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March 2024 by Ann Conner
AC didn't work. TV was worthless, hard to figure out (2 remotes) printed channels didn't have service...so why list them?Noisy. Maids hollering down the hall, "be sure to get all the towels first."Guests hollering, "bye!" Doors sounding like vaults closing.Don't get me started on pets...Was NOT a pleasant experience.
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January 2024 by Bow Legged Daddy
Easy access to a clean hotel on Highway 69 at the edge of town.
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January 2024 by Troy Vanderhyde
Front desk staff are great. Rooms are clean and good size.
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December 2023 by Craig Johnson
Excellent place to stay. Courteous and helpful staff. Room was clean, beds comfortable. Breakfast was awesome. I will be back.
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October 2023 by Mellisa Leonard
When we first arrived, we thought the AC didn't work but a quick call to the front desk and she told us how to work it. Service was on point at all hours and for whatever we needed during our week long stay. THANK YOU LADIES!The breakfast was good and the options gave us a decent variety so we didn't feel the need to eat elsewhere at all. My kiddos LOVED the Texas shaped DIY waffles! Very cute.The pool was very small and I was disappointed that the hot tub wasn't available but the kids were happy enough to burn off that extra energy before bed. The small workout room was well stocked with extra towels and easy to get to for pool towels, too.We never used it, but they also had a small concession area stocked with soups and snacks for purchase.
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October 2023 by JIM REED
Has a great stay for first time in a Best Western. Bed was my only issue due to it being too soft for my liking. Everything else from staff to room to breakfast was spot on. Overall great
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August 2023 by Diane DeLaurentis
The rooms were very nice and very clean. However, the carpets in the hallways were disgustingly filthy and were in need of either a good cleaning or replacement.
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July 2023 by Christy Kirkpatrick
Staff was excellent. This place needs major renovations. Being the only chain hotel in Mineola you’d expect it to be much nicer. The cleaning staff needs to do a way better job. Overall very disappointed Hairs on the sheets and stained mattresses.
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June 2023 by Chris Fournier
A few remnants of substances on walls need attention, and while there is an exhaust fan it does work well, smell of our drive thru meal lingered through stay even with the garbage emptied.Lastly, and regretfully, it's nice to have a lost and found but not all items apparently make it there. It's sad when you know you forgot an item, not lost but acutely aware it was forgotten, and willing to drive back to get it, only to be told nothing was "found". It's only a $50 USB c laptop charger but it definitely taints my visit.
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May 2023 by Sharon Weems
Customer Service is A++++Shout out to Terra. She went above and beyond to make my stay comfortable and welcoming. The cleaning staff was so polite and concerned about my comfort. Kudos Shonna. They only thing I would suggest is the bathroom tissue is awful.
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May 2023 by Robert Graves
There is nothing about pets on the website. Attempted to call and enquire about pets, no one answered the phone. Upon arrival, I was told no pets. Had to make arrangements for our puppie to be kept off premise. There was no bedding for the pull-out couch on arrival. We had to acquire bedding and make the pullout bed ourselves. The room smelled foul to the point that it made it difficult to sleep. The smell was of damp musky funk, possibly mold.
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April 2023 by David Chambers
Very good hotel. It looks like it has been remodeled recently. Beds were comfortable and everything was clean and not run down. Would definitely stay here again.Nearby activities: Really enjoyed the disc golf tournament at the wildlife preserve. This hotel is in the right side of town and is about 5 minutes from the course.
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March 2023 by Sandra B.
The rooms were clean, the staff was friendly, and the prices were reasonable.
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March 2023 by Emily Wright
This place should get a 100 ☆ review!!! They have been very helpful and extremely nice. They went did everything they could to help me and my daughter out... I can't thank the staff enough for going beyond their job to help us out. The place is very clean and room is spacious. We are able to relax and get some much needed time away.. thank you for everything and breakfast is awesome.
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March 2023 by Regina Cox
Room was very dirty! The carpets were terrible. Glad we only had to stay 1 nightRooms: Dirty
