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November 2023 by Amber McKinney
We’ve always had great experiences with Toliver Ford! This week, they went above and beyond with a warranty repair. I was honestly expecting anything warranty related to be a nightmare, but they were so accommodating and went out of their way to fit us in. It’s safe to say we’re lifetime customers!
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November 2023 by Michael Gonzalez
Scott in service was fantastic. He made sure my issue was taken care of in a timely manner with complete professionalism. Also Cody in sales was a great help, very knowledgeable answered all my questions and is continuing to assist me looking for a new truck. everything was very pleasant Thanks guys.
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November 2023 by Kevin Johnson
Absolutely Outstanding! Diagnosed issues within a day, ordered parts, and was back on road in a few days. My wife needs her truck to get kids to school and to work so timing was very critical. Jeremy, his service department, and technicians/mechanics were all Awesome! Jeremy especially. He went above and beyond to get everything covered by our extended warranty. We have been customers of Toliver ford for about 6 years and they are far above the rest. Thank You very much!!
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October 2023 by Lauren Bailey
Amazing service one of the best car buying experiences we have had so far we would definitely buy from Toliver Ford again. The sales man was very nice never pushy very knowledgeable. The financial part was a super easy and fast. We will definitely use Toliver in the future. Thank you for such an amazing experience.
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October 2023 by J G
I recently enjoyed working with Cody, the car salesman, and Mitch, the sales manager, at a Mineola, Texas, dealership. I cannot say enough about the outstanding sales experience they provided. I had been searching for a good deal on a vehicle in a massive city like Houston, TX, with a population of 2.3 million people. Still, surprisingly, the great deal I found was located four hours away in Mineola.Their unwavering commitment to customer satisfaction sets Cody, Mitch, and their team apart. Despite a few unforeseen issues on my part and with the vehicle I was interested in, they went above and beyond to ensure everything was right. Their dedication to making the customer happy is nothing short of remarkable.One of the things I appreciated most about Cody and Mitch was their respect for my time. In car buying, spending hours waiting around or dealing with salespeople who aren't upfront about pricing and options is not uncommon. But that was not the case here. From the moment I expressed interest in a vehicle, they were transparent and honest, providing me with all the information I needed to make an informed decision.Cody's knowledge of the vehicles and willingness to answer all my questions were exceptional. He made the car-buying process feel smooth and stress-free. As the sales manager, Mitch demonstrated outstanding leadership and ensured that everything was handled with the utmost professionalism.Kenny also played a crucial role in ensuring a seamless experience. His support and dedication were greatly appreciated.Cody, Mitch, and Kenny have set the bar high in a world where excellent customer service is often hard to come by. I can't thank them enough for helping me find the perfect vehicle and ensuring that all my concerns were addressed. If you're in the market for a car and you're willing to drive a few hours to get the best deal and service,I highly recommend paying a visit to this dealership in Mineola, Texas. Cody, Mitch, Kenny, and their team are living proof that exceptional customer service and doing the right thing are possible and can make the car-buying experience enjoyable and memorable.Thank you all for going the extra mile to make this a fantastic experience!-JC
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September 2023 by Bryce Hudson
We found our new (used) vehicle online and had zero hassle when dealing with the salesman over the phone, through text and email. They gave us the best deal on our trade and the price on the new car was below market value. They didn’t hound us to buy extras. The price was straight forward and the purchase was well worth the 450 mile drive.
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September 2023 by Jeff Winters
Started using Toliver Ford about a year ago, when none of the others could get it done. Toliver was able to get the job done quickly and accurately. Just this week they came came through again with the same kind of service. Will always drive the distance to do business with them!
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September 2023 by Jennifer Cheak
The service technician came to the house to fix a recall on my mom's Ford Escape. The appointment was easy to schedule, he was able to come the very next day. He was prompt, friendly, and very professional. He resolved the issue and also recommended that my mom should get her brakes checked due to the amount of brake dust he noticed. Excellent service!
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September 2023 by Thomas G
Good overall experience with the purchase. I purchased the vehicle sight unseen and they worked with me on getting it delivered which I appreciated. Unfortunately the truck did show a clean carfax but had damage to the front bumper which was repaired poorly. I will just have to get it fixed at a later time. Other than that great service and experience. I would recommend for other to buy from Toliver Ford.
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September 2023 by Carlton Greenawalt
Just bought a new Bronco Sport from James Wilson form Toliver in Mineola. My mom tried to make my older car fly and then it didn't work any more so I needed something quick. They had me in and out of the door in under 2 hrs. But they're right, as soon as they put one these on the lot it drives away real soon. Loving it so far. Definitely drives more like a truck but the music volume is decent so you don't have to hear any rattle. James was awesome.
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September 2023 by Joseph Testa
This is the way a car dealership should be run. I had been in the market for over a month looking at trucks and dealt with dealerships using the most unethical of business practices. That was until I found a sensational deal on a great truck at Toliver. Not only was the vehicle very fairly priced, but the service I experienced from the team was next to none. I was an out of state buyer, and Mark my sales agent went back and forth with me getting me anything and everything I needed in a prompt and efficient manner to make sure I had an honest chance at getting the truck before someone else did. He worked with me tirelessly the whole way and made the process super smooth and easy. Even Natalie, who was not even the agent assigned to me offered very useful assistance as well. There were no surprises when we went to the closing table on cost like some other dealers. And what I saw is what I got. I highly recommend Toliver in every way!
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September 2023 by Janet Lopez
Let me tell you, my experience here was by far amazing. From the moment of seeing their vehicle to signing the paper work too driving off with the perfect vehicle. Our salesman Cody Gibson was amazing, he worked hard to get me the truck I went for. I definitely recommend them for your vehicle needs.
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September 2023 by Rich Stringer
I doubt there is enough space here to share all of my thoughts. To try and be brief, the biggest issue with this dealership is a lack of communication. This problem is magnified by their phone system. When the employees fail to communicate the status of your vehicle, good luck reaching a live body. You will call into a switchboard. They will then route you to whenever you desire to reach. When they don’t answer, you are promoted to leave a message but then cannot. I have expressed my concerns with management at Toliver Ford and they are aware of the problem but upper management chooses not to address it. My truck has spent over 12 days at the dealership over two visits for one problem. While I believe they are on track to fix it, I cannot say for sure since they failed to update me Friday as agreed upon. My advice to potential customers is to either go elsewhere or temper expectations.
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July 2023 by Justin Coleman
I have bought many vehicles over the years from Toliver. Easy process and great customer service. Jimmy Wolf has always been our go to guy, he has put us in exactly what we wanted every time. We will definitely continue to buy our vehicles local and from Jimmy Wolf.
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July 2023 by Shannon Adams
Said they did a multi point inspection….One of the items marked as good and checked was washer fluid. Same day, It’s now showing low on washer fluid. If something this minor was missed what else was not checked??? This is why I went to a ford dealership because of trust in the process.
