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September 2022 by Bicycle M.
I had placed an order for curbside on a Saturday with the intention of picking it up between 4-5 PM that afternoon. Meanwhile my husband had to make a trip to the Emergency Room. It was too late to change my pick-up time on-line, so I tried calling the store. I literally called 10 times. I was answered once. That person supposedly paged Curbside after I told her they wouldn't answer. Needless to say, they still didn't answer. On all subsequent calls, I was disconnected. I couldn't believe that any retail operation could be so poor! Although it's up to the employees to carry out good customer service, a company can only be as good as its leadership. I will never shop at this Walmart again, and I have NOTHING good to say about it or its employees. The Customer Service was an absolute joke. I understand that prices are good at Walmart and they provide a wide array of products, but I've come to the conclusion that none of that is worth it on any level. I ended up cancelling the curbside order on-line. My review of Midlothian's "finest" is done. I've got to make a run to Target now to pick up my groceries.
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July 2022 by Lucia S.
Customer service area needs a lot of work as well as the management. Stopped by for a window ax unit due to this heat and I'm assuming they just throw return back onto the shelf's without even checking them. We got home to find out it had a strong cigarette smell that made our whole kitchen smell. Went to take it back and let me just say I knew I had an attitude coming as soon as I saw how the customer before me was attended. I was completely right, found it odd how most Walmarts give back a return receipt when processing your returns but for some reason this manager did not.
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June 2022 by D Q S.
I drove to the location because it's listed as a 24 hours store however it's closed. The closed at 11. I drove 18 miles to this place
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November 2021 by Bobby W.
Pickup from an online order. There were 2 separate spots for pickup. Totally confusing. Terrible signage. Why have more than one location for pickup. Just to create confusion?! Congrats, it worked.
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September 2021 by Google user
I was surprised by the quality of the prossesing at Walmart Photo Center. The colors were right and the clarity. I usually would mail my photos in to other companies for printing. One day I wanted my photo quickly and I didn't even realize Walmart had a photo center. I tried it out and I was pleased with the quality. It was actually better than the places I had been mailing my photos to and it is convenient for pick up since I get groceries at Walmart. The customer service could be a little more friendly but overall it was a good experience.
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February 2021 by Ben Z.
My wife had 2 orders for me to pick up. I got to the store at 730. I scanned and got my first order from the automated kiosk tower. I scanned my second order and waited about 15 minutes. I scanned in again and pushed the "help" button. I then asked the lady working the front door, who was very nice, if they were bringing my order. She got on the radio and was told it was working. After another 15 minutes I called the store from inside and asked for a manager. I was put on hold. After 7 minutes I hung up. I asked one of the checkers if he could call the manager. He said he had no way of doing so and directed me to the customer service area. I walked to customer service. It was dark and there were no employees working. I asked a different cashier if he could contact the manager. Same question, same answer. He didn't know how to contact the manager. I then tried again to call from inside store, twice. It rang for several minutes and no one answered. After waiting a total of 55 minutes, I told the lady at the front door to cancel the order and I was leaving. At this point a shift supervisor named Jodi happened to walk up. I explained to her in my best non Karen-like demeanor, that I had been waiting for almost an hour for my pick up. She was nice and apologetic, but I had to work early in the morning and had to cancel the 2nd order and get home. She said that she'll follow up with the me and the GM and will contact me with a resolution. I left without my 2nd order. I'll drive an extra 10 minutes to Target from now on.
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February 2021 by Lori Ellen Widdifield
I was surprised by the quality of the prossesing at Walmart Photo Center. The colors were right and the clarity. I usually would mail my photos in to other companies for printing. One day I wanted my photo quickly and I didn't even realize Walmart had a photo center. I tried it out and I was pleased with the quality. It was actually better than the places I had been mailing my photos to and it is convenient for pick up since I get groceries at Walmart. The customer service could be a little more friendly but overall it was a good experience.
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February 2021 by Bobby B.
Kiosk didn't accept my debit card for some strange reason. There's no option for ApplePay. Had to leave my groceries, to drive to an ATM to get cash. So frustrating.
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September 2020 by DJ S.
Crap store, they do not like truck drivers their. I needed to pick up a few things, so I bobtailed over. NO TRUCK PARKING ALLOWED This walmart should never get another delivery.
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August 2020 by Tonya N Ray S.
When I was at the store today two elderly ladies complained of being overcharged. Another said it had happened to her multiple times. When doing my return the CSM & the front-end manager tried to make it as difficult as they could. It's not like I was trying to get something for free I was simply trying to do an even exchange for a product that did not work. I would never go back to the store. If you just have to go to Walmart try Waxahachie. But I would avoid Walmart all together from this point forward. Many things you want from Walmart can be found on Amazon much cheaper. At least Target's employees are kind and considerate perhaps because they get paid more I'm not sure. However, I do not recommend the Walmart in Midlothian
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August 2020 by abelardo galindo
This Walmart allowed some customers to shop without wearing any kind of mouth and nose covering.
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May 2019 by Denise C.
I like to go to the mansfield walmart,they are so much more helpful. Midlothian walmart has some very rude workers. One im particular that has waited on me and other people .always rude and acts lile she wants to start a argument with shoppers. There are some very nice workers also. But would still drive tp mansfield over going to this one.
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May 2019 by Greg B.
Very nice Walmart. Store is clean. Staff are helpful and professional. Cashiers are very quick and efficient. Aisles are neat and free of clutter. We drive an extra few minutes to this Walmart than going to closer stores.
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November 2018 by Katie Marmolejo
Got me just what I needed. Love that you can place your order online!
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October 2018 by Millie M.
This is by far the nicest and cleanest Wal-mart compared to surrounding cities. I go to Walmart a year 2-3 times a week! They are always smiling and asking if you need help. They are now carrying more and more Keto/low carb items. From zero noodles to swerve and mct oil. I was very excited to see all the no sugar added items as well from sugar free syrups and condiments. This wal Mart is starting to listen to its customers. Also another convenience factor is there is a fed ex as well which opens at 10am and now a Claire's! They have a good variety of international foods as well. Their scan and go is so easy as well. It's so nice being able to walk through aisles no boxes in the way.