly conversation and professionalism.
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June 2023 by Bob H
Dropped off rental trailer. Fast and easy
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May 2023 by Tommy Butler
New owners RUDE RUDE RUDE. won't ever answer phones so get forwarded to a call center. Raised rent by more than double then told do research and you'll find we're the cheapest. ACTUALLY you're not. Was told I was being closed out in January come to find out the CROOK kept my unit open till March then reported it to collections and STILL WONT ANSWER THE PHONE. shame on yall for ruining a nice family business.
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April 2023 by Bear Mom
I stored my stuff here for 13 years. The staff was always helpful and kind.Two years ago a new owner bought it. They are also nice but they immediately doubled the rent.The rent is now triple what it was two years ago so I moved my stuff out. I was paying $65 a month then, it is now $185. Ridiculous!Buy a shipping container if you can and save money. That’s what I did.
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January 2023 by Carolyn Hawkins
The young lady was very pleasant and helpful. She explained everything to me. I asked her questions and she answered everyone of them. She explained about the gate opening and closing and if I got caught inside the after 10 pm how to get out. She showed me where my unit was and how to get to it. All in all I am very satisfied with the way I was treated. And would recommend The Storage Place-Midlothian
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November 2022 by Bryce Rodstrom
If I could give zero stars I most definitely would. I used this storage for over a year and the last 2 months here was the worst experience in my whole life, from the threatening emails and text messages coming from the front desk lady about cutting my second lock after confirming verbally as well as our original contract not stating anything of the sort and not to mention the invasion of our privacy. I DO NOT RECOMMEND(I repeat) I DO NOT RECOMMEND THIS STORAGE PLACE. Not only is it unsafe but way over priced for this area.
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September 2022 by L Mc
When management changed they didn’t honor the pricing already established. Cost of a unit skyrocketed
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May 2022 by Kelly Jones
I ordered the unit and completed registration online. At the time of purchase, I was told that the unit would be unlocked and ready for use the hen I got there. We arrived at the unit with a full U-haul on Sunday evening to find that the unit was locked. Of course, no one was available to unlock the unit and we had to drive an hour back to our home only to have to take off work and return the next day to unload. This resulted in extra fees for the U-Haul along with extra mileage and gas that come out of our pocket. If I could have found another unit available, I would have gone with another facility.
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May 2022 by JAMES BLACK
Have been accommodating, punctual and friendly for all our storage and rental needs here in Midlothian Texas
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March 2022 by Chris Gable
Parents rent here for years, I've only had my car parked here for 2 years. 80% price increase when the new lady came in. Told me to move my car within 2 days from a concrete area to grass. Did that and when we paid the outrageous new price they said I have to move my car off the property cause they have too many there. Rude emails as well from new management. 13 people have moved out to others. "You won't find cheaper so feel free to look but when you come back it'll cost more. " multiple people packing things to leave.Dont rent here, not sure what they are thinking but this isn't the way to treat customers that have been here for years and always paid on time without issue .
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January 2022 by MELISSA LARA
Can't get anyone on the phoneNoone ever in the officeRates more than doubled when new ownership took over no notice or anything
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December 2021 by J Harris
The new owners of what was Midlothian Self Storage in NOV of 2021 came in and raised rates SEVENTY percent effective the next month. Basically no notice. If I ever did that with my customers I would be OUT of business.I wouldn’t rent from them now if they gave me free rent. And I wouldn’t recommend anyone else use them either. Contracts are month to month and they can screw you too with less than a month to make other arrangements.
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December 2021 by Truckin Noobs
Raised my rate over $90 more than it had been for over 6 years
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December 2021 by Jon B
Prices almost doubled with no notice
