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February 2025 by Juan Moralez
I wish I could give them zero stars. I went in to open a new account, and it was the worst service I’ve ever experienced at a bank. I spoke to the Financial Manager and tried to explain how the service reflected her leadership, but she didn’t seem to care. She was gossiping with the staff, and when I pointed it out, she just shrugged it off like she had done nothing wrong. This location needs better leadership. Do not go to this branch—you’ll be waiting forever. They left a bad taste in my mouth, and I won’t be signing up with Bank of America ever.
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January 2025 by isabela smith
I come to the bank and request the form for direct deposit, I know that it takes 3 minutes to give it to me, they ask me to wait 1 hour, can you believe it, this bank has me tired 😫.
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January 2025 by Miguel Luna
Worst bank service. This branch is the reason I will be switching business bank accounts.
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October 2024 by Rossy Barrera
Worst service in banks. Is unbelievable we have to get got o and office to receive authorized to cash a payroll check. Like I said worst service
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July 2024 by Rey Estrada
They had a full house with only two tellers helping. Took more than 30 minutes to make deposit. It’s time to look for another bank.
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June 2024 by Robert y
Very disappointed, the lady in help desk area, showed no effort to help at all. Just walking around with a tablet looking busy...
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April 2024 by Antonio Beltran
They open too late 10am for bank common an they got rid of the drive thru you would think that they would serve the customer
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February 2024 by Juan Martinez
The worst service...they don't pull the ATMs...and inside there is only one person for a long line!line!! And they also open at 10 am.....the baddest bank of all and the worst of America....we are the same!
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February 2024 by Jaquelin Rosas
The business hours are ridiculous 4pm on a Friday
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February 2024 by Daniel Hernandez
Have a 2 hour wait on hand to cash a single check! Very bad organization for a simple check!!
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February 2024 by Ira None
No ma5ter what I do, help is not available for me on the phone. I have a question.
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February 2024 by Myreal
Inadequate department. Each employee comes up with whatever he wants. I agreed with one employee to open an account, came with documents, but I don’t have the ATM anymore, another woman says completely different conditions. It's not serious
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December 2023 by Nadyeshka Zeno
They ask you to call them back & no one answer the phone. I asked a lady who made my account if the first check wasn’t gonna be on hold & here I still waiting for my check to be deposit since it takes them 6 whole days to verify the check. I’ve seen banks that take maybe 3 days but this one takes a whole week to process my mf money. Im a new costumer & im very disappointed that that. Let’s see got is goes with my direct deposit & whats gonna be the excuse.
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December 2023 by Alejando Garcia
It’s weekend, came to get a new PIN number because Bank of America delete mine without my permission, but nobody is here to help, you can’t even get a new PIN number on the ATM or on your phone! Now I can’t get my money out of my card, Bank of America thinks it’s a good idea to not give a damn about their customers on weekends, so if it’s the weekend and you’re having a problem Bank of America it’s gonna tell you “dela with it” they are not gonna answer you, they don’t care.
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December 2023 by Rosemary Zuniga
Worst customer service I have ever received. Good thing I don’t have a bank account with them. Only came to cash a refund check.
