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December 2023 by John Gray
This is my first time working with Lorena and My Garage, but my experience has gone very well. Lorena is very knowledgeable and professional. I would recommend this facility and I will definitely use them again.
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December 2023 by Maria Hong
Lorena was very personable and helpful. She made our experience finding a storage unit to fit our needs super easy. The whole facility was clean too. I would definitely recommend this place to anyone ?
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December 2023 by Sparrow Salon
Lorena was awesome to work with! We have been a customer since August and needed to switch up our units. She made the process so easy! Highly recommend this facility!
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December 2023 by Danny Andrews
Lorena is very personable and extremely helpful. She keeps the entire facility super clean! I highly recommend this location!
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November 2023 by Gordon Helm
I came in from out of town and was in need of significant storage space. From the very first time that I made contact with Lorena, the property manager, the experience was everything one could hope for. She was both competent and helpful. And so very friendly. My experience continues to be top notch. The facilities are consistent with the great customer experience I have had with Lorena.
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November 2023 by Tammy Clark
Such a GREAT experience today when we stopped in. The manager Lorena has outstanding customer service. I’m excited about the new home for our RV!!! This place is exceptionally clean, professionally managed and superb location. 5 stars ⭐️ PLUS!!
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November 2023 by Amanda Boggs
This is our second time renting at this location. We had to wait a bit for a unit to be available, but that is only because it is so clean and the people are so kind. They make renting here very easy and the website to pay for the unit is easy to navigate. Will definitely rent here again if needed!
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November 2023 by Cora Mosley
I’m horrible with names but the young lady in the office at the Midlothian, Tx location is awesome!! She ALWAYS has a smile on her face, she’s very pleasant/patient and it seems like she really enjoys helping people! And the units are very nice and clean. Thank you and if needed, we’ll use you guys again because of the great customer service she provided!
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November 2023 by Megan Kelly
The best storing experience I’ve ever had. Clean, secure, hassle free. The lady at the front is nice and helpful! Highly recommend this place. I came from uhaul which I had the worst customer service!!!!
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September 2023 by Hype 4 Entertainment
I utilize the storage facility for my business and pay a little extra for 24 hours access which is totally worth it. Very clean and love the indoor ac option! Lorna is always very helpful and the service is great!
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July 2023 by Cora M.
Lorena, the manager, is so pleasant and extremely helpful! My husband and I needed assistance during the 4th of July week while the office was closed. I called the after hours number but it wasn't until I contacted Lorena did our concern get taken care of. She truly treats people the way she'd like to be treated! And it helps that she keeps the place as clean as possible!
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May 2023 by jason B.
Terrible service. I have lived here my whole life and I can tell you that you are way better off going to Lake Ridge Storage.They do not honor their word:Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there.Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday.The management on property is terrible and unprofessional:The lady did not keep her word! Bad business ethics.Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite.She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year.The experience was terrible:Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked.The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it:Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you.
