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November 2023 by Nobutseriously
This is not a major retail store! This is a chicken coop full of ducks! Quack quack! ?
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January 2023 by Luis Sifuentes
Very very good service came in with a problem trying to connect my watch to my phone and could not get it to work..so ended up exchanging the watch at Best Buy and the manager Edgar stayed 40 mins past closing time just to assist me. Thank you
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January 2023 by Toni Teniente
Edgar was very sweet and very helpful. I went in with a dozen questions and he answered them very respectfully and professionally. Fixed all of the issues that I had quickly and efficiently. Probably the best AT&T store I’ve been to by far.
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January 2023 by Janie Alaniz
Marcos was a great help. Very knowledgeable and kind. He helped me get my new iPhone 14 pro max, a case, a pop socket, and a screen protector. He set up my new phone, cleared my old phone, and helped with my trade in. Great place and great service.
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January 2023 by Bob BJ Drasner
I learned that there are 2 kinds of AT&T stores. Some are franchises and some are company owned.And there is a huge difference in service and product knowledge and turnover of employees.The company owned stores could not be better... And the franchise guys are only interested in commissions.
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November 2022 by Carlissa Reyna
Albert at the store helped me with an ongoing issue. It was a weight off my shoulders and I definitely appreciate his commitment to helping me. He was easy to talk to and courteous. Possibly the best customer service experience I’ve ever had.
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November 2022 by Aurora Arcos
I am in the process of switching from another carrier, so far Priscilla has been very nice and helpful in making the process go smooth .Can’t wait to get my devices !
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October 2022 by Little Explorers
Bad customer service. They didn’t take my trade in phones because I did not open the account with them. They just referred me to call 611, when I called customer service they said the fastest thing to do was to take it to the store.
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September 2022 by Lin Ace
If I could put zero stars that would be now appropriate! The gentleman named "Jorge" was extremely rude when I was attempting to get assistance on getting a new SIM and activating my new phone. We said only the manager could by pass a screen and manager wasn't available so he couldn't help. Suggested I drive around to other stores to see who could help. I asked when the manager would be back and with a sarcastic tone, he said he didn't know. I mentioned it wasn't prudent to drive around especially with these gas prices and he said it wasn't that expensive anymore. I thought WOW!! I said I had to get premium gas which isn't the same as regular gas and he said "Then you shouldn't drive a Lexus if you can't afford it!" I was flabbergasted. Outrageous to get someone acting this way. Uncalled for. Needless to say, the rest of the encounter was worse as he walked away saying he needed to answer the phone. Left me standing with a young lady that he was "teaching" how to help the customer. Tried calling to complain about the experience and never got a correct number for corporate. Do yourself a favor and stay away from Jorge!! I been with ATT for years and I'm switching over due to this experience.
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September 2022 by Aldo Hco (Aldo Hdz)
So today’s I visited the store for my 2nd time and my day turned great thanks to the amazing customer service of Ashley.Yesterday I got the new iPhone 14pro (Just switched from T-Mobile to Att) but did not understand some instructions and I went back today, thanks god I found this helpful and Diamond worker Ashley, she was patient, she helped me and repeated instructions and make everything looks easy.I definitely will come back just to this store if all their employees are like Ashley and for sure will get new phones and lines here because of today’s great experience.Thanks Att for having great employees.5/5 stars for service, cleanliness location and quick attention.
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September 2022 by Juan Manuel Ruiz
As soon as we entered the store, the sales rep. was very attentive to my celular service needs.He was knowledgeable, friendly and professional. Thank you AT&TMission, Texas
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August 2022 by Elle R
I had a bit of a complicated issue, and Jorge was super helpful and got me in and out quickly. He really went out of his way to help me, and I was really grateful. 10/10 experience.
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August 2022 by Ronald Brunwick
Went to ad a phone and tablet. Customer service was quick, Professional courteous, and knowledgeable. Overall great experience.
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July 2022 by Linda Acevedo
If I could put zero stars that would be now appropriate! The gentleman named "Jorge" was extremely rude when I was attempting to get assistance on getting a new SIM and activating my new phone. We said only the manager could by pass a screen and manager wasn't available so he couldn't help. Suggested I drive around to other stores to see who could help. I asked when the manager would be back and with a sarcastic tone, he said he didn't know. I mentioned it wasn't prudent to drive around especially with these gas prices and he said it wasn't that expensive anymore. I thought WOW!! I said I had to get premium gas which isn't the same as regular gas and he said "Then you shouldn't drive a Lexus if you can't afford it!" I was flabbergasted. Outrageous to get someone acting this way. Uncalled for. Needless to say, the rest of the encounter was worse as he walked away saying he needed to answer the phone. Left me standing with a young lady that he was "teaching" how to help the customer. Tried calling to complain about the experience and never got a correct number for corporate. Do yourself a favor and stay away from Jorge!! I been with ATT for years and I'm switching over due to this experience.
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July 2022 by liz hdz
Virginia was very very helpful! She gave us her undivided attention and was very respectful and patient me and my family. Made us feel very welcomed! She didn't hesitate to answer any of our questions and made sure we were satisfied
