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March 2024 by Donna Brown
As always....greeted with a smile and always helpful! Very nice & clean store!
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December 2023 by Veronica Knight
My husband and I went to petco in Midlothian and this was the FIRST pet store that would actually try and handle the hamster before we bought him to make sure the hamster was safe for our daughters first time ever having one for Christmas! Sara and Desiree were the best! Their customer service was the best I have ever seen in a very long time!!! They helped us make sure we got everything we needed for this amazing sweet hamster!! Thank you so much Sara and Desiree for all your help and hard work on Christmas Eve y’all are the best!
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December 2023 by Morgan Blair
Absolutely terrible. I went in for two things and could not find the correct sizes in anything that I needed. The kindest young lady was helping me at the front try to search for the correct size, then the rudest, most disrespectful manager came from behind the counter yelling at her to stop helping me and get back to the register. Then, he continued to raise his voice at me saying that they can’t help me. The only option they had, had a stain on it and I asked for a discount due to there being no other option. He offer 10% off….i asked for more because there is a STAIN and he then raised his voice at me again and walked away. The young lady was left apologizing. She is clearly uncomfortable and in an extremely toxic work environment that is extremely hostile. PLEASE someone get this horrible man out of here and some kind leadership in place to oversee the sweet staff that they have.
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December 2023 by Tadashi Hajime
i bought some crickets and they were all dead :/. i called up to the store seeking customer service and they said the pre recorded message said it would redirect me to someone who could help and just hung up the phone ??♀️. never got a call back or anything. really disappointed honestly
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December 2023 by nicholis tursi
Groomers are thieves. Quotes me $60 ish over the phone. When I picked up they added an extra $12 in mandatory fees. Plus tax that cut for my 10 lb dog was $81. More expensive than everyone else and they didn’t even cut him like I asked. Call a mobile groomer or go to Petsmart.
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October 2023 by John Pace
Friendly team members, clean store, and good selection! I was appreciative of the assistance received when trying to locate small scoops for cat litter.
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October 2023 by TaWonda “Phoenix” Baker
Love,love, love the great customer service. This store was nice and clean and you can easily find what you’re looking for and if you can’t, I had staff right around the corner to help. Thank you guys so much, you made this newcomer to Texas feel so appreciated.
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October 2023 by Tiffany Pruitt
Fantastic petco location that is clean and well stocked. Plus, they have this cool fish available that I have nicknamed "Ghostface."
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October 2023 by Sunoris Mattox
Damien is my go to guy. I love how he’s always available for Cookie. He does a great job working around my hectic schedule. Damien is so kind and patient. He is awesome with the reminders and makes sure I reschedule each time. I couldn’t ask for a better groomer. He stays a step ahead of me each visit. I appreciate him!!! Cookie looks d*mn good too. Bre always give Cookie a new nickname that I can’t remember. Great team!!!
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October 2023 by Amy Lopez
You had what I needed, but the older woman at the register was extremely rude. I've never had a problem with a rude employee. So it was really surprising.
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October 2023 by mariah tyson
Over charged me for an item that was supposed to be on sale, entered in her phone number for rewards and didn’t give me a receipt so no way of returning or proving. Dog treats 19$ toy was supposed to be 5.48 how did that make 43$ worth of a purchase.
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August 2023 by Michael Ballard
Very clean store with all the amenities you can think of for your pet. They have veterinary service, grooming, etc. They have a wide variety of dog and cat foods that are top brands and are very healthy for your pet. The only complaint i have is that they want to charge you for a plastic bag to put your purchases in, so bring your own bag. I would recommend this establishment.
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August 2023 by Rachel Rangel
Very satisfied! The groomer listened to what I wanted and she did such a great job! So friendly and compassionate towards my dog as well! This is a perfect example of quality customer service so PETCO will be where I stay for my grooming!.
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August 2023 by Faye Brightwell
This is the nearest Petco to me, so I don't come often unless there are a few places I need to hit in Midlo. The place is always well organized and clean. The employees are courteous and efficient. Don't really have any negative thing to say about this store. The only thing I did notice is that the leash and collar section was practically empty. I guess everyone is looking for new collars for their furbabies today.
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June 2023 by Lisa Bell
Same day delivery that ship from this location is a joke. Not only delayed but eventually cancelled my order days after. It happened to me 4 times just in June.