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February 2024 by Calvin Huffman
The employees there were very professional. Zach was very helpful and was able to lower my bill.
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February 2024 by Alissa Mcminn
Terrible customer service! Purchased a tablet 1 week ago for my son’s birthday, it was to be shipped to our house since they didn’t have any in stock. One week later, still no tablet, UPS says “sender(att) requested for it to be returned)”, called the mineral wells store, the girl that answered has no idea how to operate anything and shouldn’t work there, then called att customer service, they advised to speak w att fraud, spoke w att fraud & they saw no issues on their end so advised for me to order another tablet over the phone and don’t order from the mineral wells store ever again, so I placed a new order for same tablet over the phone w att and they are expediting it for me and advised me to call mineral wells store so they can process my refund for the sales tax I paid last week, the store refused to process my return of the sales tax without me having the tablet that was never received. Do not recommended this store or their employees at all: zero customer service, zero professionalism, zero empathy. Over haul the employees and bring customer care back.
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February 2024 by RW Nurse
The store was busy and there were only 2 employees working. The wait was long but both Luke and Zach were wonderful and professional and provided excellent customer service
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February 2024 by Ana Lopez
Their worker stole my money charged me more than what I owed then when I confronted him he kept changing his story, his story had a lot of inconsistencies. He wouldn’t give me my money back so I just gave up and left. Terrible customer service!!
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February 2024 by Randy H
Allison was so awesome, she knows everything about these phones. She had immediate answers to every question I had and transferred my phone contents for me. She even put my screen protector on and my phone case in about 5 minutes.
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February 2024 by Cayde Taylor
Zach was so informative and so helpful helped me activate so many lines I thought he had to be a manger but was only a rep! So much potential
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February 2024 by Gerardo Granados
This store has came a long way. I didn’t have to wait in line, Roy greeted me at the door and gave me the best customer service I’ve ever received from AT&T.
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December 2023 by Kelsey Ritthaler
Truly is a great store and was very fast and efficient!
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September 2023 by Kenley Ewing
I came in to the at&t store in Mineral Wells and I was immediately, kindly greeted by Alison. She informed me that she was bilingual and could help not only me but also my spanish speaking family. She answered every question I had and was thorough.
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September 2023 by Cynthia Housh
Alison is the best atandt associate. she was very thorough during my visit. she is also bilingual, which is amazing.
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September 2023 by Isaiah Galvan
Great customer service!! They helped me change my number and avoid my debt collector!! Believe the girls name was Alysyn, great employees!
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September 2023 by Melinda Murrieta
Bought a charger from the Weatherford location and tried to return it because it wasn't charging my phone. Apparently because the account is in my boyfriend's name and not mine I can't return it. Go figure they will take my money from me to pay the phone bill which is mine but in my boyfriend's name but I can't return anything. Thank you Luke for the awesome service you provided
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September 2023 by Justin Zachary's
The reps there were extremely nice and helpful! They took care of my problems in a Timely manner with a positive attitude, great store!
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August 2023 by Christie Gamel
Mineral Wells is a small location. Customer volume is low so the agent could get to me promptly. If you need immediate assistance with your wireless service this is definitely the location to visit!
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May 2023 by emma samples
camden is super kind and has good knowledge. i definitely recommend going to him for good customer service!
